SUSAN MASTRO
https://www.linkedin.com/in/susanmastro
Sherman Oaks 310-***-****
California, 91401 ***********@******.***
Executive Assistant
• Accomplished and dependable Executive Assistant offering 13 years of administrative experience reporting to C-level executives, maintaining confidentiality while building a climate of trust among employees.
• Consummate professional dedicated to meeting tight deadlines while establishing effective working relationships with other disciplines and departments.
• Strong written and verbal communication skills with experience in communicating both horizontally and vertically.
• Strives for flawless quality, accuracy, thoroughness and orderliness in performing all assignments.
• Proficient user of MS Office suite, ShoreTel phone system, ADP and Paychex. Professional Experience
Wireless Capital Partners, Los Angeles Office Manager/Executive Assistant 2014 – 2015
• Until the firm closed, I was responsible for day-to-day operations of the West Los Angeles office including working closely with the COO in identifying, planning and implementation regarding the changing needs of the office;
• Maintained Outlook calendars for two c-level executives and arranged site meetings, teleconferences and travel;
• Served as initial point of contact for all property management related issues and liaised with construction vendors and legal representatives for various wireless carriers;
• Tracked and followed up on open property management issues and participated in weekly meetings to update management on their status;
• Processed semi-monthly payroll and on-boarded new hires, including adding employees to active directory;
• Created and distributed sales and payroll reports on a regular basis. Hamlet Group, Sherman Oaks Office Administrator 2005 – 2014
• For 9 years and until the firm closed, I provided administrative and personal support to the entire executive management team of Hollywood’s most celebrated and long-standing restaurant, Hamburger Hamlet.
• Oversaw the maintenance of phone systems; managed IT vendors, office equipment and supply inventory;
• Maintained and managed complex schedules, travel, logistics and meetings, flagging conflicts and reviewing calendars to anticipate upcoming events dealing promptly and effectively with adverse developments;
• Improved office efficiency by implementing electronic filing and introducing additional time-saving measures;
• Processed bi-weekly payroll, administered employee benefit plan and printed vendor checks;
• Maintained and monitored corporate mobile phone account and credit card usage and prepared expense reports, accounts payable invoices and receivable deposits;
• Created marketing materials, maintained all social media marketing accounts and website and created menus. Regent Properties, Beverly Hills Administrative Assistant 2002 – 2005
• Provided executive administrative support for real estate management team, accounting and construction departments;
• Supported executive staff on a daily basis and played an integral role in researching property profiles and demographics;
• Arranged executives’ personal vacations and oversaw home repairs and maintenance;
• Scheduled appointments and coordinated conference calls and meetings;
• Contributed to team projects such as preparation of sale brochures and award submissions; Susan Mastro ***********@******.*** Page 2
• Coordinated office maintenance, ordered supplies, processed mail, and greeted visitors and callers in a professional manner.
Pico Art Exhibit, Santa Monica Administrator 1999 – 2002
• Assisted in creation of business convention booths;
• Produced all purchase orders, invoices and credit/debit notices;
• Provided administrative support to all office personnel including answering incoming calls on a 12-line switchboard;
• General reception duties including preparation of conference room, ordering of office supplies and processing mail. Education
• Some college coursework completed, Journalism Major SUSAN MASTRO
14400 Chandler Blvd. #104 Sherman Oaks, CA 91401
***********@******.***
REFERENCES Keith Warlick, President and CEO
Hamlet Group
Mobile 310-***-****
*****@********.***
Janefrances Robinson, Senior Administrative Assistant and Assistant to Managing Partners Regent Properties, LLC
Mobile 310-***-****
Office 310-***-****
**@****************.***
Stephanie S. Cohen, Chief Financial Officer
Kohl Family Office
Office 310-***-****
******@**-******.***
Scott Saccoman, Owner
Scott Saccoman Construction
Mobile 310-***-****
*****@*************.***
Score Report
Thank you for taking this test.
