Manager Engineer
Resume:
Scott B. Thomas
Campbell, Texas 75422
EDUCATION
FLORIDA STATE UNIVERSITY, Tallahassee, Florida – BS Degree 1982 Major: Business Administration/Management. 3.34 GPA
UNITED STATES NAVAL AVIATION OFFICE CANDIDATE SCHOOL (AOCS), Pensacola, Florida – Commissioned Ensign United States Navy, 1982; Naval Flight Officer duty training 1982-1983.
Technical Training: Juniper Networks- (Routing, Switching, Firewall, VPN, SSL), Cisco- (CCNA Bootcamp, Implementing Cisco Switched Networks, Implementing Cisco Routing, Troubleshooting), Implementing Aruba Wireless Networks, InfoBlox DNS/DHCP Implementation, Nortel Networks- (Routing, Switching, Wireless), IT Management Communications, Project Management, ITIL, Effective IT Employee Management Skills, Conflict Resolution Management, working on BICSI and RCCD certifications, Novell and Banyan NOS.
Detail focused and results oriented IT professional and Manager/Team Leader with comprehensive project management, infrastructure architecture, global infrastructure planning, budgeting, vendor negotiation, RFP implementation, cost control, system support, enhancements/upgrades, troubleshooting, and training experience. Dedicated, organized, and well versed in people management, planning and operations management with an eye to sustainable solutions, and effective budgeting.
Specializing In:
System Analysis Data collection, evaluation, Network Architecture and design, solution proposition, project budgeting
Operations Hardware, software and operational budgeting, infrastructure team management, Project Management, ITILv3
System Engineering Server, network and workstation deployment, maintenance and training
Virtualization ESXi 4.0, Vsphere, NFS mapping, supporting Windows and Linux
LAN and WAN- Network Architecture
Hardware/Software Network Engineering
Global L2/L3/WAN/LAN/WLAN Cisco, Juniper, Aruba Wireless, RADIUS, Riverbed, Packeteer, OPNet, HP Openview, Nortel, InfoBlox, Cisco Wireless, WAN Data and Voice circuits, OSPF, BGP, WAN/LAN routing, WAN/LAN protocols, Layer2 and Layer3 switching/routing, SSL remote portal builds, VPN/IPSEC, Mobility solutions, VOIP, WLAN, DHCP/DNS provisioning, Juniper and CheckPoint Firewalls, Cisco ASA Firewalls, Global WAN provisioning, Vendor selection, and Management.
Technical Acumen:
Platforms Windows Server / Workstation, Linux, Mac OSX
Software Microsoft: Office 2007 Suite, Visio, Exchange 2000, SQL Server 2000-2005
Other: Symantec Backup Exec, Trend Micro Officescan Server, HP OpenView,
Exchange, Opnet, Solarwinds, Cisco Prime, Juniper NSM, Cisco ISE, Cisco CAM, CiscoWorks, Riverbed, BlueCoat, OpNet. Cisco ASDM, CheckPoint SmartDashboard, SSH, SSL. ServiceNow.
EXPERIENCE
VF GBT- NETWORK SERVICES OPERATIONS TEAM LEAD, VF Corporation – 11/2012 to present
Manage a team of 3 VF Engineers and 10 CSC/WiPro Engineers in providing first and second level support for the global VF network across all brands including HQ, Office, Distribution Centers, Data Centers, and Retail Store locations.
• Responsible for day-to-day support “keeping the lights on” for the global VF DATA and Security network.
• Maintain effective operational support communications and guidance.
• Provide timely Remedy ticket resolution and closure.
• Perform daily and weekly team support/operational update meetings to ensure timely resolution to network problems/tickets.
• Perform quarterly global bandwidth capacity reviews to ensure SLAs and bandwidth requirements are satisfied.
• Build and perform structured teams across multiple IT groups to resolve network issues as needed. Some examples include Majestic, Jansport, European and Asia Performance issues, Timberland, and other brands that have experienced major issues regarding servers, wireless, network performance, application performance, desktop front-end performance, and disk space problems. This team approach to problem-solving has proven very successful and rewarding from the businesses affected.
• Provided needed support documentation posted to SharePoint on various aspects of troubleshooting, support escalation, major issue tracking (i.e. Timberland, The North Face, Majestic, Jansport, others) and small project tracking (i.e. Global ASA 5505 IOS upgrades, Motorola Wireless Controller configuration standardization).
• Management and performance reviews for all team members.
