Customer Service

Alethea Berry

*** ****** ** **, **********, DC **011, cell 202-***-****, ************@*****.***

Professional Summary

Motivated customer service specialist with over 13 years experience in a fast paced, team based environment.

Skills

•

• Exceptional communication skills

• Quick learner

• Excellent attention to details

• Highly dependable

• MS Windows proficient

• Shipping and Receiving professional

Work History

Hostess, 05/2014-1/2015

Residence Inn by Marriott - 1320 Caraway Court, Largo, MD 20785

• Provide guests with menus

• Speak with patrons to ensure satisfaction with food and service, respond to complaints and make conversation

• Inspect dining and serving areas to ensure cleanliness and proper setup

• Inform patrons of establishments specialties and features

• Assist with preparing and serving food and beverages

House Cleaner, 06/2012-present

The Helping Hand (self-employed) Washington, DC

I started a cleaning business where I cleaned the inside of homes by vacuuming, dusting, mopping, cleaning kitchens and bathrooms. I also made beds and did other chores at the

clients request.

Shipping Clerk, 12-2001-1/2012,

Ottenberg’s Bakery, 3303 75th Ave., Landover, MD 20785

• Answered multiple calls per day addressing customers inquiries, solving problems and providing new product information.

• Unloaded trailers of ingredients by use of forklift

• Handled special deliveries and late call-ins

• Counted and made sure orders dates and codes were correct and bread was fresh

• Did inventory of entire warehouse

Education

High School Diploma, General courses, 1987, Coolidge High School, Washington, DC

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