Customer Service Manager

OBJECTIVE

To secure a position where I can contribute my work ethic, dedication, technical and customer service skills to benefit an organization.

EXPERIENCE

Rao Custom Homes - Liverpool, NY July 2007- December 2008

Assisted in framing and masonry work

Reported to Project Manager in order to build better understand of business and provide more thorough support to each project

Provided detailed preparation and close out at each job site RENT A NERD - Liverpool, NY (Part-Time) August 2008 - October 2009

Inside and outside support tech.

Took technical assistance calls from initial request through completion up to level 2 calls.

Assist clients with computer clean up, updates, reimaging, software installation and management of antivirus programs

Support management with wide-ranging tasks to provide better customer service and better functionality of company as a whole.

Participated in training to ensure up-to-date knowledge of various programs and support systems.

Acted as office manager during manager’s absence. Organized office and dispatched support and coordinated company resources.

Department of Public Works Manlius, NY March 2009 - October 2009

Trash Pickup.

Parks Maintenance.

Road Repair.

Maintained fish habitat and swan pond. .

Wegman’s - Liverpool, NY October 2009 - July 2010

Stock clerk and inventory manager for my areas.

Responsible for maintaining stock and reporting inventory for my area of the store.

Supported other departments when needed.

RENT A NERD – Houston,TX (Part-Time/Full-Time) July 2010 - December 2013

Inside Support Technician and Resource Coordinator.

Continuation from previous position however; business moved to an in-home business that relocated to Houston Texas.

Work was seasonally full-time (January through August / September).

Business was eventually sold and became a part-time job during the transition process. Action Fulfillment - Houston, TX (Part-Time) December 2011 – August 2012

Worked part-time to full-time depending on need.

Package and mail company bulk mailings.

Daily data entry to provide prompt customer service.

Monitor cash flow of orders to ensure accurate accounting records.

Filing and general office tasks for smooth flow of operations.

Assisting Operations Manager with incoming calls and customer requests as needed.

Left employment to move to San Antonio Area.

A N D R E W R A O

ADDRE S S : 2 3 2 8 NAOM I S T R EE T HOUS TON, TX, 7 7 0 5 4 PHONE : ( 3 1 5 ) 4 0 9 - 5588 • E -MA I L : ANDYRAO3 4@GMA I L . COM JB Hunt/ Whirlpool- Canyon Lake, TX October 2012 – January 2013

Delivered appliances to large corporations, single family homes and apartment buildings.

Assisted with installation of appliances.

Airline Seafood – Houston, TX October 2013 – April 2015

Delivered Fresh Seafood to Restaurants in the Greater Houston area. o Instituted a method of routing orders making deliveries more efficient. o Significantly increased the number of deliveries per trip. o Considered by staff as the most effective driver.

Assisted with computers and billing.

Assisted with customer payments.

Assisted wherever needed in the shop:

o Customer service.

o Loading Trucks / Vans.

o Cleaning and Scaling Fish.

o Travel to Galveston to unload boats.

Left employment after moving to Galveston area as it was too difficult to commute. o Have since moved back to Houston.

EDUCATION

High School Diploma, Liverpool High School - Liverpool, NY June 2007

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