• Ongoing maintenance and contract renewals for Timberland legacy network equipment and licenses.
• Global DNS and IP management. (Weekly).
• Daily support and maintenance of the VF retail store environment (all brands).
• Perform infrastructure projects as needed. (Retail store opening, circuit upgrades, Cisco IOS upgrades, Cisco configuration modifications, Timberland infrastructure implementations and upgrades).
• Provide overall guidance and support to all team members.
SENIOR NETWORK ENGINEERING LEAD/PROJECT MANAGER, VF Corporation/Timberland LLC, Stratham New Hampshire – 1/2003 to 2012
Responsible for research, planning, architecture, implementation, budgeting, vendor negotiations, and support of all global network infrastructure projects, and WAN/LAN additions/changes/upgrades/new site builds.
• Implemented a global Wireless LAN (From Cisco, to Nortel, to Aruba) solution utilizing WPA with RADIUS Authentication for employee access, and a general Internet-only access portal for visitors, all centrally managed.
• Implemented a global Juniper SSL secure remote network access solution, including secure Timberland Employee, and external vendor access.
• Implemented the full PCI compliant network infrastructure for Timberland including network segmentation/Firewall/SSL user access utilizing Nortel Layer 3 switches, Juniper ISG Transparent Firewall, Juniper SRX, Juniper SSG, CheckPoint, Juniper SSL remote access portal switches, Airwave Wireless Rogue Detection system, and RSA (2-factor) Authentication Servers.
• Built RFP, and implemented global network switch replacement from Nortel/Cisco to Juniper Layer3 LAN environment and Aruba WLAN environment.
• Pilot tested global LAN VOIP and Cisco/Tandberg Telepresence. Implemented Cisco-based VOIP in AsiaPac offices.
• Renegotiated a new cost-effective (OPEX saving of 35%), global WAN contract based on MPLS.
• Transitioned all global WAN billing, still involved in all WAN/LAN Forecasting & Budgeting and global LAN/WAN Hardware maintenance.
• Timberland was acquired by VF Corporation (Lee Jeans, Wrangler Jeans, The North Face, and other brands) in September of 2011. I am currently a lead on the VF-Timberland global infrastructure integration project. Migration of Global LAN/WAN/Security infrastructure from Juniper to Cisco.
• Working on BICSI and RCCD (Registered Communications Distribution Designer) certifications.
SENIOR MANAGER NETWORK ENGINEERING – 1/1999 to 1/2003, Extensive global travel;
• Global Manager responsible for Timberland’s global security, Telecom Infrastructure, and network infrastructure including network (LAN and WAN) design, Telecommunications infrastructure, security policy enforcement, maintenance upgrades and support.
• Also responsible for global LAN/WAN/Telecom planning, forecasting, budgeting, maintenance and support. Direct reports included 3 Network Engineers, 3 IT staff in Dominican Republic, and 2 Telecommunications analysts.
• Implementations included migrations from Lotus messaging to MS Exchange Messaging, migration from Netware to MS Windows Server, migration from Shiva remote dial in network access to Nortel remote VPN network access, global office-to-office VPN implementation, implementation of full global secure Internet access.
• Implemented a global centralized HP Openview LAN/WAN/Server monitoring solution.
• Implemented a Technical Services Intranet Portal for central global Infrastructure documentation.
• Implemented a Telecom Awareness Report sent to all users showing individual monthly Telecom spend.
• Hands on implementation, experience and maintenance on the following products; MS Exchange Server, MS Windows Server, Checkpoint NG, Nortel Contivity VPN/ firewalls and remote VPN access Juniper SA series, Juniper Netscreen VPN/ firewalls, Juniper SSL Security remote access devises, BlueCoat Systems Proxy SGOS, Packeteer Shapers/ QOS and Riverbed WAN Optimizers, Nortel and Cisco Layer 2 and Layer 3 LAN switches, HP Openview. Managed and negotiated numerous global WAN RFP’s resulting in cost-effective WAN solutions for Timberland. Evaluated global video-conferencing over IP WAN options.
• Training courses include; Juniper, Nortel, Cisco Boot camp, Juniper Firewall/VPN, Juniper SSL, Cisco Wireless LAN, aruba WLAN
MANAGER OF NETWORK SERVICES– 1/1996 to 1/1999 The Timberland Company, Stratham NH, Extensive global travel;
• Managed global LAN/ WAN, Intel Server, and messaging infrastructure. Managed a group of 9 (3 overseas Engineers in the Caribbean Factories) Engineers responsible for planning, design, and implementation of the global Timberland infrastructure.
