Graphic Designer
Resume:
Tiffany C. Brown
Duluth, GA 30096
****************@*****.***
OBJECTIVE: To secure a position where my knowledge and skills will be valued in a growing organization.
QUALIFICATIONS Excellent communication-interpersonal skills sufficient to exchange
or convey information and receive work direction; excellent analytical/problem solving skills, multi-tasks, great time management skills, project management, self-starter, organized, detail oriented, writing reports, letters; domestic/international travel arrangements; B2B experience; proficient in print media design, logos, brochures, corporate stationary, invitations; creating web content for websites, video post production, digital photography/event photography, image editing and photo retouching/restoration; managing schedules and calendars for senior management staff; proficient in using Microsoft Office Suite (Word, Excel, Outlook, Access and PowerPoint) 2010; MS Calendar management for senior executives/directors; general database knowledge/management; logistics; DL Term, GoTo Meeting, Lotus Notes, Sales Force, Adobe Photoshop/Illustrator/InDesign/Acrobat CC, Kodak DP2, video/audio editing in Final Cut Pro.
EDUCATION People TV, Atlanta, Georgia
Basic Final Cut Pro
Art Institute of Atlanta, Atlanta, Georgia
B.A. Graphic Design
Atlanta Area Technical Institute, Atlanta, Georgia
Visual Communications
Certificate
GALE Courses (Online Coursework)
Adobe InDesign CS6
Adobe Illustrator CS6
Adobe Generation Professional/Education Exchange
Member
Contributor
Author
Enthusiast
Digital Creativity
Digital Imaging
EMPLOYMENT 2015 – Present Graphic Designer/Customer Service Rep, Classic Impressions
Effectively handles large amount of incoming calls.
Identifies and assesses customers’ needs to achieve satisfaction.
Builds sustainable relationships of trust through open and interactive communication.
Handles complaints, provides appropriate solutions and alternatives within the time limits and follows up to ensure resolution.
Keeps records of customer interactions, processes customer payments and creates new accounts for new customers.
Assists with customer order entries.
Assists with creating graphic layouts for products and items as needed.
Assists with shipping and handling products and items to ensure orders are shipped out in a timely manner.
Manages the shipping manifest for orders; assists with logistics.
2013 – 2015 Dir. of Marketing Ads & Designs/Graphic Design, Choices To You Food Delivery Service
Office Manager oversaw marketing deadlines.
Developed and implemented online marketing promotions and campaigns.
Produced all marketing design strategies from conception to completion.
Created graphics for logos, flyers and web/social media content for websites and social media sites, file management on a weekly basis.
Responsible for editing of text and page layout.
In charge of all banner ads and print collateral material for local newspapers/magazines.
Oversaw and handled all social media management for advertising.
Effective communication with company stakeholders and vendors for assigned projects.
Created and designed menu guides for distribution to local residential and business areas of Gwinnett and Fulton County.
2014 – 2015 Social Media Manager/Online Community Manager,
Choices To You
Responsible for setting up social media accounts and managing daily activity.
Responsible for daily posts/tweets to all applicable social media outlets.
Responsible for cultivating new communities on the company’s behalf using Facebook, Twitter, YouTube and other social media outlets.
Created content for posting on all social media sites.
Acted as a frontline brand manager by interacting with customers in real time.
Acted as the liaison across the internet participating in minute-by-minute online conversations by answering questions, offering solutions and mediating conversations.
2012 – 2014 Work from Home Customer Care Agent, West At Home
Provided excellent customer service by taking inbound calls from customers with inquiries about different products and services; processed payments. Clients were “R” Us brand, HSN, Proflowers and GE.
2011 – 2011 Digital Image Editor, TSS Photography
Retouched photos, logos and images.
2010 – 2011 Survey Data Technician Interviewer/Data & Research Analyst, L3 Stratis Communications, Division: Bureau of Labor Statistics
Solicited businesses to participate in voluntary Department of Labor surveys.
Worked with a Computer Assisted Telephone Interviewer (CATI) software application running under the Microsoft (MS) Windows XP operating system to manage and document the communications with companies that occur via phone and fax.
After signing up a company to participate in the survey, I communicated with the company on a monthly basis to acquire the employment information.
Collected and checked employment data for fluctuations from past reports; significant fluctuations in data are discussed with the company in order to determine if an error was made in acquiring or transcribing the information;
Spent a significant amount of time each month on the telephone working with 300 or more companies.
2007 - 2009 Account Services Manager, ASCAP
Acted as liaison between music users and copyright owners.
Made calls to various businesses that plays music to ensure compliance with the terms of the agreements and to meet revenue projections.
Managed accounts in different regions of the United States via databases and determined which accounts to call on by reviewing past payment history and delinquency status.
Made calls on delinquent accounts to collect fees and outstanding reports, as well as reporting and discussing the impact of weekly performance.
Project Management for special projects.
Email management.
Internet research was done on case by case scenario.
Served as primary point of contact for assigned classes.
Provided internal/external reports and analysis.
Assisted in training new hires for the team.
Debited accounts, prepared invoices to be mailed out to customers.
Created memos and correspondences, general clerical responsibilities.
2004 – 2007 Licensing Administrator, ASCAP
Responsible for processing newly purchased ASCAP licensees.
Provided support to 2-3 teams of ASCAP Area Licensing Managers.
Together with administrator team members, we were responsible for meeting or exceeding our goals.
Processed payments on accounts.
Trained new administrators,
Managed accounts for assigned regions.
Worked from various databases to execute license agreements.
Data entry.
Email management.
General clerical duties and responsibilities.
2005 – 2007 Creative Director/Office Manager, Bloom Etc.
Provided creative services to clients that requested services such as creating web content for websites.
Event photography.
Custom gifting, event design, custom invitations.
Image editing.
Creative direction for start-up businesses as well as existing businesses.
Serviced clients in various industries ranging from wedding, radio/television, music and sports.
Responsibilities also included coordinating travel accommodations and making car and hotel reservations for company executives.
2003 – 2005 Reservation Sales/Customer Service Representative, Delta Airlines, Atlanta, GA
Handled all facets of work associated with handling incoming passenger calls with the purpose of booking reservations.
Answered questions regarding schedules and fares, sells air space, and records transactions by reserving the desired space on the computer agent set.
Served the customer in an efficient, courteous and accurate manner.
Job duties sometimes required outbound service recovery calls.
Practiced safety conscious behaviors in all operational processes and procedures.
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