Manager Customer and Employee Services

NATACHA CHARLES

Phone: 786-***-**** Email: *************@*****.***

ADMINISTRATIVE MANAGER

HUMAN RESOURCES OFFICE MANAGEMENT PROJECT COORDINATION Accomplished administrative and human resources professional with extensive experience in project management, organizing and improving operational processes, and supporting top management in meeting organizational goals. Expertise in regional office management with measureable achievements in efficiency and productivity to positively impact profitability. Highly capable of administering full spectrum of Human Resources with focus on balance of business success and employee enrichment. Ability to successfully multi- task multiple projects. Trusted liaison between executive and staff/customers, strong relationship building working across functions and with all levels while promoting a cohesive working environment. Readily learns and adapts to new requirements and environments. Excellent communication and organization skills. Fluent in English, French, French-Creole

AREAS OF EXPERTISE

Human Resources Management

HR Policies & Procedures

Recruiting & Staffing

Regulatory Compliance

Trade Show/Event Planning

Regional Office Management

Benefits Administration

Compensation & Negotiations

Talent Development

Key Account Management

Project Management

Employee/Customer Training

Diversity & Inclusion

Cost Estimating

Consultative Sales

PROFESSIONAL EXPERIENCE

LAZ KARP, LLC, Philadelphia, PA 2010 - Present

Regional Office Manager

Manage all administrative operations for a multi-city service company. Responsible for effectively managing 72 accounts with focus on increasing company and client profit margins in the South Jersey, Pennsylvania and Delaware Territories

Strategically review call plans and formulate recommendations for usage-based efficiency and savings

Work closely and effectively with Regional Vice President and Regions General Managers to implement operational strategies, enhance account management and ensure quality customer service

Lead client training and servicing; troubleshoot problems/questions as the key contact

Handle new product introductions, promotions, and inventory control Key Accomplishments:

Elected as the go-to-person for Outstanding Service, Regional Special Events Planning, and Employee Retention

Consistently maintain the highest Inventory control rate within the region, averaging allowance of 50% per facility

Play a key role in supporting centralized operations which garnered several acknowledgements from company’s CEO and CFO

Accurately advise operations team on facility needs and forecast product needs resulting in cost reductions

Continually increase regional customer awareness by launching aggressive marketing campaigns, promotional displays

Ensure that all facilities received suitable merchandising

Design creative displays to efficiently promote new and current facilities in the portfolio NATACHA CHARLES, PAGE 2

LINCOLN FINANCIAL GROUP, Philadelphia, PA 2007 - 2009 Human Resource Coordinator/Benefits Specialist

Oversaw all Regional employee benefits/reimbursements for 4813 active employees

Represented and assisted the Vice President of Human Resource Employee Relations in any HR matters and sought to provide effective solutions

Key Accomplishments:

Instrumental in orchestrating and implementing companywide automated payment system

Initiated and coordinated regional special events such as United Way, Toys for Tots and Red Cross Blood Drive Campaigns, New Hire Orientation, holiday staff brunches, summer ice cream socials and bi-weekly motivational guest speaker seminars designed to provide community service and enhance employee morale

ADDITIONAL PROFESSIONAL EXPERIENCE

EVENT CONSULTANT DECOR SERVICE, Freeport, NY 2000 - 2011 Consultant

EVENT STAFF FESTIVITIES CATERING, INC., Manayunk, PA 2009 - 2010 Banquet Manager

OFFSHOOTS DÉCOR, INC., Manayunk, PA 2009 - 2010

Project Manager

TOUCH CATERING, LLC, Miami, FL 2006 - 2007

Office Manager, Catering Division

EDUCATION

Executive Master of Business Administration 2015

Saint Joseph’s University, Philadelphia PA

Bachelor of Science in Business Administration 2013 Peirce College, Philadelphia PA

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