Customer Service Manager

SARA JOYCE

**** *. ****** ****** *****, IL ***** 847-***-**** **********@*****.***

Skills: Exceptional attention to detail, quick learner and analyzing

Experienced with MS Word, Excel, Power Point, Outlook, and Publisher

Experienced with Web Development, DataEase, Movie Maker, Chameleon, SunLync, Sage, Quickbooks

Effective multi-tasking, time management, organization, communication and problem solving

Professional Experience:

Human Resource and Administrative Assistant

Paramount Advertising and Lead Solutions, Mount Prospect, IL 06/14-Present

Redesigned and organized business processes, including affidavits

Created inventory spreadsheets and independently completed inventory

Support sales and collections personnel by providing Excel spreadsheets and client information

Reviewed and logged correspondences based on procedures

Help company manager reinvent database

Client Relations representative among states

Investigates, collects and reported on clients

Recruiting – seeks adequate potential employee

Assists with placing ad for open positions

Reviews applicant and processes emails and interviews

Provides support service for over 50 salesmen and management

Collects client data for review and analysis

Analyzes and reports outcomes to over a dozen dealerships

I-9 Verification

Tracks, previews and evaluates applications

Human Resources Assistant

Great Lakes Plumbing & Heating, Chicago, IL Seasonal 06/09-Present

Assisted with payroll, accounts payable and receivable

Assist with project management and event planning

Performed customer service at switchboard

Reviewed and logged correspondences based on procedures

Forwarded technical and matter related questions to appropriate office personnel

Data Entry

Sales Associate and Customer Service

Ultimate Exposure, Niles and Des Plaines, IL (closed location) 04/12-06/14

Assisted regional manager with handling schedules and procedures

Exceeded monthly sales quotas

Recruiting and setting of interviews for regional manager

Sales and Cashier

The Avenue, Chicago, IL 09/09-06/10

Sold credit cards and met quotas

Assisted customers and marketed products

Invented new displays and conducted inventory

Education: Wilbur Wright College, Chicago, Illinois. Associates (Gerontology) Completed 12/12

Concordia University, River Forest Illinois

Bachelors of Science in Business Completed 05/15

Related Coursework: Financial and Managerial Accounting, Statistics, Finance, Marketing, Info Tech in Business, Business Law, Management, Human Resource Management, Business Calculus, Info technology in Business, Organizational behavior, Strategic Policy and Management, Microeconomics, Macroeconomics, Small Business Management, Ethics policy, Personal Finance and Operations and Project management, Grant Policy creation and review

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