Manager Customer Service

STEVEN F. BOREN, PMP

**** ******** **. 615-***-****

Fairview, TN 37062 ********@*****.***

Goal

I am an accomplished manager with a broad range of transferrable skills. My goal is to find a management position with a company where my solid experience can be used to improve performance. I am open to a wide range of opportunities such as operations management, project management and quality management.

SELECTED KEY ACCOMPLISHMENTS

Proven ability to improve bottom line performance.

Demonstrated experience at increasing performance in key metrics such as Safety, On Time Delivery and Quality.

Project Management of projects varying in scope from product revisions to major production line moves.

Experienced at process improvement and problem solving.

Proven ability to manage across multiple locations.

Lean/Sigma Green Belt Trained.

Strong management skills with experience in policy development and deployment, training and development. Ability to communicate well at all levels of the organization.

Process knowledge of the following operations: Steel Stamping, Aluminum Extrusion, Painting, Vinyl Extrusion, Glass Cutting & Assembly, Urethane Foam injection, Corrugated Board manufacturing, Wood Working.

PROFESSIONAL EXPERIENCE

APRIL 2014 - PRESENT

CRYE-LEIKE REALTORS

The nation’s 5th largest Real Estate company.

AFFILIATE BROKER

Obtained Tennessee Real Estate License

Negotiated for purchase and sale of residential real estate.

Performed market analysis to determine price points.

MARCH 2013 – APRIL 2014

Attended New Horizons training for Project Management Professional (PMP)

Completed PMP Certification

Soft-Lite llc March 2009 – March 2013

Manufacturer of high end vinyl replacement windows.

Manufacturing Operations Manager

Responsible for all manufacturing departments and shipping.

Given added responsibility for Installation Services in 2011.

Expanded installation services to multiple locations including Chicago, PA and VA.

Implemented on line measures of productivity including real time production tracking.

Drove development of attendance policy to control excessive absenteeism.

Restructured shifts and manning to enable a 50% surge in volume.

Co-managed consolidation of acquired competitor’s facility into main plant.

STEVEN F. BOREN PAGE 2

PROFESSIONAL EXPERIENCE (Continued)

Georgia Pacific, Corrugated Packaging Division 2008 - 2009

Plant Manager In Training

Joined GP in early 2008 as part of a Plant Manager Development Program aimed at bringing in experienced managers from other industries to learn all aspects of the packaging business.

Developed Set Up Reduction training for the Southeast region.

Worked with Albany, GA facility to reduce logistics cost by over $200K .

Managed implementation of new computer system at Albany facility to improve inventory accuracy.

Masonite International, Exterior Door Plant, Dickson, TN 1999-2007

A world leader of interior and exterior door production with over 70 facilities and 12,000 employees.

General Manager

Full P&L responsibility for 250+ employee entry plant with $100M annual sales. Reporting departments: Manufacturing, Engineering, Customer Service, Purchasing, Accounting, Human Resources, EHS.

Implemented major new product introductions designed to meet changing market demands. Three fiberglass door families of products generated more than 200% increase in sales over six-year period.

Established goals and metrics to improve order Fill Rate from 64% to >95%. Created a culture of leadership and teamwork breeding an environment fostering departmental cooperation, improved coordination and focus on elimination of late orders.

Implemented plant wide performance metrics to drive bottom line improvement. Established goals and targets for key performance indicators and provided departmental feedback on progress. Provided employees real-time productivity info enabling immediate adjustments for quality improvement.

Primary owner for Lean/Sigma implementation. Defined scope of improvement projects, set targets, and regularly reviewed team progress. Improved accountability and results.

Led plant realignment to create “Center of Excellence” for fiberglass door production. Directed plant transition from mixed fiberglass and steel production to fiberglass focus. Reduced work force by over 70. Moved steel lines to other plants, improved existing production flow of fiberglass and participated in design of new automated line to reduce labor content.

Consolidated manufacturing and warehousing from four locations to two reducing real estate footprint with no manpower reductions. Significantly reduced product handling and damage.

Caradon / BetterBilt Doors & Windows 1982–1999

Director of Product Engineering and Quality, Smyrna, TN, 1997–1999

Established Quality Assurance procedures and testing criteria. Collaborated with production and marketing and successfully implemented improved product quality and reliability testing processes.

Led project teams to develop new products that addressed specific market needs such as: (1) high performance products for coastal areas; (2) Larger glass areas for west coast products; (3) thermally efficient products. Conducted structural analysis and testing to determine areas of failure, reworked design and eliminated the causes. Integrally involved with sales/marketing and customers to define product requirements.

Led team implementing company wide DataWorks InfoFlo business system for Bill of Materials Module . Ensured accurate cost and material use data for accounting and MRP.

STEVEN F. BOREN PAGE 3

PROFESSIONAL EXPERIENCE (Continued)

Director of Product Engineering and R&D, Norcross, GA, 1996-1997

Managed Research & Development, Product Design Engineering and Bill of Materials for Peachtree and Better-Bilt brands. Administered $2.0M budget.

Sponsored and led cross-functional teams to develop new and improve existing products.

Facilitated implementation of a new product development process.

Reorganized Engineering Department to give equal focus to both product brands.

Director of Technical Operations, Smyrna, TN, 1995–1996

Assistant to President, Lebanon, TN, 1994–1995

Director of Quality, Smyrna, TN, 1990–1994

Engineering Manager, Smyrna, TN, 1989–1990

Design Engineer, Smyrna, TN, 1982–1989

EDUCATION

B.S., Industrial Management/Technology, Middle Tennessee State University Murfreesboro, TN Minors: Management/Marketing, English

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