Desktop Support

Katy, TX. ***** Cell : 713-***-**** Email : ********@*****.***

Ryan Lee

Certified IT Professional with several years of customer service experience. I have experience troubleshooting many Point of Sale devices as well as back office equipment including laser printers, switches, storage arrays, thin clients, and other workstations.

Summary

Hands-on experience in assembling PCs and peripherals.

Understand all aspects of installing Windows operating systems

Extensive knowledge of Android and iOS operating systems

Ability to troubleshoot many issues such as hardware failure, network issues, and malware removal.

Experienced with Point of Sale equipment troubleshooting

Desk side IT Support

Education

4/14 – 11/29/2014

My Computer Career

Certified

CompTIA A+

CompTIA Network +

Dell Desktop, Notebook, Printer and Storage Certifications

27 Lexmark Printer Certifications

HP Commercial Desktops, Workstations, Notebooks Service Qualification 2015

08/07 – 12/12 University of Houston – Victoria

Bachelor of Business Administration with a focus in General Business.

2012 BBA Conference Winner

Experience

7/14 – 7/15

CompuCom

Katy, TX

Field Service Technician

Troubleshooting Point of Sale devices such as IBM registers, receipt printers, and Ingenico Pin-Pads

Troubleshooting back office hardware issues including Storage Arrays, Switches, Routers, Access Points, Controllers and Servers.

Worked in office setting deploying new computers and performing data backup and restores

Resolved issues with several models of Lexmark Printers including but not limited to T65X, T64X, X65X, X64X, and MS81X.

10/13 – 7/14

Best Buy

Katy, TX

Mobile Sales Consultant

Activated mobile phones and tablets.

Troubleshooting issues with customer accounts and devices.

Provided knowledgeable customer service in regards to computers, tablets, and mobile phones.

Contact this candidate