For interpretation of your test score, please contact your Test Administrator. Test Results for: Susan Mastro
Email: ***********@******.***
Company Name:
AppleOne Employment - Sherman Oaks
1004
Test Administrator/Recruiter's Name: Christy Dixon Test Administrator/Recruiter's Email: ***********@********.*** Test Name: Microsoft Outlook 2013
Test Date: 8/27/2015
Elapsed Time: 00:14:15
Questions Correct: 29 out of 30
Percent Correct: 97%
Percentile Ranking: 90
Global Average: 74%
Test Description
Microsoft Outlook 2013 is a comprehensive personal information application, which combines Internet/Interoffice e-mail, a calendar and task list, address book and contact information, and notes and journals. Outlook is used to handle communication as well as organize information for individuals. It is part of Microsoft Office 2013.
This test is designed for anyone who uses Outlook for their e-mail communication. This test assesses the user's ability to use common functions such as sending email and adding contacts as well as more advanced functions including arranging meetings and creating tasks. Topics include Application Features, Calendar, Contacts, E-mail, Notes and Tasks.
Tests for Microsoft Excel 2013 and Microsoft Word 2013 are also available.
• Test takers, please contact your test administrator or recruiter for scoring guidelines.
• Administrators, please refer to the Scoring Guidelines page within the Resources section of your Administration Center for scoring guidelines.
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Score Report
Thank you for taking this test.
For interpretation of your test score, please contact your Test Administrator. Test Results for: Susan Mastro
Email: ***********@******.***
Company Name:
AppleOne Employment - Sherman Oaks
1004
Test Administrator/Recruiter's Name: Christy Dixon Test Administrator/Recruiter's Email: ***********@********.*** Test Name: Microsoft PowerPoint 2013 - Normal User Test Date: 8/27/2015
Elapsed Time: 00:12:08
Questions Correct: 29 out of 30
Percent Correct: 97%
Percentile Ranking: 80
Global Average: 80%
Test Description
Microsoft PowerPoint 2013 is a presentation designer used to create overhead slides and computer-based presentations. This program is included in Microsoft Office 2013, which also includes Word and Excel. The Whole Test combines both the Normal and Power User tests. Microsoft PowerPoint 2013 - Normal User test assesses the user's ability to perform common functions such as creating and formatting a presentation.
This Microsoft PowerPoint 2013 - Power User test is designed to assess candidates who will be required to use some of the more advanced features of the program on a daily basis. Graphics, Multimedia, Importing and Exporting, and Animation are among some of the topics addressed in this examination. Tests for Microsoft Excel 2013 and Microsoft Word 2013 are also available.
• Test takers, please contact your test administrator or recruiter for scoring guidelines.
• Administrators, please refer to the Scoring Guidelines page within the Resources section of your Administration Center for scoring guidelines.
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Score Report
Thank you for taking this test.
For interpretation of your test score, please contact your Test Administrator. Test Results for: Susan Mastro
Email: ***********@******.***
Company Name:
AppleOne Employment - Sherman Oaks
1004
Test Administrator/Recruiter's Name: Christy Dixon Test Administrator/Recruiter's Email: ***********@********.*** Test Name: Microsoft Excel 2013 - Normal User
Test Date: 8/27/2015
Elapsed Time: 00:09:44
Questions Correct: 30 out of 30
Percent Correct: 100%
Percentile Ranking: 90
Global Average: 76%
Test Description
Microsoft Excel 2013 is a popular spreadsheet application. It is included in the Microsoft Office Package, which also includes Word and PowerPoint. The Microsoft Excel 2013 - Whole Test combines both the Normal and Power User Test.
The Microsoft Excel 2013 - Normal User test is designed to test clerical level users of Excel who are required to edit, develop, and create Excel Workbooks. This test assesses the user's ability to create and develop a basic Excel workbook, including the most commonly used commands for formatting cells, navigation through the application, using formulas, and changing the overall appearance of the spreadsheet.
The Microsoft Excel 2013 - Power User test attempts to provide the basis for separating candidates who possess limited exposure to Microsoft Excel 2013 from those who are conversant with the full functionality of the software. The primary topics include advanced formatting and formula writing. This test is designed to test candidates who will be required to use some of the more advanced features of the program on a regular basis.