• Introduced all new global LAN/WAN/Server/Messaging technologies. Implemented global remote user access solution, new switched Ethernet technology and Layer 3 Ethernet switching, analyzed global Cell phone contracts and costs and kept regional contracting in place, implemented global user Telecom Awareness reporting.
• Knowledge of the following protocols; IPSEC, OSPF, EIGRP, IGRP RIP2, PPP, DLSW, SNA, VLAN, MLT, limited experience using BGP and ATM. Certifications and training include; Banyan Vines, Novell CNE 5, Cisco CCNA and Microsoft Exchange 2000
NETWORK ENGINEER/ANALYST/PROJECT LEADER – 7/1993 to 1/1996 The Timberland Company, Stratham New Hampshire
Extensive global travel;
• Responsible for Timberland’s Global LAN, Server, WAN, eMail infrastructure.
• Initiated and led major projects including implementation and upgrades to global LAN/WAN infrastructure, global office LAN/WAN infrastructure builds, global LAN migration from Token-Ring to Ethernet, global server migration from Novell Netware to Windows Server, global Lotus eMail to MS Exchange.
• Planned LAN/WAN/Server move to new company headquarter location. Negotiated and introduced all new technologies in these areas. Provide complete network management on Synoptics, Network Multi-Protocol Router, and Wellfleet products with the use of Optivity for NMS and Insight Manager, network server infrastructure, and message systems.
• Implemented leased WAN circuits with ISDN dial backup capabilities.
• Projects included; global Netware server implementation, global Lotus ccMail messaging implementation, Network Fax solution, global WAN implementation, Disaster Recovery Planning, future technology planning.
• Implemented a voice-over-data circuit solution between Stratham HQ and China/Taiwan/Thailand/Dominican Republic which resulted in telephone charge savings for 90%. Experience in the following areas and many more; cc:Mail, Netware 4.1, OS/2, Shiva, Netware MPR, Wellfleet routers, TCP/IP, IPX, SNA, SNMP, and Novell’s LanAlyzer product, Network General Sniffer, PPP and Frame-Relay WAN circuits, Cisco routers, Nortel switches and routers, LAN-Based desktop faxing via Intel Network Faxability system.
SYSTEMS ENGINEER/ CONSULTANT, Expert Server Group(ComputerMart), Bedford, NH 12/1990 – 7/1993
Provided Pre and Post sales network systems integration for VAR reseller in the Southern NH, MA area.
• Worked closely with sales organization, developed customer relationships as well as, performed systems training to clients.
• Consulted with clients on LAN network systems in the areas of; design, implementation, upgrades and maintenance.
• Implemented Novell Netware and Banyan Vines connectivity solutions on various architecture’s such as; IBM SNA, Unix NFS, Macintosh and OS/2.
• Complete OS support on all versions of Novell and Banyan Vines.
• Experience with Microsoft applications as well as, various third-party hardware and software networking products.
• Contracted for 8 months with The Timberland Company to help plan, implement, and support their first local and wide-area network infrastructure. Was then hired by Timberland full-time.
SYSTEMS ENGINEERING MANAGER – Connolly Data Systems, Lowell, Massachusetts 12/88 – 12/90
This company was the oldest and largest Banyan Network Authorized Dealer in the USA.
• Responsible for a group of 4 Systems Engineers.
• Implemented mostly Banyan, some Novell, network systems for numerous large Corporations in New England, and the State of Massachusetts.
• Banyan, 3Com, and Novell certified Network Engineer.
• Responsible for all Pre-sales and Post-sales engineering.
NETWORK SYSTEMS ENGINEER, Connolly Data Systems, Lowell, Massachusetts, 12/87 -12/88
Pre-sales and Post-sales engineer for Banyan and Novell network implementations.
• Also provide ongoing customer planning, support, and maintenance for customer network systems.
United States Navy Flight Officer, Commissioned Lt. in U.S. Naval Aviation, 03/82 – 12/87
Graduated from Naval Aviation Officer Candidate School (Pensacola, FL) in 1982.
• Received full commissioned officer status and attended jet aviation training.
• Honorably discharged in 1987 as Lt.
SSSA (Student Sales Support Assistant) with IBM Corp. Office Products Division in Coral Gables and Tallahassee, FL. 1979-1982.
References furnished upon request
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