Hotel Supervisor

Ernest D. Cruz

+63-925*-****** / (*) *** **** ************@*****.*** 42 years old Tondo, Manila, National Capital Region

Experience : 15 years

Education : Polytechnic University of the Philippines

Business Management

Nationality : Filipino

Birth date : December 10, 1972

OBJECTIVE : To be part of the team and to impart my knowledge and skills to the success of the

company thru my work experiences in different hotels and in passenger cruise ship worldwide which I have acquired as my specialization in my career as an hotelier as well customer service associate.

Also, on my end is to acquire the skills from the company which is needed for me to become successful in my career.

Work Experienced

June 2014- Present Hotel Supervisor

Hotel 99

Basic Function:

Responsible for assisting and acts in the absence of Hotel Manager to assure the effective and efficient delivery of hotel products and services in accordance with guest expectations and established standard and procedure In order to attained the optimum sales profitability target of his assigned branch. Oversee day to day shift operation from all department, F & B, Housekeeping and Front Office, see to it that Policies and Procedure is carry out according to prescribe standard. It also oversees the day to day operation of the hotel in all departments (F&B, Housekeeping and Front Office) on his assign shift. Prepare schedule of the staff of assigned Dept..

Jan 20112 – June 2014 Housekeeping Supervisor / Admin

(2 year 5 month) C - Dev. & Bldg. Admin. Inc.

Basic Function:

Responsible in ensuring the cleanliness of the projects / sites committed to our client’s expectations. Making and planning of the special project. Manage the contracts of all staff and their requirements to keep updated. Conduct inspection / ocular of the entire areas and do evaluation submitted to clients. Ensure the regular maintenance of the cleaning machines / equipment. Keep communication with the Clients. Conduct gen. monthly meeting for staff. Conduct interview / exam / orientation to newly hired staff. Decision making. Forecasting. Preparing schedule of the Staff.

May 2002 – April 2010 Cook / Steward

(8 years 11 months) Teekay Shipping Philippines Inc.

Basic Function:

Responsible in cleaning the Captain’s cabin and Officer’s cabin. Responsible in table setting, food serving and clearing. Responsible in maintaining cleanliness orderliness and in good sanitary condition of dining room.

Preparation, back-up and cooking and baking.

May 1998 – May 2001 Cabin Steward

(3 years) North Sea Marine Services (Passenger / Luxury Cruise ship)

Mabini St. Ermita, Malate, Manila

Basic Function:

Responsible in maintaining cleanliness, orderliness and in good sanitary condition of Passenger’s cabin.

Maintaining the cleanliness, orderliness and in good sanitary condition of pantry, alleyway, locker and lift.

Ready to perform extra duty assigned by Superior.

Jan 1997 – May 1998 Housekeeping Supervisor

(1 year 4 months) AIM-ACCEED Conference Hotel

Benavidez cor. Treseira St. Legazpi Vill., Makati City

Basic Function:

Supervise and monitor room attendant in their daily routine task to ensure cleanliness, orderly, and in good sanitary condition of the guest rooms. Assign side duties, special project, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action. Controlling housekeeping supplies and equipment, take periodic inventories, conduct orientation and train newly hired HK employees. Report to Asst. Housekeeper / Exec. Housekeeper.

Nov. 1995 – June 1996 Officer Steward

(7 months / 1-contract) Magsaysay Lines Inc. Princess Cruises (Passenger / Luxury Cruise ship)

T.M. Kalaw, Ermita, Manila

Basic Function:

Responsible in maintaining cleanliness, orderliness and in good sanitary condition of Passenger’s cabin.

Maintaining the cleanliness, orderliness and in good sanitary condition of pantry, alleyway, locker and lift.

Ready to perform extra duty assigned by Superior.

April 1994 – May 1995 Room Attendant

(1 year & 1 month) The Bay view Park Hotel, Roxas Blvd. Manila

Basic Function

Responsible in maintaining cleanliness, orderliness and in good sanitary condition of guest rooms.

Maintaining the cleanliness, orderliness and in good sanitary condition of pantry, hallway, locker and lift.

Ready to perform extra duty assigned by Superior.

Dec.1992 - April 1994 Waiter

(2 years& 4 month) The Manila Hotel, Rizal Park, Manila

Basic Function:

Responsible for table setting, food serving, table clearing. Most especially to give satisfaction to the guest.

Character References:

1.Mark Anthony Caballes – HR Manager CDBA Inc. – 091********

2.Angel V. Francisco – Hotel Supervisor @ Hotel 99 - 090********

3.Arthur Arguelles – Chef @ Shangri-La Makati -

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