Engineer Manager

TRACI R. HENDERSON

Atlanta, GA *****

Hm: 404-***-**** • Cell: 678-***-****

********@*****.***

SKILLS

KIPP Vision Academy PTSO Founder/President

Classroom Teacher Volunteer

Program development/management

System database management

Pre-auditing

Environmental Safety Support

Data validation/integrity analysis

PMO development/management

Coordinate staff workload

Human resources/Talent Acquisition

Staffing relations

Proficient in MS Office Suite.

Home Office Includes: Windows XP, Fax, Copier, High-Speed Internet, and Telephone.

WORK HISTORY

Office Manager –KIPP WAYS Academy

September 2012 – April 2013

Serve as first contact to greet and respond to inquiries of all students, parents, volunteers, staff, vendors, etc. by phone, in-person and email

Monitor visitor sign-in, and student late arrivals and early dismissal

Maintain operational office equipment (copiers, fax machine, postage machine, etc.)

Collect and track payments for a variety of student fees for the purpose of completing transactions and/or securing funds

Responsible for implementation of efficient office systems

Responsible for completing a variety of projects and tasks in a timely fashion, including following up with parents and vendors, meal balance rosters, student public transportation needs, printing of progress reports and report cards, etc.

Preparing a wide variety of reports, documents and correspondences of a confidential and non-confidential nature for the purpose of documenting activities, providing written reference and/or conveying information

Responsible for incoming and outgoing mail, shipping and receiving

Responsible for maintenance of common-space areas – main office, staff lounge, staff resource rooms and common area bulletin boards – for appearance and functionality

Responsible for receiving of purchases and management of supplies

Responsible for maintaining the student wellness station, as well as administering medication and/or first aid to students

Assist School Registrar with student enrollment, school lottery and registration

Serve as Volunteer Liaison between the school and Parent Teacher Organization, and communicate with faculty about volunteer needs

Manage student uniform and school store inventory

Provide administrative support to Business Operations Manager and School Registrar by drafting and faxing correspondences, working on handbooks, maintaining and updating school calendar, maintaining filing system, and other assigned activities.

Sr. Program Management Business Manager –Landis +GYR

April 2010 – February 2012

Lead/Develop PMO organization

Standardize and implement PMO process

Training Project Managers

Create cost build up, scope of work, and analyze/answer questions for Request for Proposal from potential clients

Contract management of new and ongoing projects

Materials logistic management/SAP (supply chain/HR)

Client Management – SAP for Deployment Programs

Document/review work processes

Data Support Engineer

June 2009 – April 2010

Manage Command Center (centralized AMR meter monitoring system) and system database

Pre-Audit of Install File / Data validation/ Data Integrity Analysis and Resolving Data Exceptions

Daily monitoring of system performance and data delivery

Meter Registration Monitoring and Exception Processing

Monitor and Balance Collector Load, Manage Demand Resets and Service Disconnect

Execute and Manage Read Extract File Process

Sr Project Manager- eFusion LLC

June 2008 – October 2008

Coordinate deployments of kiosk software/hardware.

Provide a depth and breadth of knowledge about business and organizational models.

Daily program management of initiative; facilitating workshops with senior business teams, identify, prioritize and implement recommendations to optimize key processes

Identified issues, risks, facilitating remediation and implemented methods and tools to drive product enhancements and re-engineering

Recruiting and staffing

Lead Project Engineer - Georgia Power Company

December 2004 – May 2008

Coordinate/oversee underground transformer inspection program, underground primary cable replacement program, overhead electrical system inspection program, and wood pole/ground-line treatment program

Coordinate/schedule/follow up on jobs with crew coordinator/contract crews statewide

Recruit/Supervise and train contract employees working within department

Conducted Contract Employee Performance Evaluations

Conducted Company Employee Performance Evaluations

Create yearly Project Staffing Plans and Budget

Distribution Engineer II

January 2000 – December 2004

Design and estimate cost of distribution layouts of overhead and underground electrical system of residential, commercial, industrial, and customer choice customers.

Maintain and troubleshoot existing services provided to residential and commercial systems

Facilitate Weekly Schedule Meetings for Headquarters

Assist with training/Mentoring Engineer in Training for Region

Teacher Assistant

June 1997-July 1997

Assisted with Minorities Introduction to Engineering (MITE) Program and Freshman Accelerated Startup and Training for Retention in Engineering Curricula (FASTREC) Program

Taught students MSOffice programs, AutoCAD, and additional engineering programs

Lab assistant – prepare class/classroom for laboratory assignment and setup, assist with clean up, assist students during class

EDUCATION

Troy University, Dothan, AL

Executive Masters of Business Administration, December 2007

Tuskegee University, Tuskegee, AL

Bachelors of Science in Chemical Engineering, May 1999

ACCOMPLISHMENTS

Participant of Southern Region Development Council (2002) – Georgia Power Company

Participant of Engineer In Training (EIT) Program (2000) – Georgia Power Company

Lead Project Engineer of Department (2005-2008) – Georgia Power Company

Introduction to SQL Training – Landis & Gyr

AFFILIATIONS

Society of Women Engineers

Alpha Kappa Alpha Sorority

Technical Women in Georgia

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