IT Associate Consultant

CURRICULUM VIATE

PRESENT ADDRESS: NAME: MOHAMMED YASEEN AVEES

MR MOHAMMED YASEEN AVEES E-MAIL: ***************@*****.***

NO 6 8 1ST CROSS PHONE: +91-895*******

3RD MAIN BISMILLAH NAGAR

BANNERGHATTA ROAD

BANGALORE – 560029

OBJECTIVE:

To pursue a professionally satisfying growth and challenging career. Seeking a quality environment where my knowledge can be shared and enriched for the growth of the organization and self.

Experience Summary:

Possessing 5 + years of vast experience in the field of Computer Hardware & Networking where Planning, Implementation, Administration and troubleshooting are involved with multiple platforms of OS viz., Microsoft Server 2003, Server 2008 Windows XP, Windows 7, Windows 8,and Windows 8.1.

Expertise:

Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personal Computer software and hardware, Internet and new computer technology.

Provides one-on-one end-user problem resolution over the phone for user approved Personal Computer (PC) software.

Delivers, tags, sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals.

Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, WLAN and local-area network access problems.

Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements

Able to work independently and within a team-spirited environment.

Attention to details with a desire to create high quality products.

Good knowledge and understanding of the network infrastructure and protocols such as TCP/IP, HTTP, etc.

Desktop (PCs, Laptops and Peripherals) hands-on experience for both hardware and software.

Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches.

Supports multi-message campaigns via e-mail, mail etc.

Technical Specifications:

CCNA: From Zoom Technology.

Exchange Server: - From Zoom Technology.

Hardware & Networking: From Zoom Technology.

Linux: From Zoom Technology.

MCITP: From Zoom Technology.

Professional Experience:

1.ITC Info tech, Bangalore (FEB 22nd 2013 Onwards)

1

Project: BP INFRA

Client

FRHI

Role

ASSOCIATE IT CONSULTANT

Organization

ITC InfoTech India LTD

Duration

FEB 22nd 2013 To Till Date.

Team Size : 55

Project: 1st and 2nd level IT support to FRHI Employees & Internet help support for Hotel guests

Environment

(with skill versions)

Tools for ticketing

HPSM, Microsoft Exchange, Active Directory, Blackberry, Iphone E-mail configuration, Opera, Iban and Superclick

Job Profile

Troubleshooting Server/workstation related issues remotely using RDP or OCS.

Provide first level support on software related issues to the users of FRHI hotels.

Resolving Internet connectivity issues for guests staying in FRHI Hotels.

To take ownership for the problems through HPSM ticketing tool.

To notify about problems to clients and escalate issues to appropriate groups.

Blackberry configuration & troubleshooting.

Monitoring applications, servers, databases & Network devices.

To acquire customer satisfaction by proper resolution.

Granting the Admin rights with prior approval.

Having the knowledge of AD, ADS, and DNS & DHCP.

User creation, Deletion & password reset.

Responsible for creating the distribution list, Shared Mailbox etc.

2. DELL International Services Bangalore (Jan 17th 2011 to Aug26th)

2

Project: Migration of OS

Client

DELL Internal Clients

Role

IT SUPPORT ENGINEER

Organization

DELL International Services

Duration

Jan 17th 2011 to Aug 26th 2011

Team Size : 25

Project: 1st and 2nd level IT support to DELL internal Employees

Environment

(with skill versions)

Tools for ticketing

Remedy, Opas, Microsoft Exchange, Active Directory, VPN, Migration of OS

Job Profile

Installation, maintenance, troubleshooting for Desktops, Laptops, Outlook, Networking Devices.

Administrating and troubleshooting 2008, 2003 server.

Managing user accounts and giving share & security level permissions.

Responsible for troubleshooting Microsoft windows issues.

Responsible for configuring & troubleshooting Microsoft outlook accounts.

Responsible for creating new Microsoft outlook account for new users.

Having knowledge on networking devices like Hubs, Switches etc.

Resolving internet issues like web sites related issues.

Installing and maintain Antivirus (McAfee), acrobat reader & designer, WinZip, etc.

Attending customer calls and solving queries.

User management and troubleshooting issue.

Working with management to find solutions for customer queries.

Resetting the passwords and providing passwords to users.

Troubleshooting Outlook issues and VPN errors.

Resolving issues by using Windows remote assistance

Giving local Admin Rights to user as the approvals.

Creating work logs as per received calls.

Work knowledge on Remedy ticketing tool.

Jamhoor & Company, Gulbarga (Jan 1st 2009 to July 15th 2011)

3

Project: SBI Bank

Client

State Bank of India (SBI)

Role

SYSTEM ADMINISTRATOR

Organization

Jamhoor & Company

Duration

July 1st 2009 t0 Jan 15th 2011

Team Size : 18

Project: Troubleshooting support to (SBI Users).

Environment

(with skill versions)

Tools for ticketing

End user support of Hardware, Software, Internet and Network issues by using OPAS web ticking tool.

Job Profile:

Installation, maintenance, troubleshooting for Desktops, Laptops, Outlook, Network issue.

Antivirus Installation, Microsoft office installation.

Managing System backup and restore

Troubleshooting like blue screen error, OS Re-installation

Troubleshooting cable issues like crimping.

Academic Qualification:

Graduation

1.

Institution

National Degree College of Science, Gulbarga

Specialization

B.SC Computer Science

Result / Percentage

59.55% Aggregate

Year of Passing

May 2010

Intermediate / PUC

2.

Institution

National Pre-University College, Gulbarga

Specialization

Vocational – Computer Tech

Result / Percentage

67.14%

Year of Passing

April 2007

SSLC

3.

Institution

National Degree College of Science, Gulbarga

Result / Percentage

49.76%

Year of Passing

March 2005

STRENGTHS:

Keen Listening and fast learning

Self – belief & Motivator

Confident & Optimistic

Good Communication skill

Personal details:

Name as in Passport: Mohammed Yaseen Avees

Permanent Address:

M.A Rauf

MD, Moinuddin Driver KSRTC

H/N 5-408-44-C-21

Peerbangali Colony, GULBARGA-585-101

KARNATAKA, INDIA.

Father’s Name : Mohammed Abdul Rauf

Date of Birth : 01-08-1987

Sex : Male

Religion : Muslim

Nationality : Indian

Languages Known : English, Hindi and Urdu

Passport Number : J5679720

Date of issue : 17/02/2011

Date of expiry : 16/02/2021

Marital Status : Single

Declaration:

I hereby declare that all the information provided above is true to the best of my knowledge, and

I apply with full confidence for your relevant post to serve your organization to the best of my level.

Yours Sincerely

Place: Bangalore (Mohammed Yaseen Avees)

Contact this candidate