Executive Admin, Business Analyst

Cynthia Lopez

**** ******* *** ****, *******, TX 76021

Cell: 817-***-****

***********@*****.***

Professional Summary:

Highly seasoned Business Analyst with customer satisfaction, performance record and problems solving skills. Played a key role in the planning, testing, and implementation of business enhancements and changes. Worked on business cases by eliciting requirements, translating and simplifying requirements. Participates in the testing process and ensuring testing verifies the user requirements. Develop, prepare and distributes periodic business reports to internal management. Work to continually improve the quality and efficiency of business systems. Aide in management and documentation of all project progress. Examine existing data and made recommendations for improvements and efficiency. Identify data sources from external sources and develop reports, queries, forms and spreadsheets meet customers’ expectations experience and worked with Big Data information. Work with all levels of management to provide departmental request and maximize business efficiency. Communicate well with all levels of management.

Applications and Software Tools:

MS Office Tools (Word, Excel, Access, PowerPoint, MS Project, Visio), SQL Server, SharePoint, AS400, Cognos, Hyperion, Crystal Reports, Remedy, Sales Force, PeopleSoft

Professional Experience:

AMDOCS (Data Analytics Department) to Support Wireless Company - Richardson, Texas

DATA ANALYTICS CONSULTANT, 11/2014 – 2/2015

Reporting to the Analytics team and working on best practices for improving Customer Satisfaction Surveys

Examining Big data analysis by using various databases and IVR call analytics to determine opportunities

Partner with business leaders and other stakeholders to provide updates on data feedback

Prepared research findings and opportunities to improve processes and improvements

Developed specific actions to drive change for Customer Experience

ESSILOR CORPORATION (Brand Sales and Marketing) – Farmers Branch, TX

BUSINESS ANALYST, Brand Sales Group, 10/2013 – 11/2014

Responsible for supporting Sales and Marketing to determine growth, and opportunities for business needs

Prepared and reporting daily, monthly and forecasting reports for Marketing

Report and calculated monthly bonuses for Sales by using Sales Force

Conduct fact finding meetings to understand and follow up with suggestion for our customers

Optimize a clear understanding of analysis to provide detailed information to the Senior Management Team

NOVATION (Contracts Department) – Irving, TX

REPORTING ANALYST, Forms Manager Group, 3/2013 – 9/2013

Work with member/client on site to identify and implement contracts and cost savings opportunities

Gathering data for business partners to report growth and opportunities

Examine the needs and concerns of the Business to develop best practice and procedures

Analyze contracting and purchasing data to find opportunities for cost savings and standardization

Support contract operations, analysis, implementation, tracking performance and measurements

MEDSYNERGIES (Reporting Department) - Irving, TX

BUSINESS ANALYST, Healthcare - Client Delivery Services, 9/2012 – 3/2013

Assigned to Network Providers to support their billing reports and learn their billing processes

Understanding the voice of the customer throughout the onboarding processes

Collect, aggregate, analyzed data from large, complex databases, including revenue cycle management and accounting systems to derive insights into business performance

Produce actionable reports that show key performance indicators, identify areas of improvement and perform root cause analysis of problems

Communicate findings and insight to stakeholders and provide business strategy recommendations for optimizing business performance

BANK OF AMERICA (Home Default Mortgage) - Fort Worth, TX

BUSINESS SYSTEM ANALYST, Data Analytics - Inventory Management and Surveillance, 9/2008 – 1/2012

Served as a liaison with stakeholders and Departments

Work with departments to understand their department roles

Work with departments to troubleshoot abilities and make processes more efficient and employees more productive

Served as Project Leader for a software development project and for UAT Testing

Captured existing processes and performed process improvements to develop use cases

VERIZON WIRELESS (Customer Service Department) - Southlake, Texas

BUSINESS ANALYST - Customer Service, 7/2005 – 9/2008

Gathered and understand business requirements

Document requirements and specifications to address the client’s needs

Ensure issues are identified, tracked, reported on and resolved in a timely manner

Running data query from various reporting tools to gain insight on coverage and distribution risks and

Liaison between customer service departments to define understanding of customer needs

VALUE OPTIONS (IT Department) - Coppell, Texas

IT PROJECT MANAGER, 1/2005 – 7/2005

Managed projects to achieve project objectives

Managed processes in upgrading the IVR system

Work with IT on process improvements

Engaged with business partners to analyze, implement, and update processes

Work with all levels of management and departments

HSBC (Auto Mortgage -Training Department) - Lewisville, Texas TRAINING ASSISTANT, 1/2001 – 11/2004

Responsible for Auto System Training and designing technical training documents

Delivering and training, employee development solutions

Wrote Technical training materials, including how-to guides, references and instructions

Engaged with business partners to implement and assist in UAT testing

Testing and make suggestions for process and improvements

THE ASSOCIATES (Finance Department) -Irving, Texas

FINANCIAL ANALYST, 4/1999 – 7/2000

Reported forecasting and monthly reports

Responsible for 50 branches to track and validate their expense reports

Reconciles transactions by comparing and correcting data

Verified that all expenses were allocated to the correct cost center

Balanced monthly general ledger to generate reports

Education:

KELLER GRADUATE SCHOOL OF MANAGEMENT – Irving, TX

MBA, will Graduate in 2016

Major: Business Management l Minor: Finance

DEVRY UNIVERSITY – Irving, TX

Bachelor of Science, 3/2001 - 10/2005

Major: Computer Information Systems

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