Customer Service Office Staff

LAURI BOLTON

*** ******* ** *******, ** ***** 832-***-**** **********@*****.***

OBJECTIVE

I’m currently exploring the possibility of obtaining a position in a challenging environment, providing opportunities for growth and advancement, where I can utilize my experience and skills toward becoming a valuable team member. As a team player I am able to integrate and adapt effectively to people, situations and work environment. I’m quick and efficient and I provide service in a professional and efficient manner. I have included my resume for your review, and welcome the chance to meet you to discuss how I can contribute to your company. Thank you for taking time to consider of my application. I hope to hear from you at your convenience.

EDUCATION

Associates of Applied Science

North Harris College, TX 1994

• This degree focuses on office administration, industrial education, technical education, horticultural education, distribution & marketing, public services, health occupations and human services. I have one more class to complete before receiving this diploma.

EMS 1

North Harris College, TX

• State of Texas Emergency Medical Service License

1997-2001

SKILLS & ABILITIES

Dispatch

• Multitasking

• Prioritize and be efficient

• Follow detailed instructions

• Dependable

• Work well under stress

• Vendor contacts & retention

Supervisor

• Good communication

• Strong Organizational Skills

• Streamline Office Procedures

• Create systems for a smoother workflow

• Plan, direct & review the work of others

EXPERIENCE

Head Dispatch Current -

Exxonmobil Campus / Canon Business 2013

• Answering incoming calls from customers, sales reps, safety department, and operations.

• Provide customer service to residents on campus – by handling their request or directing them to the proper person

• Collect pertinent information from callers

• Maintain a job log record for each dispatched job

• Process all paperwork, data entry and send alert notifications when missing documentation

• Processed emergency requests for service.

• Answered questions and provides information to the public over the telephone.

• Made entries into automated record files.

• Maintained accurate, up-to-date files and logs.

• Prepared reports as required.

• Used good judgment in making decisions, in emergency and routine situations. Performed other duties as required

Lead Dispatch

UTS Environmental 2012-2013

• Answering incoming calls from customers, sales reps, safety department, and operations.

• Collect pertinent information from callers & disseminate that information to the drivers during routing of each job

• Determine the priority level of request for services

• Provide pre arrival instructions to each driver when needed

• Maintain a job log record for each dispatched job

• Process all paperwork, data entry and send alert notifications when missing documentation

• Assign the proper equipment to the driver to perform each job

• Create the work order to bill the customer and review the paperwork is properly completed by the driver or technician

• Keep track of driver hours to ensure they remain compliant by the DOT guidelines

• Monitor driver vehicle inspection reports and driver daily logs daily

Houston Supervisor

Acute Care EMS 2008-2011

• Receive initial calls for services and determine nature, location and severity of emergency or services required

• Provide pre-arrival instructions to reporting person pertinent to the emergency; Pre-arrival Emergency Medical instructions provided continuously to the caller until the arrival on scene by Fire/EMS providers

• Emergency Medical calls prioritized by dispatchers and, where needed, Paramedics dispatched from contract provider via separate radio system

• Responding fire companies advised of changing conditions, target hazards, additional reports, etc. while in route and, upon arrival of commanding fire officer, updated instructions relayed to fire units arriving on scene and still in response

• Requests from Incident Command for additional resources (additional alarms/mutual aid, HazMat Teams, etc.) relayed via radio to surrounding communities

• Obtained mutual aid fire units to cover empty stations, additional emergency calls and to supplement firefighting teams onscene

• Notifications to off-duty senior and line staff made regarding significant emergencies requiring response to the scene or response to town to support mutual aid fire units covering Belmont stations

• Patient information relayed to receiving hospitals when Rescueinitiates transport

• Information management with supporting agencies (Fire Marshals, Department of Environmental Management, Gas Company, etc.)

• Coordination of town agency response to incidents (police for traffic/crowd control; Highway for sand, barricades, etc.; WaterDept. to flush hydrants; Light Dept. to pull electrical meters, wires inspector; Inspectional Services for integrity of damaged structures, etc.)

Telecomm Officer

Houston Community College Police Department 2003-2008

• Performed as shift supervisor/lead dispatcher for any assigned shift

• Provided supervision of subordinate personnel, to include the assignment/review of work.

• Prepared input to performance evaluations, received/dispatches routine/emergency telephone calls/radio communications from/to citizens, patrol units, other law enforcement, fire and rescue, or other public safety agencies.

• Acted as shift supervisor in dispatching personnel and equipment in emergencies using established protocols.

• Operated a variety of communications equipment, operated an electronic telephone console, received emergency calls and provided information to the public.

• Prepared and maintained accurate records and logs of all radio transmissions, telephone calls and other records, files, information systems.

• Operated computer inquiry terminal to obtain information on persons and vehicles through related database systems.

• Under supervision, provided communication and support services to the police and fire departments.

• Input and accessed information automated law enforcement systems.

• Coordinated dispatching of emergency police, fire and other public safety equipment by receiving and transmitting radio calls.

• Typed letters, forms and reports on computer keyboards.

• Processed emergency requests for service.

• Answered questions and provides information to the public over the telephone.

• Made entries into automated record files.

• Maintained accurate, up-to-date files and logs.

• Prepared reports as required.

• Used good judgment in making decisions, in emergency and routine situations. Performed other duties as required.

• Acted as a police matron/jailer

• Monitored and operated multiple police and fire frequencies.

• Conducted inquiries on individuals using the automated wants and warrants system.

• Provided the public with basic instructions to safeguard persons in hazardous conditions prior to arrival of trained fire and police personnel.

• Performed routine clerical work as required.

Office Manager 1994-

Wright Wrecker/Spring Branch Auto Storage 2003

• Supervised office staff

• Designed & implemented office policies

• Established standards & procedures

• Organized office operations & procedures

• Prepared time sheets

• Reviewed & approved supply requisitions

• Maintained office equipment

• Assigned & monitored clerical & secretarial functions

• Recruited & selected office staff

• Oriented & trained employees

• Provided on the job & other training opportunities

• Evaluated staff performance

• Coached & disciplined staff

• Ensured protection & security of files & records

• Ensured personal files are up to date and secured

REFERENCES

Available upon request

Contact this candidate