Manager Customer Service

C u r r i c u l u m V i t a e

Kedilalile Rebecca Senago

**** ******** ******, ********* ********

Bloemfontein, 9323

Home Telephone Number: 051-*******, Cell phone Number 071-***-****

E-mail: ************@*****.***

Personal Profile:

I am a confident, hard-working, reliable woman, on a journey of self-discovery. I love having fun, sharing ideas and thoughts with my family and friends. Determined and focused, I am a team player with leadership potential, able to work well under pressure, and adapt quickly to new situations. I have excellent coordinating and organizing skills, an ability to take instructions, and able to work efficiently and carefully. I look at a challenge as an obstacle and overcome it.

Identity Document number: 860***-***-****

Gender: Female

Dependent: One

Nationality: South African

Race: African

Marital status: Single

Availability: One Calendar Month

Drivers Licence: Code 08

Home language: Tswana

OTHER LANGUAGES:

Languages

Speak

Read

Write

English

Good

Good

Good

Afrikaans

Fair

Fair

Fair

Sotho

Fair

Fair

Fair

Tswana

Good

Good

Good

Education

Highest grade past: Grade 12

School attended: Kaelang Senior Secondary School

Year passed: 2003

Subjects: Mathematics, Physical Science, Biology, English, Tswana, English and Afrikaans

Higher education

Institution: University of the Free State

Degree Completed: B.Soc.Sc Human Societal Dynamic 2014

Major Subjects passed: Criminology I-III

Sociology I-III

Additional Subjects passed: Political Science I and II

Psychology I-II

Communication I and II

Business English I

Industrial Psychology (Human Resource Management) I

Computer Literacy

Program

Experience

Expertise

Microsoft Word

Skilled

Good

Microsoft Excel

Semi-skilled

Good

Microsoft PowerPoint

Semi-skilled

Average

Microsoft Outlook

Skilled

Good

Database Experience

System

Duration

Oracle

July -2011 to August 2014

Pxl Tools

July -2011 to August 2014

Axios Assyst

October 2014 to Date

Employment History

Receptionist at Hi- Fi Corporation, 20 January 2009 - 31 May 2009

Switch board operator

Cashier

Assisting with general administration

Filling

Faxing and photocopying

Sales Assistant at Hi- Fi Corporation, 01 June 2009 to 21 January 2010

Reaching my daily and monthly target

Replenishing stock

Marketing sale products

Follow up with clients

Collection of stock

Providing good customer service

Stock taking

Vodacom Consultant at Hi- Fi Corporation 2009-2010

Credit vetting

RICA

Stock taking

Fill in applications for clients that needed help

PAREXEL Period: 01 July 2011 – 31 Aug 2014

Job description: Data Entry Assistant (Primary) 01July 2011- 29 August 2014

Data Management Department

Duties: Enter clinical trials data into the appropriate database

Perform project tasks in accordance with project timelines,

Keep manager informed about work progress and any issues,

Utilize appropriate TIME codes for the tasks and projects,

Maintain agreed utilization level, excellent interpersonal, verbal and written communication skills

Verify first data capturer`s work by fixing all the mistakes there might be,

Sending daily reports to the Clinical Data Analyst primary in the United State and keeping the team informed of all the work that has to be completed;

Completing the Problem Sheet;

Pulling metrics Pxl Tools on weekly basis,

Facilitating the monthly meetings;

Trains the project back-up and

Preforming tracking and scanning.

Additional responsibilities:

Review Data Entry (DE) guidelines and make recommendations when necessary;

Ensure Authorized Signature Sheets/Project Training Records are completed; Maintain DE study files;

Identify any training requirements and deliver as required Represent DE at project meetings.

Job Description: Controlled Documents Specialist, 01 Sep 2014- to Date

Process Optimization & Management (POM) Department

A wide range of duties including, but not limited to:

• Database maintenance.

• Tracking of scheduled review processes through spreadsheets.

• Posting and deleting documents from the Controlled Documents Library in P-MED, ensuring current and obsolete versions are posted correctly.

• Administrative work (filing, copying, formatting, editing, proofreading).

• Liaising with internal and external clients regarding the distribution of Controlled Documents requests.

• Responsible for managing TRG approved Controlled Documents through the POM process includes QC, eSign workflow, and Master Binder administration.

• Maintain a positive, results orientated work environment, building partnerships and modeling teamwork, communicating to the team in an open, balanced and objective manner

• Participate in formal staff review processes e.g. performance and salary reviews to corporate standards and timescales.

Skills and Competencies

Versatile person

Always Willing to learn

Hard Worker

Ability to work under pressure

Good Communication skills

Writing, Creativity and Interpersonal skills

Leadership skills

Computer Literacy

Telephone Etiquette

Quality Control

References

Mrs Wendy Nortman

Position: Previous Line Manager - Senior Manager Data Entry: GRO, Clinical Analysis

Company: PAREXEL International

Telephone Number: 051-***-****

Cell Phone: 082-***-****

Mrs Margaret Pitso

Position: Previous Line Manager Data Entry: GRO, Clinical Analysis

Company: PAREXEL International

Telephone Number: 051-***-****

Cell Phone Number: 071-***-****

Mrs Maryke Nolte

Position: Supervisor, Process Optimization Management (POM)

Company: PAREXEL International

Telephone Number: 051-***-****

Cell Phone Number: 082-***-****

Declaration

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

K.R Senago

Contact this candidate