Supervisor, Assistant

Qualification Summary

*+ years of supervisory and management experience in large corporation, overseeing staff of 100

Managed data, communications and press in two non-profit development offices

Excels in the management of people, projects, data/information and events.

Accomplished administrative professional; experienced in dealing with Human Resources issues

Experience working in a fast paced environment, demanding strong organizational and interpersonal skills

Skilled and thorough in analyzing problem situations and finding creative solutions

Areas of Expertise

Human Resources:

Experience in hiring, developing, evaluating, motivating and coaching employees

Managed 15-100 employees

Managed volunteers in a not-for-profit setting

Created and maintained a cohesive and productive work environment, ensuring efficiency in staff

Administrative:

Extensive experience coordinating and overseeing presentations, meetings, special events and projects

Managed database of information, contacts and correspondence

Served as an effective gatekeeper; prepare well-researched and accurate documents; manage busy calendars; and efficiently handle daily office tasks

Confident and poised in interactions with individuals at all levels. Trustworthy, ethical and discreet, committed to the highest level of professionalism

Proficient user of MS Office (Word, Excel, PowerPoint, Publisher, Outlook)

Professional Experience

THE COUNCL ON AGING OF MARTIN COUNTY at the KANE CENTER, Stuart, Florida, 2013-2015

Development Assistant, July 2013 – August 2015

Managed the 11,000+ record financial database for the development department, tracking all contribution data, managing all donor correspondence, coordinating solicitations.

Processed upwards of 50 data records and associated correspondence daily.

Created mail merged documents for acknowledgments and solicitations.

Responsible for the accurate and timely acknowledgment of all office correspondence for a department generating more than $750,000 in revenue annually.

LIBERTY MEDICAL, Port St Lucie, Florida, 2002 – 2012. Held multiple positions with increasing responsibility over the 10 years of employment.

Supervisor, October 2010 - December 2012

Responsible for the start up, development and daily running of a new, outbound call center for DNA testing.

Hired and directly supervised the team of 20 representatives.

Program exceeded goal every month.

Planned and implemented a monthly calendar of events for staff management and motivation.

Manager, May 2006-October 2010

Responsible for the daily running and management of the pharmacy sales outbound call center.

Ensured that calls were answered by staff within agreed time scales and in an appropriate manner.

Monitored random calls to improve quality, minimize errors and track operative performance.

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Directly supervised a team of five supervisors and 90 representatives.

Recorded statistics, user rates and the performance levels of the call center and prepared reports.

Organized the staff to meet the demands of the business; improved performance by raising efficiency and increasing productivity.

Planned and implemented a monthly calendar of events that motivated staff.

Contract Administrator, December 2004 - May 2006

Managed 20 health plan contracts and 10 health care consultants.

Negotiated all new provider agreements and implemented, once acquired.

Manager, January 2004-December 2004

Managed a traveling staff of Pedorthist for Liberty Therapeutic Shoes who completed 75% of the shoe fittings for the company.

Planned and coordinated all travel and expenses occurred by the Pedorthists.

Completed payroll, incentives and staff evaluations.

Executive Assistant, July 2002 – January 2004

Provided executive level support to the Vice President of New Business Development.

Managed all calendar scheduling, planned events and travel.

Prepared Excel spreadsheets and PowerPoint presentations.

Coordinated all business activities including appointments, meetings, and conferences.

VISITING NURSE ASSOCIATION OF SOUTHEASTERN MASSACHUSETT, Fall River, Massachusetts, 1992 – 2002. Held multiple positions with increasing responsibility over the 10 years of employment

Education Coordinator, February 1999 –April 2002

Planned, coordinated and implemented all training programs for the clinical, paraprofessional and non-direct care.

Responsible for function planning as it related to National Observances, monthly educational forums, employee and consumer relations. Developed themes, established and managed budgets, pre- and post- event planning, as well as all promotions of the events.

Administrative Assistant, November 1997 –February 1999

Reported to the Vice President of Community Affairs and the Director of Nursing/Professional Development. Supported the public relations, marketing, fund raising and professional development activities of one of the largest Visiting Nurse Association’s in Massachusetts.

Designed and produced a monthly newsletter along with educational materials, brochures, programs banners and invitations.

Coordinated internal and external special events such as fund raisers, recognition dinners, health and vendor fairs, flu clinics and seminars. Also coordinated all the press and media relations for these events.

Home Health Care Schedule Coordinator, May 1992 –November 1997

Coordinated home health care services for approximately 150 patients.

Managed 35 Home Health aides.

EDUCATION

Bachelor of Science in Health & Social Services, 1998, Roger Williams University, Portsmouth, Rhode Island

Associate in Science, 1989, Johnson & Wales University, Providence, Rhode Island

References Available Upon Request

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