Customer Service Sales, Management, Manufacturing, Inventory, Training
Resume:
Aaron A. Powell
**** ******* **. • Poplar Bluff, MO 63901• (573) 609 - 4026 • ************@*******.***
PERSONAL PROFILE
An intrapreneurial, practical, and, creative process improver and problem solver, with proven leadership and team building skills. Documented reputation for achieving results with integrity and sensitivity for others.
STRENGTHS
Eighteen successful years in leadership roles in two different leading organizations in different states.
Reputation for turning around failing processes and molding tough teams successfully that span all adult age groups.
Growth oriented self-starting professional through research and collaboration.
PROFESSIONAL EXPERIENCE
Shift Manager Godfather’s Pizza, Poplar Bluff February 2015 – present
Lead crew members in all aspects of customer service through behavior modeling and communication. Contribute to the improvement of the restaurant through researched ideas and oversight of shift processes. Improve the dining experience through consistent modeling of direct interaction and service with dine in customers. Increase sales by previous method as well as through over the education of call in customers.
Aflac Agent in Training American Family Life Assurance Co. June 2014 – February 2015
Coordinator of Student Housing Three Rivers College June 2012 – May 2014
Prepared and monitored the department budget. Managed all aspects of on-campus student housing including enforcement of all college regulations, systematic health and safety inspections, and, proposed and implemented preventive maintenance. Coordinated orientations for all residents including beginning of the school year celebrations that involved the college executive leadership team. Researched, developed, and lead training for the housing department and support staff. Collaborated with Co-coordinator, Athletics and Campus Safety to conduct monthly fire drills and nightly monitoring of residential housing in order to eliminate criminal activity.
Problem Solving, Process Improvement, and Leadership
Successfully analyzed housing office documentation and interviewed returning employees to facilitate continuous improvement in the check in/out process culminating in the best ever for either events.
Successfully lead all building restoration projects in summer of 2012 and 2013, and, laid the ground work for the maintenance department to repeat this process for the summer of 2014.
Reorganized the use of Resident Assistants, using research, for better service to the residents and collaboration with Campus Safety to minimize potential burn out.
Changed orientation process to ensure 100% accountability and maximum engagement resulting in the process being considered the best ever. Laid the ground work for greater improvement in fall 2014.
Teamed with Campus Safety to reduce criminal activity in housing from 14 incidents in 2011 for 184 residents to 4 incidents in 2012. Maintained those numbers with no serious incidents.
Personal Trainer Ozark Fitness and Therapy Center, February 2012 – July 2012
Successfully designed, educated, executed, and maintained exercise programs with contracted clients to meet their individual health goals.
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Aaron A. Powell
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Product Availability Supervisor Pepsi Beverages Company May 1991 – September 2011
Actionable knowledge in all areas of warehouse and transport physical operations, across all shifts. Planned and supervised route, bulk, and transport loading operations to ensure daily load and delivery deadlines were met using minimum overtime. Tracked and reported Bulk and Transport Driver’s work hours and violations. Improved processes through daily team, and problem solving meetings utilizing techniques to engage performers in discussions. Maintained direct contact with Bulk Delivery customers to complete sales and resolve problems with delivery. Expert in selling hand-held and Voice Pick software.
Problem Solving, Process Improvement, and Leadership
Analyzed the use of the Voice Pick process in place, adjusting it so significant space was saved, and, became an expert in setting controls for the most efficient productivity.
Received Top Producer Recognition Award and bonus in 2007.
Achieved the highest rate of transport trailers loaded per man hour during 2006.
Achieved a “Consistently Exceeded Expectations” rating for review period 2005.
Leader in achieving a 0.18% Out of Stock and 93.7% Perfect Truck for the year 2005 on 3,800,000 cases delivered against a plan of <0.5% Out of Stock and >80% Perfect Truck.
Contributed immediate savings in Bulk Load Dispatching by converting the logistics of the seven Bulk Routes for delivery and implementing more efficient routes that met the sales team’s needs.
Trained and managed several dispatchers before taking it over completely eliminating the cost from the department while managing a team of seven Bulk Drivers, six Bulk Loaders, and three Transport Loaders (a savings of $50,000 plus).
Achieved a “Consistently Exceeded Expectations” rating for review period 2000, leading the transport loading team to a 16% improvement.
Inventory Control
Inventoried all products and some raw materials using hand-held computers.
Oversaw some key cost indices for warehouse and production.
Eliminated out-of-stocks in new order products and paid invoices on a timely basis.
Go to person to facilitate loading of route and bulk trailers in the warehouse on extremely large and important load outs.
EDUCATION
B.S. in Applied Management Grand Canyon University December 2011
Cumulative GPA: 3.89
CERTIFICATIONS
Insurance License State of Missouri September 2014
Personal Trainer (Expert Level) ExpertRating.com January 2012
Health Club Management ExpertRating.com April 2012
ADDITIONAL SKILLS
Selling, Team Building, Customer Service, Microsoft 2010 Office, Microsoft Project Professional, Forklift Operation, Tractor-trailer Moving
Professional References
Jason Rose
Principal, Naylor R-2 School
Associate Pastor, New Covenant Fellowship
3396 Kanell Blvd.
Poplar Bluff, MO
*********@**********.***
Larry Allen
Director, ACHIEVE Program
Three Rivers College
2080 Three Rivers Blvd.
Poplar Bluff, MO 63901
******@****.***
Casey Julian
Assistant Housing Director
Three Rivers College
2080 Three Rivers Blvd.
Poplar Bluff, MO 63901
*******@****.***
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