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Help Desk Technician

Location:
Lakeland, FL
Posted:
September 09, 2015

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Resume:

KELLY HOOD

Electronic Credential

July **, ****

Employers, to verify this Credential, please call 1-877-***-**** and choose prompt 1. For more information, please visit www.floridareadytowork.com. Gold Florida Ready to Work Credential

Florida Ready to Work is based on validated career readiness assessments that provide a direct comparison of the skills an individual possesses with the skills needed to perform a job. The holder of this credential has a Gold Credential which indicates the achievement of career readiness skills at a level required by 90% of all jobs in today’s job market. The holder of this credential has mastered all the related skills leading up to and including:

Applied Mathematics Locating Information Reading for Information Skills for Level 6 Skills for Level 5 Skills for Level 7

Sort through distracting information

Summarize information from one or

more detailed graphics

Identify trends shown in one or more

detailed or complicated graphics

Compare information and trends

from one or more complicated

graphics

Figure out the definitions of difficult,

uncommon words based on how they

are used

Figure out the meaning of jargon or

technical terms based on how they

are used

Figure out the general principles

behind the policies and apply them to

situations that are quite different from

any described in the materials

Use fractions, negative numbers,

ratios, percentages, or mixed

numbers

Rearrange a formula before solving a

problem

Use two formulas to change from

one unit in one system of

measurement to a unit in another

system measurement

Find mistakes in items that belong at

Levels 3, 4, and 5

Find the best deal and use the result

for another calculation

Find areas of basic shapes when it

may be necessary to rearrange the

formula, convert units of

measurement in the calculations, or

use the result in further calculations

Find the volume of rectangular solids

Calculate multiple rates

Kelly Hood

4912 Pocahontas Lane

Lakeland FL, 33810

763-***-****

acrl5h@r.postjobfree.com

WORK EXPERIENCE

Warehouse Associate, May 2015 – Present

ADVANCE AUTO DISTRIBUTION CENTER, LAKELAND, FLORIDA x Unload inbound trailers and stage product in appropriate areas x Completed inbound paperwork

x Put away product to correct location with the use of WMS x Verified inbound counts

x Verified correct item and quantity in location slots x Use of RF scanners to complete slot tasks

x Licensed on the Order Picker, Reach Truck, Stand-Up RC, and Stand-Up RC with slip attachment

Warehouse Associate, November 2007 – June 2014

US FOODS CULINARY EQUIPMENT AND SUPPLY, PLYMOUTH, MINNNESOTA x Use of computer System to complete assigned tasks x Assemble customer orders; both small individual and large division x Use of RF scanners to fill customer orders

x Assemble large division orders

x Assign orders for carrier pick-up

x Ensure order accuracy

x Put away stock

x Verify location counts

x Drive power equipment; sit down lift, stock picker, reach truck x Observe safety rules

Warehouse Associate, September 2000 – August 2007

TARGET COPORATION, FRIDLEY, MINNESOTA

Kelly Hood

x Received inbound stock

x Loaded outbound trucks

x Put away stock into reserve

x Pick stock from reserve

x Drive power equipment; stand up lift, with clamp and slip attachments, double pallet rider, reach truck

x Use computer to reconcile receipts

x Use RF mobile technology

DOMINO'S PIZZA, MINNEAPOLIS,

General Manager, Jan 1993 – Sep 1999

x Oversaw the day to day operation of restaurant unit x Analyzed operations to find areas for improvement x Interviewed, hired, trained, scheduled, and reprimanded employees x Ordered supplies for the unit through sales projection program x Managed food and labor costs to maximize profitability x Oversaw quality control

x Assigned drivers deliveries

x Made and delivered deposits

x Forecasted labor needs

x Initiated sales building

x Achieved positive sales growth and positive cost controls EDUCATION

RASMUSSEN COLLEGE, BROOKLYN PARK, MN

Information Systems Management AAS Degree - Web Programming January 2008 - December 2009

x Graduated December 2009

x Cumulative Grade Point Average: 3.84

x Dean's list - seven occasions

x Honor's list - one occasion

x Studied; intro to Web Design Software, intro to HTML, Fund of Programming, Multimedia Technologies, Database Design and SQL, intro to Vis Basic 2005, JavaScript, Java I, PHP/MYSQL, PERL/CGI, and Visual Basic 2005 Advanced Kelly Hood

UNIVERSITY MINNESOTA - DULUTH, DULUTH, MN

September 1985 – April 1989

x Focus of the program was to practice intellectual inquiry. As a student of communication, the courses selected focused the students to learn to describe, explain, analyze, interpret, and criticize communication. ADDITIONAL SKILLS

x Received a Florida Ready to Work, Gold Credential, for having demonstrated career readiness in Applied Mathematics, Locating Information and Reading for Information. Dated July 15, 2014

x Proficient with Microsoft computer applications Windows Vista, Windows 7 x Personally familiar with Microsoft Office Suite package; Word, Excel, Access, and Power Point

x Familiar with the following Adobe software; Acrobat Pro xi, Adobe Dreamweaver, Adobe Photoshop, and Adobe Fireworks

x Personal experience with networking equipment; modem, router, media server software

x Personal experience with installing CD/DVD ROMS, Sound cards, Video cards, HDD, formatting, partitioning, and cloning HDD’s



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