Engineer Network
Resume:
Gregory F. Garza
Dallas, Tx *5254
*************@*******.***
SUMMARY
A creative resourceful team player with over 20 years of experience in: technical architecture, support, hardware, implementation and management of network-based systems. Expertise in all areas of: pre-sales, design, administration, server/client support, network analysis, project management, and implementation for small and large corporate-wide networks. Highly skilled in troubleshooting, root cause analysis, and network design, development and deployment. Excellent communication, and the ability to interface at all levels. Greatest strength is being able to independently acquire the skills required to get the mission accomplished.
EXPERIENCE
8/14 - Current
• Freelance tech support for small businesses and residential customers
• Hardware/Software support
• Virus/Malware removal
• Server hardware/software updates
Part time foreman at Bedrock Concrete Construction Company
5/2012 – 7/2014 Xerox - Infrastructure Mgmt. Sr. Analyst Home Office
State of Texas
• Symantec NetBackup 7.5 Administration on an Enterprise level
• Monitor data backups
• File system restores
• Troubleshoot any backup failures
• BMC Remedy for daily incident ticketing, and reports for assistance in monthly metrics
4/ 2007 – 5/2012 IBM – Contractor Home Office
State of Texas – Health and Human Service Agency
Novell Server Support
• Responsible for 426 Novell 6.5 Servers – Daily backups and general server health
• Novell server hardware upgrades
• Novell server software updates
• Disaster Recovery
• BMC Remedy for daily incident ticketing, and reports for assistance in monthly metrics
• Reporting - monthly data backup statistics, and error reporting
8/2002 – March 2007 Countrywide Financial Corporation Plano, TX
Manager of Mobile Systems Support
• Managed a team of 10 remote computing specialists supporting 7,000 remote users across the United States.
• Daily management of SLA and queue performance
• Direct involvement with user issues, served as a Level III resource for Mobile Computing issues
• Continuous improvement of process and procedure utilized within the Mobile Computing team.
• Provide technical expertise on all supported issues that exist within our defined service level. This includes thorough knowledge of home and office networking, wireless technologies, BlackBerry device and administration, as well as several proprietary applications.
• Provide analysis of reporting to identify call trends, forecast future volume, and account for team performance.
• Responsible for staffing, mentoring, and performance coaching based upon provided metrics.
• Ensure all incidents are handled expeditiously and with care. This includes providing procedures to mitigate impacts of scheduled and unscheduled resource outages.
11/2001 – 1/2002 Linch Computer/Network Services Plano, TX
Sr. Network Engineer
• Installed and maintained Novell 3.x, 4.x, 5.x and Microsoft NT 3.x, 4.x and Windows 2000 networks
• Installed and administered Zenworks (NAL, Remote Control, Desktop profiles, Windows Installer and Wise Installer)
• Tested in lab environment for DLL conflicts, driver issues, registry settings in 95, 98, NT 4.0, 2000, Windows XP
• Utilized Symantec Ghost for rollouts and for a variety of issues
• Installed, configured and implemented Zenworks
• Implemented system backup and disaster recovery systems
• Supported BlackBerry and other PDAs
• Implemented internet and e-mail access
• Advanced knowledge of both ArcserveIT and Backup Exec
• Advanced knowledge of Windows 95, Windows 98, Windows NT 4.0, Win 2000, Win XP
• Experienced in troubleshooting networks and workstations
• Installed and upgraded GroupWise 5.2 & 5.5
• Installed and upgraded Exchange
• Worked as a engineer / sales engineer
• Utilized Symantec Ghost
10/2000 - 8/2001 Preferred Computer Systems Richardson, TX
Sr. Network Engineer
• Installed and maintained Novell 3.x, 4.x, 5.x and Microsoft NT 3.x, 4.x and Windows 2000 networks integrated multiple applications across different network platforms
• Installed and administered Zenworks (NAL, Remote Control, Desktop profiles, Windows Installer and Wise Installer)
• Utilized Symantec Ghost for rollouts and for a variety of issues
• Implemented system backup, disaster recovery systems, internet and e-mail access
• Advanced knowledge of both ArcserveIT and Backup Exec
• Advanced knowledge of Windows 95, Windows 98, Windows NT 4.0, Windows 2000, Windows XP
• Experienced in troubleshooting networks and workstations
• Installed and upgraded GroupWise, Exchange, Lotus Notes
• Supported BlackBerry and other PDAs
• Senior Novell Engineer and team leader over all Novell engineers
• Certified Novell Salesperson
6/1999 - 9/2000 King Metals Dallas, TX
IT Manager
• Responsible for all aspects of King Metals' LAN and WAN
• Designed and implemented the Red Creek VPN solution from Dallas to Baltimore
• Configured, installed and supported the four servers (Novell 5.0, Novell 5.1, Novell 3.2, Citrix Metaframe)
• Installed Zenworks for Desktops and Zenworks for Networks
• Utilized NAL, Remote Control, Desktop Profiles and inventory functions for Dallas and Baltimore
• Tested in lab environment for DLL conflicts, driver issues, registry settings in 95, 98
• Utilized Ghost for rollouts and for a variety of issues
• Supported BlackBerry
• Designed frame-relay connectivity from Dallas to Baltimore and Dallas to Los Angeles
• Created and maintained annual IT budget
• Installed and configured GroupWise 5.5
1/1999 - 6/1999 Aztec Systems Carrollton, TX
Sr. Network Engineer
• Installed and maintained Novell 3.x, 4.x and Microsoft NT 3.x, 4.x networks
• Implemented system backup, disaster recovery systems, internet and e-mail access
• Advanced knowledge of both ArcserveIT and Backup Exec
• Implemented internet and e-mail access
• Supported BlackBerry and other PDAs
• Advanced knowledge of Windows 95, Windows 98, Windows NT 4.0
• Installed and administered Zenworks
• Installed and upgraded GroupWise and Exchange
• Experienced in troubleshooting networks and workstations
• Novell Team Leader
12/1995 - 12/1998 CompuNet Support Systems Dallas, TX
Sr. Network Engineer
• Installed and maintained Novell 3.x, 4.x and Microsoft NT 3.x. 4.x networks
• Intranetware CNA 4.11
• Integrated multiple applications across different network platforms
• Implemented system backup, disaster recovery systems, internet and e-mail access
• Advanced knowledge of both Arcserve and Backup Exec
• Advanced knowledge of DOS, Windows 3.x, Windows 95, Windows 98, Windows NT 4.0
• Supported BlackBerry and other PDAs
• Installed and administered Zenworks (NAL and Desktop profiles)
• Installed and administered GroupWise and Exchange
• Experienced in troubleshooting networks and workstations
• Senior Novell Engineer
• Worked as a engineer / sales engineer
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