Tests for Microsoft Word and Microsoft Outlook are also available.
• Test takers, please contact your test administrator or recruiter for scoring guidelines.
• Administrators, please refer to the Scoring Guidelines page within the Resources section of your Administration Center for scoring guidelines.
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Score Report
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For interpretation of your test score, please contact your Test Administrator. Test Results for: Susan Mastro
Email: ***********@******.***
Company Name:
AppleOne Employment - Sherman Oaks
1004
Test Administrator/Recruiter's Name: Christy Dixon Test Administrator/Recruiter's Email: ***********@********.*** Test Name: Typing - General [1 Minute Onscreen]
Test Date: 8/27/2015
Elapsed Time: 01:00 Minute Time Limit
Raw words per minute: 62
Average mistakes per minute: 0
Adjusted words per minute: 62
Test Description
The Typing Speed test measures the speed and accuracy of a user's typing. The test presents the user with a passage which he/she must type as accurately and quickly as he/she can. This test should be given to anyone whose typing speed needs to be measured. A score of 0 on the Raw Words per Minute, Mistakes, and Adjusted Words per Minute indicates that the test taker did not follow the passage closely enough for an accurate score to be determined.
• Test takers, please contact your test administrator or recruiter for scoring guidelines.
• Administrators, please refer to the Scoring Guidelines page within the Resources section of your Administration Center for scoring guidelines.
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Score Report
Thank you for taking this test.
For interpretation of your test score, please contact your Test Administrator. Test Results for: Susan Mastro
Email: ***********@******.***
Company Name:
AppleOne Employment - Sherman Oaks
1004
Test Administrator/Recruiter's Name: Christy Dixon Test Administrator/Recruiter's Email: ***********@********.*** Test Name: Typing - General [3 Minutes Onscreen]
Test Date: 8/27/2015
Elapsed Time: 03:00 Minute Time Limit
Raw words per minute: 59
Average mistakes per minute: 0
Adjusted words per minute: 59
Test Description
The Typing Speed test measures the speed and accuracy of a user's typing. The test presents the user with a passage which he/she must type as accurately and quickly as he/she can. This test should be given to anyone whose typing speed needs to be measured. A score of 0 on the Raw Words per Minute, Mistakes, and Adjusted Words per Minute indicates that the test taker did not follow the passage closely enough for an accurate score to be determined.
• Test takers, please contact your test administrator or recruiter for scoring guidelines.
• Administrators, please refer to the Scoring Guidelines page within the Resources section of your Administration Center for scoring guidelines.
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Score Report
Thank you for taking this test.
For interpretation of your test score, please contact your Test Administrator. Test Results for: Susan Mastro
Email: ***********@******.***
Company Name:
AppleOne Employment - Sherman Oaks
1004
Test Administrator/Recruiter's Name: Christy Dixon Test Administrator/Recruiter's Email: ***********@********.*** Test Name: Microsoft Word 2013 - Normal User
Test Date: 8/27/2015
Elapsed Time: 00:12:50
Questions Correct: 27 out of 30
Percent Correct: 90%
Percentile Ranking: 70
Global Average: 73%
Test Description
Microsoft Word 2013 aims at evaluating the skill level of the test taker in navigating through Microsoft Word 2013 as well as their ability to complete several commonly used tasks. The Whole Test combines both the Normal and Power User tests.
Among the tasks included in the Microsoft Word 2013 - Normal User test are formatting a document, inserting pictures, creating tables, sorting data, and conducting mail merges. This Microsoft Word 2013 - Power User test attempts to provide the basis for separating candidates who possess limited exposure to Microsoft Word 2013 with those who are conversant with the full functionality of the software. Advanced formatting, Charts, Themes, Styles and Table of Contents are among some of the topics addressed in this examination. This test is designed to assess candidates who will be required to use some of the more advanced features of the program on a daily basis. Tests for Microsoft Excel and Microsoft PowerPoint are also available.
• Test takers, please contact your test administrator or recruiter for scoring guidelines.
• Administrators, please refer to the Scoring Guidelines page within the Resources section of your Administration Center for scoring guidelines.
Please click here to close this window.
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