Customer Service Representative

ANGELA DIPIETRANTONIO *** Hollywood Ave. Bronx, New York 10465

PROFILE:

718-***-**** (Home) 917-***-**** (Cell) *******@***.***

Dependable customer service professional with strong administrative skills, results orientated. Works well independently as well as part of a team.

EXPERIENCE:

VOLUNTEER POSITIONS, MS Society, New York, NY Jan. 2009-Mar. 2013 Contacted MS supporters regarding event details. Assisted with MS Walk and MS Climb by entering participant information in the database. The Leukemia & Lymphoma Society,New York,NY Entry of client information in the Leukemia & Lymphoma Society database. St. Frances De Chantal, Bronx, NY Played and stayed with Kindergarden grade kids. New Alternatives For Children, New York, NY Assist with Administrative tasks. Stayed and helped with children

NATIONAL CORPORATE RESEARCH, LTD, New York, NY Client Service Representative/A/R Collections, Contacted customers by email regarding overdue accounts and requested payment. Responded to inquiries from customers regarding their account. Negotiated with clients regarding delinquent accounts resulting in account resolution. Assisted with the month-end A/R closing by generating account statements and mailing them to the clients and other tasks deemed as necessary.

TEMPORARY POSITIONS, June 2001-July 2004 Performed assignments for Informa Investment Solutions, The Charles H. Greenthal Group, The Bank Of New York and Liro Group Worked in the capacity of client service representative, customer service, and administrative assistant.

INFOEDGE, Stamford, CT Operations/Customer Service Manager, Apr. 1997-May 2001 Managed company database by updating and entering customer contact information. Entered all customer orders into MAS90 accounting system. Ensured all orders fulfilled in a timely and efficient manner. Supervised accounts receivable and successfully collected on overdue accounts.

ATRE ASSOCIATES & ATRE GROUP, INC., Port Chester, NY Network/General Administrative, Mar. 1995-Apr. 1997 Forwarded electronic messaging using Microsoft Exchange Server and Downloaded Internet and CompuServe mail. Updated clients’ records in company database. Revised manuscripts on Microsoft Word and converted into HTML. Reviewed drafts of manuscripts, made recommendation, edited final copy for printing and

Oct. 2004-Nov.2008

proofread final draft.

EDUCA TION: WBI, White Plains, NY Certificate Program, Introduction of Microcomputers, August 2003 IONA COLLEGE, New Rochelle, NY Bachelor of Business Administration, August 1995

COMPUTER SKILLS: Operating Systems: Microsoft Windows 2000, 98, 95, MacBook Software: MAS90, Goldmine, ACT, Word, WordPerfect, Excel, Netscape Navigator, Internet Explorer, Microsoft Exchange Server 4.0, Microsoft Outlook 2000

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