Customer Service Representative

SHANNON A THOMPSON

**** **** ** ** *** ***

Minot, ND 58701

Phone: 701-***-****

Objective

I worked as a medical coder for a little over 6 years, and did take some college courses for medical terminology,

pharmacology, physiology and anatomy and a few other courses. . I have experience in customer service, inbound

sells, answering phones, using a fax machine, copier/printer, scanner. I would like to work in an office setting. I'm great

with people, and personable as well as friendly. I like working with people and being around people, as I have a social

personality, and get along with others well. I have roughly 5 years experience in customer service, as well. I am a quick

learner, as well as self sufficient, and a good team player as well.

Employment History

Medical Coder, Medical Records and Health Information Technicians

11/2008 - Current Trinity Health Minot, ND

I review medical records and documents done by physicians and review and add or change medical diagnosis based

upon documents. I process encounters on a daily basis for accuracy, and make sure that the diagnosis is correct and

matches the record as to why the patient was seen. I do a lot with diagnosis and procedural codes. It is then sent off for

insurance purposes and filed for payment through whatever insurance agency patient has. I also help with phones, use

the fax machine on occasion as well as copier and scanner.

Office Assistant, Office Clerks, General

05/2008 - 11/2008 City Laundry Minot, ND

Answer phones, assist customers, run register, send faxes, make copies, print out invoices and statements for our clients,

as well as printing out all other financial documents for the office.

Customer Service/Sales, Customer Service Representatives

03/2005 - 05/2006 Etelecare Global Solutions Minot, ND

I took inbound calls for Cingular Wireless customers who were trying to upgrade their phones, and/or plans. I placed

orders for customers, ran credit checks, verified customers information, and entered their information into our database.

Verification, Telemarketers

12/2004 - 03/2005 Generation X Solutions Minot, ND

Place outbound calls, to customers who requested information about starting their own home based business, or want to

work from home. Verify with the customer they are still interested, a good telephone number to contact them, and their

interests.

Quality Assurance, Customer Service Representatives

08/2003 - 10/2004 Phase 2 Solutions/Etelecare Minot, ND

Monitored sales agents, assuring accuracy while on the phones. Ran reports, through Excel. Contacted supervisors with

any concerns with the sales representatives.

CSR, Customer Service Representatives

05/2003 - 07/2003 Check N Go MINOT, ND

I assist customers in getting Payday Loan Advances. I run the fax machine, copier, and printer. I answer phones, and

assist customers in getting the money they need, to get them through to the next payday.

Customer Service Representative, Customer Service Representatives

09/2002 - 03/2003 WebSmart MINOT, ND

I Worked as a customer Service representative, for Target Visa. I take incoming calls, and assist customers, in any issues

they are having with there credit card and/or statements. Assist customers in anything they need.

Customer Service Representative/Sales, Customer Service Representatives

10/2001 - 06/2002 Ztel Teleservices MINOT, ND

Answered incoming telephone calls, and assisted customers in starting up phone service. Ran credit checks. Assisted

customers, in anything they needed, answered any questions the customer had. Used computer access, to bring up

important information, needed to complete customers requests.

Education History

Completion

Date

Issuing Institution Location Degree Received Course of Study

05/1999 Adult Learning

Center ND High School Equivalency Diploma

12/2007 MSU-Bottineau ND 2 Years of College or a Technical or Vocational

School

Medical

Transcription

Notes

Worked in the customer service/call center field for roughly 6 years, as well as a medical coder in an office setting for

over 6 years . I'm a quick learner, and a self sufficient person, as well as highly motivated.

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