Customer Service Administrative Assistant

Mike Friedman

**** * **** ****** ● Brooklyn, NY *1234 ● ***************@*****.*** ● 646-***-****

Summary of Qualifications:

Critical thinker. Uses these skills to conceptualize, analyze and integrate information.

Imaginative, creative and resourceful. Leverages these skills in the development of projects with significant strategic value to the organization.

Highly attentive to detail, Self-motivated, Ability to multi task.

Demonstrates positive attitude, strong work ethic, loyalty, and dedication.

Energetic, serious, organized & detail oriented.

Quick grasp of new concepts & responsibilities.

Proficient in MS Office. Working knowledge of QuickBooks, Netsuite.

Excellent communication skills

Work Experience:

Medical Supply Depot. Com, Brooklyn, NY September 2008 – Present

Operational Manager

Operational management of the company. Oversight and administration

Negotiate special pricing with vendors

Manage Customer Service and Support, including but not limited to assisting customers in choosing the best and cost effective products for their needs

Prepare Quarterly payroll reports for the outside accountant

Perform monthly bank reconciliations for all bank accounts and credit cards

Manage Credit verifications: Responsible for verifying credit references for all new clients

Manage Collections: Keep open invoice to less than ninety days.

Manage Order Fulfillment and Returns: Make sure customers receive orders in a timely fashion and apply credits for returns

Borger & Borger, Brooklyn, NY January 2008 - April 2008

Staff Associate

Assisted in the preparation of both corporate and individuals tax returns.

Auto Mall Rentals, Brooklyn, NY February 2007 – Sept. 2007

Bookkeeper/Administrative Assistant

Maintained the corporate books

Maintained Customer Service and resolved customer issues with high efficiency.

Responsibilities included the maintenance and supervision of a 50 car fleet.

Education:

Kingsborough Community College September 2014 – Present

BS in Accounting, Expected Graduation May 2017

GPA: 3.0

Cope Institution, Bachelor of Science candidate July 2006 - January 2008

Major: Accounting

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