Customer Service Manager
Resume:
Betty J Sanchez
*** ******* ** *** *******, TX 78237
*****.**********@*****.***
210(531-6220)
September 8, 2015
Human Resource Director,
In searching through your careers web site, I came across a Human Resource job posting that peeked my interest. I have earned a Bachelor’s Degree in Business Administration Management with a concentration in Human Resources and the intensive course work has given me the necessary tools to be proficient in this field of work. My previous experience in management provides me the leadership skills I wish to share with your organization.
I certainly understand responsibility, hold an intense work ethic, and possess social skills that can build and maintain relations across and beyond the organization and strive to do my best in any situation to meet corporate objectives. I believe my strength, abilities and skills make me a perfect fit for this job. I am extremely reliable, considerate, personable, and I am comfortable working with all personality types.
After you have examined the enclosed resume for details of my qualifications, I would be happy to answer any questions. Please call me at 210-***-**** to arrange an interview so that we many discuss my experience.
Sincerely,
Betty J Sanchez
Enclosure
Betty J Sanchez
119 Fridell St San Antonio, TX 78237
*****.**********@*****.***
Objective
People oriented individual, fast learning, detailed oriented individual seeking a position in Human Resources
Education
Bachelor’s Degree from - Texas A&M San Antonio University –Business Administration Management with a concentration in Human Resource Management
Qualifications HR Internship 08/2013 to 12/2013 Recruiting, on boarding, interviewing, developing and implementing job description template, and implementing recommendations for mentee/mentor program, work with department leadership and team members, managed and organized employee files to ensure proper follow up, analyze trends, Assist with other department positions as business levels required
Loan officer – originated and sold conventional, V/A, and FHA loans, processed and
Sent package to lending company for review of loan for approval
Mortgage Underwriter - reviewed credit, made loan decision approvals for loans up to 1
Million dollars in signing authority without management review, reviewed appraisals, title,
Underwriting manager – communicated on a daily basis with Originations Manager, Title
Company, wrote employee reviews, and promoted 3 underwriters within team to managers, promoted 2 underwriters to Quality Manager, promoted 2 processor to underwriter
Experience
Broadway Bank Internship 08/2013 to 12/2013
Intern in the Human Resource Department.
Attended and was a part of Recruiting, job fairs, researched ADA and AAP laws
Developed a job description template to used by all manager at Broadway Bank.
Recommendations that will be implemented in conjunction with the mentee/
Mentor program.
World Savings / Wachovia Bank 7/2003 to 8/2008
Mortgage Loan Underwriter 7/2003 to 10/2005
Held a pipeline of 100-150 loans, reviewed conditions to satisfy prequalification of loan, worked closely with management to ensure all loans met guidelines, helped train new underwriters, worked closely with loan officers to ensure loans were closed in a timely manner, reviewed loans with management if loans were over singing authority and exception authority.
Underwriting Manager 10/2005 to 8/2008
Managed a team of underwriters and processors, trained underwriters and processors in new guidelines set by company, worked with Quality managers to ensure training and developing of employees was done in a timely manner, developed and promoted team to next level on an individual basis, worked closely with upper management to develop new ideas to increase production, reviewed reports on a daily basis to ensure team pipeline was not stagnant, problem solved loans with fellow originations managers or title companies
All City Mortgage 5/2001 to 7/2003
Loan Officer
Met face to face with potential customers, took loan applications, sent prequalify documents to lenders to place customers with a bank for a mortgage loan, reviewed credit for potential problems, processed loans and package to send to lends for loan approval, explained loan documents to customers
00
QVC 11/97 to 9/2000
Customer Service Representative
Call center environment, took orders for customers, resolved customer problems such as replacement order or shipping problems, gave out product information as needed, team leader, helped supervisor with production numbers for team.
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