Customer Service Microsoft Office

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North Fort Myers, FL

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Fort Myers, FL

**/**** ** **/****

North Fort Myers, FL

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North Fort Myers, FL

JOANNIE MALDONADO RIVERA

Summary

Biligual,honest,professional,organized,punctual

Highlights

Microsoft Office,Word,Excel,power point

presentations

Team player

Critical thinker

Sales background

Interviewing techniques

fluent english & spanish

1 1/2 of Experience telemarketing inbound call center for insurance companies(Allstate,State Farm, A.I.G,) 2yrs experience enrollment specialist for BCBS

(TX,IL,OK,NM,MT)

Accomplishments

Exceeded corporate target for customer satisfaction for 4 months in a row. Work Experience

Enrollment Specialist (CCR)

Alta Resources

Demonstrated mastery of customer service call script within specified timeframes. Assisted with the development of the call center's operations, quality and training processes. Developed effective relationships with all call center departments through clear communication Waitress

Tequilas Resturant

Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages

Cleaned and maintained the beverage area, display cases, equipment, and order transaction areaCleaned bars, work areas, and tables

Increased customer attendance at weekly Bar Trivia night by providing fast and friendly service. Pharmacist Tech

C.V.S Pharmacy

Entered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.

Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner. Certified CSR

LYNX

Provided accurate and appropriate information in response to customer inquiries. Built customer loyalty by placing follow-up calls for customers who reported product issues. Handling inbound calls for vehicle insurance claims upon glass and body 3595 Central Ave Apt 312, Fort Myers, FL 33901 C: 239-***-**** **********************@*****.*** 2006

Fort Myers, FL, United States

2010

Fort Myers, FL, United States

Education

High School Diploma

New Direction Academy High School

programs attended J.R.O.T.C (3yrs) J.R.O.T.C Drill team, Choirs, Business computer tech, 3.2 GPA

Criminal Justice

Rasmussen College

studied in the fields of correctional officer, paralegal, attorney

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