Information Technology Technician

**** *********** **. • INDIANAPOLIS, IN *****

PHONE 317-***-**** • E-MAIL **********@*****.***

JEFFREY C. MONAUGHAN

PROFILE

Proven Network & Help Desk Support Specialist offering my Information Technology experience, training and ability to both lead & work well with others. Ability to troubleshoot, diagnose & resolve all manner of hardware, software & network issues. Provided onsite & on-call services for over 30 different companies for various hardware, software and network issues. Looking to take on responsibility, as well as gain more knowledge & experience, thereby making myself an asset to my employer.

Degrees

Associate Applied Science in Computer Information Technology Networking

Certifications

CompTIA Network+ Certification

CompTIA A+ Certification

Skills

Microsoft Server

Exchange and Hosted Exchange

Active Directory

Firewall Configuration

Critical Thinking

Service Oriented

WORK EXPERIENCE

2/12 to Current Plum Choice Indianapolis, IN

Tier 1 Technician

Provided on-call support for Small Business customers

Performed Switch and Router Management

Trouble shot and repaired Various Applications and Operating Systems

Manage new Users, File Servers and Network Printers

Perform needed repairs (Remove Viruses & Malware, Image Drives, Disaster Recovery, Repair Operating System, Reinstall OS with old Documents & Settings, Update & Install Drivers)

10/12 to 2/14 Promethius Consulting Indianapolis, IN

Network Administrator

Provided on-call and onsite support to over 30 companies

Performed Server Maintenance onsite and via RDP

Trouble shot and repaired Various Applications and Operating Systems including Server 2012

Configure and Manage Office 365, Exchange and Lync

Manage Active Directory and Group Policy

Manage new Users, Distribution Lists and Shared Folders in Exchange

Developed, improved, and maintained the technological systems of each client to help them achieve the goals and purposes of their company with efficiency and effectiveness.

Switch and Firewall installations

5/12 to 10/12 Indy Web Indianapolis, IN

Lead PC Technician

Supervise PC Repair Technicians

Place orders for new hardware, software & supplies as needed

Assist technicians with inspections & diagnosis of PCs

Inspect and diagnose PC problems (Hardware and Software)

Disaster Recovery

Create new users & domains on Unix Email Servers

Perform tasks within Quick Books (Create Invoices & Receive Payments)

6/01 to 3/12 IU Health Partners Indianapolis, IN

Logistics Specialist

Coordinate with Operating Room Coordinators to find and obtain products for use in Operating Rooms

Communicate with Buyers and Vendors in order to acquire products

Data Entry into Lawson for perpetual and par inventories

Generate orders for Surgical Inventory Management Department

Maintain Inventory of both stock and nonstock items

Manage Inventory within Lawson

Receive products at dock

Inventory Par Carts

Deliver supplies to customer

EDUCATION

2010 to 2013 Ivy Tech State College Indianapolis, Indiana

Associate in Computer Information Technology Networking

Jan-June 2002 Allied Health Education Center Indianapolis, Indiana

Registered Central Service Technician

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