Management Analyst

***** ********** **., #***, ******* Branch, Texas 75234-3005 734-***-**** ***************@*****.***

Debra L. Snyder, MSCIS

BUSINESS ANALYST (HEALTHCARE)

Business analyst with 15 years healthcare experience primarily administering/implementing MIDAS+ Care Management application. User support concentrated on Case Management, Utilization Review, Appeals/Denials Management and Discharge Planning. Focus on streamlining workflows and efficiently integrating data entry. Expertise in complex revenue cycle reporting, clinical documentation improvement initiatives and disease outcomes profiles.

KEY SKILLS: Organized, attention to detail, able to analyze complex issues, excellent communication/documentation skills, experienced group facilitator, able to motivate staff towards common goals

Proficient in: Microsoft Excel, Word, PowerPoint, Outlook, Visio, Project and Publisher; Business Objects, Crystal Reports, McKesson Interqual Cerme

Professional Experience

Baylor, Scott & White Healthcare, Dallas, Texas

Programmer/Analyst II 2010 - 2015

Troubleshoot MIDAS+ end user problem tickets, including interface and report issues

Maintained MIDAS+ data tables

Maintained MIDAS+ system security: assigned user roles, issued user IDs, deactivated separated employees

Implemented new initiatives for nursing home aftercare follow-up, chronic disease patient alerts, utilization review reorganization, physician secondary review, updated denials management workflow processes

Designed user worklists to facilitate daily assignments and improved productivity

Designed reports and indicator profiles to summarize productivity, patient outcomes and statistical trends at the patient, unit, diagnosis and hospital levels

Developed training documents

Trained new team members on all functionality and current team members on new/unknown functionality of MIDAS+ application

ACS-MIDAS+, Tucson, Arizona

Implementation Consultant 2008 - 2009

Implemented MIDAS+ BedReady product in two hospital systems – met all completion dates

Implemented MIDAS+ Care Management product in six hospitals – met all milestones for five of six hospitals

Established user documentation for BedReady product

Led integration meetings between functional and business teams, and developed all business rules for workflows and functional designs

Retired legacy databases as required and developed transition plans

Established respective worklists and data dictionaries and trained system administrators on same

Trained users in all functions of Care Management application and developed customized training documents

Provided each hospital with a minimum of ten required documents post go-live

Participated in Product Design and Development meetings

J2A Systems, Brookfield, Connecticut

Lead Business Analyst Consultant – Stanford Hospital 2007 - 2008

Responsible for all testing and training documents and activities.

Implemented MIDAS+ Care Management application - met all project milestones and under budget

Retired legacy application. Provided all go-live reports (i.e., unit censuses, daily to-do lists, weekend admissions, etc.)

St. John Detroit Riverview Hospital, Detroit, Michigan

Application System Analyst/MIDAS+ System Administrator 2002 - 2007

Responsible for Utilization Review Committee monthly reports; contributed to Revenue Cycle Committee monthly reports

Implemented appeals design and redesign, clinical documentation initiative, discharge planning referrals, avoidable days and maternal/child safety monitors

Director, Care Management Department 2001

Integrated roles of Utilization Review, Quality Management and Discharge Planning into single, cross-trained role of Care Manager

Implemented MIDAS+ Care Management application, retired DataQual application

Utilization Review/Quality Management Coordinator 1996 – 2000

Conducted utilization review and quality reviews for behavioral health units

Coordinated monthly behavioral health quality committee meetings

Sentinel event team lead for behavioral medicine

Education

Master of Science, Computer Information Systems (MSCIS)

University of Phoenix, Metro Detroit Campus, Michigan

Bachelor of Music, Music Therapy and Applied Music

Western Michigan University, Kalamazoo, Michigan

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