Customer Service Nursing Home
Resume:
Falisa Ann Onipede
**********@*****.***
Milwaukee, WI 53225
Purpose: Utilizing my Effective Leadership Skills to Create Positive Quality Outcomes
Certified: CPR, First Aide, Fire Safety, Crisis Prevention Management, QAPI, Medicare/Medicaid Reimbursement
Goal: Administrator of a skilled nursing facility in Wisconsin
Experience
Licensed Nursing Home Administrator
Atrium Post Acute Care of Plymouth Plymouth, WI 2015
Oversee a 60 Bed Skilled Nursing and Post Acute Care Center
Marketing
Labor/PPD Management
Crest Haven Care Center Creston, IA July 2014-January 2015
Effective Communication with Department Heads and Front Line Staff
Sets Goals, Benchmarks and Performance Expectations for each Department Head
Seeks out new Referral Sources to Increase Census
Created a Responsible, Profit-Centered 2015 Budget
Labor Control/ Staff by Census to reduce Costs
Promotes Positive Community Relationships and Coordinates Marketing Efforts
Uses QAPI to create and monitor Process Improvement Outcomes
Heads the Facility Staff Retention and QAPI Committees
Good Samaritan Society Illinois and Iowa 2012- 2014
Mentored through Implementation of EMR/PCC resulting in a fluid transition
Monitored Case Mix Index to maintain a rating at or above .99
Served as Manager of the Senior Living Community
2013 Survey 1 Citation (No G Tags)
Lead Facility to a 4 Star CMS overall rating per Nursing Home Compare data
Used QAPI Principles to create positive QM/QI results
Oversight of Marketing efforts kept Census above Budget Projections
Increased Profit Margins by Adding new Service Offerings (IV/Tube Feeding)
Championed Resident Rights/Choice/HIPPA Compliance
Maintained Staff Turnover below 15% across all departments
Monitored Expense and Customer Service Trends
LEAD BY WALKING AROUND
Conducted Performance Evaluations of Department Heads
Understands the Importance of Infection Control, Life Safety Code and Environmental Service Regulations and Policy
Performed Recruitment/Terminations/Disciplinary Actions
Completed AIT Program
Resident Care Technician
Wisconsin Department of Health Services Osh Kosh, WI 2012
Monitored location of patients to ensure their safety and safety of co-workers
Participated in Recreational and Therapeutic group sessions to aide in patient recovery process
Executed Charting on patient behaviors
Assisted Nurse Staff in Medication Administration
Greeted families during visits to the facility
Direct Care Professional
Innovative Services Green Bay, WI 2012
Worked all shifts in a Group Home Setting serving the Developmentally Disabled
Charted vitals in Care Plans and Administered Medications
Provided Transportation and ADL Assistance
Certifications &Education
Wisconsin Nursing Home Administrator License by Reciprocity 2014
Iowa Nursing Home Administrator License 2013
Ashford University 2012 Clinton, IA
BA Health Care Administration 3.6 GPA
Minor Organizational Management
Completed Specialized Long Term Care Courses
Northeast Wisconsin Technical College 2011 Green Bay, WI
Earned Nurse Aid Certificate American Red Cross
References & Associations
Shellie Sullivan Former Co Worker Creston, IA 515-***-**** Ben Prince 920-***-**** WI
Bridgette Scott Administrator Good Samaritan Society 214-***-****
WHCA
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