Customer Service Medical

SUDEANE HUGGINS

**** ******** **.

Rowlett, TX **0891

***/***-****

Hsudeane@yahoocom

SUMMARY OF QUALIFICATIONS:

Windows Vista & XP; Microsoft Word; 10 Key; Word Perfect; Word Processing; ICD-9; CPT and HCPCS Coding; CMS-1500; UB-04; Appointment Scheduling; Patient Registration; Transcription; Medical Terminology; Data Entry and Filing; Type 60 wpm.

EDUCATION:

Remington College Medical Billing and Coding Certificate 2011

Southern Technical College Secretarial Science Certificate 1986

Texarkana College Business Administration Did not finish

Texas High School Graduated 1981

WORK HISTORY:

Excelsior Services/AT&T Uverse 05/2011 to 04/2012

Technical Support Agent

Corrected order errors for install & repair

Troubleshoot and reset passwords for internet customers

Answered customer questions concerning cable and internet functions

Verizon Telecommunications Co. 01/1997-02/2009

Customer Care Advocate/Lead Advocate

Assist internal and external customers in billing order issues

Answered phones to respond to order issues, general customer inquiries, invoice questions & customer complaints.

When I worked as a lead my job duties were:

distribute daily work to employees

take escalation calls

Correct order errors

Reconnect Customer Services

Wadley Regional Medical Center 08/1991 to 10/1996

Communications Operator

Relay incoming and outgoing call for all employees and medical staff

Monitor closed circuit television & other emergency alarm systems in the hospital.

Supported security with information from tv monitors when necessary.

GTE Southwest Inc, Texarkana, TX 02/1986 to 06/1991

Traffic Operator

Placed business and residential local and long distance calls from a switchboard

Provided directory assistance to both business and residential customers

Awards & Recognition

Meritorious Awards for Deans List and Perfect Attendance for eight months at Remington College.

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