Customer Service Management

Laura R. Chavez

P.O. Box ******, El Paso, TX ****6 915-***-**** *************@*****.***

Summary of Qualifications

Skilled Human resources professional, possessing broad experience with staffing applications and compliance processes, committed to high work ethics to maximize capabilities through human capital. Seeking an HR Business Partner role with a reputable organization in which values customer service, employee recognition, development, and business integrity.

Bilingual English/Spanish with ability to translate.

SKILLS

HR Staffing Staff Recruitment & Retention Training & Development

Employment Law Employee Relations Performance Management

FMLA/ADA/EEO/WC Benefits Administration Organizational Development

Mediation & Advocacy HR Program/Management Certification Background Compliance

Drug Test Administrator Orientation & On-Boarding HR Policies & Procedures

EDUCATION/CERTIFICATIONS

Keller-DeVry University School of Management 09/2014-Present

Master’s Human Resource Management

University of Phoenix 04/2013

Bachelor’s in Business Management University of Phoenix 12/2003

Human Resources Management Certification

ACCOMPLISHMENTS

Top staffing coordinator to perform job shadow as training and development to relate peers on future job opportunities within ADP.

Attained highest numbers of candidates clear for employment keeping compliance in mind. ADP

Recognized for achieving Career Growth and Development in the 2012 ADP Red Carpet Event

Partnered with HR executives in winning the mardi gra booth decoration and volunteered in promoting job shadowing

through both facilities (Restler and Stanton).

Partnered with department head, other managers, and peers in the Grand Prix career development event to promote job shadowing for job opportunities within ADP

Attained highest recruitment record for OTR and non-drivers - SWLines

Attained 100% win rate on unemployment claims by providing proper training to leadership team on proper documentation and progressive discipline-SWLines

Professional Experience

ADP LLC –El Paso, TX 08/2010-Present

Corporate HR Share Practice Staffing Coordinator

Partner with recruiters and hiring managers while performing staffing duties nationwide in all aspects of hiring candidates

Administer pre-employment drug screen to future candidates and verifying drug test results

Conduct candidate background orders utilizing RM/SASS and maintain candidate confidentiality in adherence with the Fair Credit Reporting Act (FCRA), and in accordance with ADP policies and Federal Laws

Data collection and hand-off to human resource payroll resource center

Provide NY/CA Wage and Theft Prevention Act Labor Law forms as well as Advanced MD HIPPA forms to candidates and assure they’re received and attached to case to ensure legal compliance.

Delivered knowledge of Human Resource technology, polices, procedures, and State & Federal Laws to handle escalated issues by reviewing them to determine if case needs to be escalated to Corporate Legal in accordance with established policies and procedures.

El Paso Auto Industrial –El Paso, TX 12/2008-08/2010

Administrative Assistant-HR Clerk/ Part-Time

Assist owner with sourcing and screening warehouse /office candidates through full spectrum of application, background process, and drug test administration.

Performed all aspects of office duties to include maintenance of personnel files in strict confidentiality, file, organize, record keeping. etc.

Assist owner with processing weekly/bi-weekly payroll and ensure it’s calculated onto Excel sheet for check process.

Generated necessary company policies and maintain them in accordance with state and federal laws and regulations.

Southwest Freightlines –El Paso, TX 01/2007-04/2008

HR Assistant/OTR Driver Recruiter

Guided the startup and management of a full spectrum of HR operations, systems and programs. Worked with senior management to create and implement HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; and handle HR workplace issues.

Reconstructed recruitment process to a reduced time in finding right candidates and staff turnover reduction of 30%

Trained supervisors and managers on interpretation of company policies, problem resolution, compliance issues, and proper procedures in disciplinary actions

Collaborated with payroll department to ensure health benefits and 401k enrollments and terminations processed correct

Partnered with payroll department in maintaining time keeping records for 130 employees on Kronos System

Streamlined company’s first progressive discipline policy that improved employee retention by 50% within first three months

Administer health, life, and dental benefits for over 300 employees

Assist Opts. Mgr. with all aspects of owner operator program (recruitment, contracts, etc.)

Assisted the Risk Management Dept. put workers’ compensation program into full compliance. Implemented preferred providers list and trained managers and associates on procedures to follow in case of injury

Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.

Revised employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information

Accelerated more efficient the investigations of employee complaints to assist with counseling and recommend action on employee relations matters to minimize company’s legal liability

Oversee all responses to TWC, OAG, and EEOC regarding work related issues

West Texas Express-Driver Relations Coordinator 10/2005 – 05/2006

Medley Material Handling-Administrative/Service Dept. 07/2004-08/2005

Mesilla Valley Transportation- Adm. Assistant to VP of Operations 10/2002 -03/2004

MTA Truck Driving School – Adm. Assistant/Bookkeeper 12/1998 -03/2002

SOFTWARE COMPETENCIES

RM, Virtual Edge (SASS), QuickBooks, AS400, Kronos, Skybits, PeopleNet,E-time, Sales Force, Clarify,

Microsoft (Excel, Word, Power Point, Access, Publisher)

AFFILIATIONS

Society for Human Resource Management (SHRM)

HR Direct

Business and Legal Resources (BLR)

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