Customer Service Training

Denise Nichols

*** ** **** **, ******** City OK 73114

Home: 405-***-**** - Cell: 405-***-**** - ******.******@*****.***

Summary

I would like to work in a position to resolve problems and help organize files to assist an officer or an investigator. I have

had training in Secretarial Office Technology. I would enjoy more training to learn about specific needs of the office. I

have had training in: Word Perfect, Lotus, D base, Filing and 10- key. I have also had training in: Customer

Accommodation, Human Relations, Telephone Training and Proofreading.

Highlights

Typing 40 WPM

Lotus 1-2-3

D base

Filing

Employment Training

Human Relations

Proofreading

Telephone Training

Word Perfect 5.1

Business English

10-Key

Assisting Customer

Experience

January 1990

Fun Skate Pennsylvania

Prepared orders, assisted customers and cleaned tables.

Sales Clerk

January 1994 to Current

Macy's: Quail Springs Mall Oklahoma City, OK

Customer Service, Selling Merchandise.

January 1993 to January 1997

Eisenhower Elementary School

Educational Development for Kindergartners Assistant: Watching children during lunch, on recess, helping

children learn by reading books and answering questions.

I also ran errands for teachers such as making copies and contacting parents.

Education

Bachelor of Liberal Arts : 2015 Langston University Oklahoma City, OK

2007

University of Central Oklahoma Edmond, OK

1992

Metro-Tech Vocational School Oklahoma City, OK

1992

John Marshall High School N. University Oklahoma City, OK

1992

Langston University Langston, OK

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