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Customer Service Manager

Location:
San Francisco, CA
Posted:
September 08, 2015

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Resume:

EARNEST SENNET

*** **** ***** **** *****

Houston, TX 77015

acrlpc@r.postjobfree.com

832-***-****

Professional Summary

A conscientious and energetic worker with good organizational skills. An individual with excellent multi-tasking abilities who

possess an innate ability to resolve problems within given parameters.

Work History

BRL Logistics Truck Driver ( Hot Shot) OTR. ) 06/2013 to 09/2015

Awarded Employee of the Year in 2014 for consistency, work ethic, and positive attitude

Load or unload material into containers or onto trucks, using hoists or forklifts, and prepared receipts for pick up and delivery over 60 hour weeks

Follow all organizational and OSHA rules and guidelines regarding handling of hazardous waste materials

Perform basic maintenance on truck, including fixing minor issues and defects to ensure safety and efficiency

Ensure accurate and timely pick ups and deliveries by routes and maintaining healthy routines to ensure alertness driving OTR all forty-nine states.

The E Team LLC (Customer Service) Owner 01/2009 to 04/2015

Provided cleaning services to various commercial clients including day-care facilities, offices, gyms, pools and churches

Hired and trained staff to provide the best customer service

Provided landscaping and lawn maintenance services to residential clients

Store Manager (Customer Service) 03/2004 to 11/2008

Responsible for total operation of the restaurant (including food preparation and service, customer relations, safety

matters, fiscal responsibility, packing orders, unloading of truck and clean-up) 3+ Million Dollar Store

Responsible for ensuring restaurant was sufficiently staffed at all times

Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while

interacting with guests, team members and managers.

Verified that prepared food met all standards for quality and quantity.

Followed food safety procedures according to company policies and health and sanitation regulations.

Strictly followed all cash, security, inventory and labor policies and procedures.

Squad Leader - Light Infantry Rifle Company (Supervisor) 01/2001 to 01/2004

USA Army

Responsible for training, health, morale, welfare and discipline of two junior NCOs and six soldiers

Kept Platoon Sergeant abreast of Squad status with regard to accountability, combat readiness, education, personal actions

and promotions

Responsible for maintenance and accountability of squad equipment valued at $250,000

Team Leader - 82nd Airborne Division (Manager) 01/1997 to 12/2000 USA Army

Responsible for training, health, morale, welfare and discipline of three soldiers

Kept Squad Leader abreast of team status with regard to accountability, combat readiness, education, personal actions and

promotions

Responsible for maintenance and accountability of team equipment valued at $150,000

Team Leader - 82nd Airborne Division (Manager)

Education

Wake Tech Community College

Associates Degree Bio-Technology Graduated 2012

Associates Degree General Studies Graduated 2012



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