Customer Service Sales

Jacqueline Pacheco

** *. *** ****** ***** Altadena, California 91001

***********@*****.*** 626-***-****

Objective

Obtain a challenging position with an extraordinary organization, with an emphasis in customer service. Assist in their pursuit of excellence by contributing my diverse skills, abilities, and various experiences to their team to work towards common goals.

Professional Experience

USC Verdugo Hills Hospital- Glendale, California 01/2015 to PRESENT

Human Resources Coordinator Duties

Process leaves of absences

Ensured Licensures and Certifications were current for all departments.

Helped with the onboarding process of new hires, put together their files.

Coordinated hospital orientation.

Handled front desk inquiries.

Entered and updated employee information into AS400.

Ordered supplies.

Posted jobs onto the USC website.

Employment verifications.

Processed termination notices.

Compiled bi-weekly reports.

Answered phone inquiries.

USC Credit Union HSC Branch- Los Angeles, California 08/2013 to 12/2015

Member Service Representative- Financial service representative duties

Teller transactions such as cash withdraws, deposits, money orders, wire transfers

Open new accounts, process, fund loans and follow up on pending approved loans

Provide Notary services.

Process ATM and debit card disputes and stop payment requests

Issue, reissue and repin ATM and debit cards.

Send documents via FedEx.

Provide Notary services.

Downtown LA Motors Mercedes Benz – Los Angeles, California 01/2012 to 08/2013

Receptionist

Managed high volume reception area to include answering phones, transferring calls to the appropriate department, greeting and directing guests

First point of contact for dealership guests

Responsible for variety of clerical tasks such as preparing correspondence for mailing to clients, preparing time sensitive documents for mailing via FedEx and organizing files

Reviewed and followed up of voicemail messages

Assistant to the owner, Car Quest Auto Buying 08/2011 to 12/2011

Provided direct assistance to the owner/CEO

Input of data on Excel for the new and existing vehicle requests

Monitored and tracking of files and referrals on Excel

Scanned documents to be sent via FedEx and email

Commercial Services Assistant, USC Credit Union 10/2010 to 02/2011

Provided administrative support to the Vice President of Commercial Services

Responsible for loan application processing and review of documentation sent from potential borrowers.

Managed the workflow and organization of commercial loan files and determined loan file disposition

Maintained the monitoring and tracking of documents and compiled a list of documents or documents in process via Excel spreadsheet

Prepared Document Request Letters

Other tasks included: Answering telephone request, review of voicemail messages, upload of documents, scanned/copying documents, preparing and mailing documents via FedEx and coordinating wire transfers requests at funding

Intern, Frank Webb Architects 08/2009 to 01/2010

Provided a variety of clerical support to the general office

Organized the architectural library

Provided direct assistance to architects on small projects and preparation of proposals

Sales Associate, Anchor Blue 06/2006 to 09/2009

Cashier

Maintained and restocked inventory

Provided customer service and sales

Cashier/Sales Associate, DSW Shoe Warehouse 04/2005 to 06/2006

Cashier

Provided customer service and sales

Maintained and restocked inventory

Sales Associate, Macy’s, 11/2003 to 01/2004

Provided customer service in various departments

Maintained and restocked inventory

Cashier

Education

Ashford University, San Diego, California April 2015- Present

In process of earning my Bachelor’s degree in Human Resources Management

Rio Hondo College, Whittier, California August 2006- May 2009

A.A. Liberal Arts- May 2008

A.S. Architecture- May 2009

Pasadena City College, Pasadena, California August 2004- June 2006

Arcadia High School, Arcadia, California June 2004

Attributes

Excellent interpersonal skills and customer sales and service

Experienced in high level volume of sales and service

Extremely organized with attention to detail

Effective verbal and written communication skills

Proficient in Microsoft Office Systems, Excel, cashiering and 10 key

Detail oriented and reliable, with the ability to multi-task.

Bilingual in Spanish

Self-motivated; able to set effective priorities to achieve immediate and long-term goals and meet operational deadlines

Eager, confident, adaptable, willing to learn and take on new tasks and challenges

References Available upon request

Contact this candidate