Customer Service Administrative Assistant

Ethel M Dukes

LAKELAND, FL *****

Phone: 863-***-****

************@*****.***

HIGHLY SKILLED ADMINISTRATIVE ASSISTANT

Providing Over 10+ Years of Exceptional Service Specializing

In Customer Accounts

Ability Summary

Oracle Inventory Research Data Files

Microsoft- Excel Word -PowerPoint 2010 Outlook

Customer Accounts Call Center Experience Data Entry 45 wpm

Honors & Activities

Employee of the Month Can Give Award Perfect Attendance Award

Customer Satisfaction Award The Bravo Award Community Volunteer Award

Employment History

Receptionist

06/- Current SECEP Program-Peace River Center Lakeland, FL

Answers the phone, fax documents, and help with various customer projects such as making packets for clients

Invoice Clerk - Accounting

08/1997 - 11/2013 FedEx Freight Systems Lakeland, FL

• Over 10+ years experienced with Accounts Payable and Accounts Receivable.

• Provided accurate reporting and documentation to field operations and customer service agents.

• Processed payments and invoices

• Protectively analyze and identified problems accounts to minimize risk

• Assisted revenue accounting with cash reporting, using the Oracle Cash applications

• Maintained customer accounts, answering the phone, handle customer letters Verified accuracy of billing data and revise any errors

• Operated typing, adding, calculating, or billing machines

• Prepared itemized statements, bills, or invoices and record amounts due for items purchased or services rendered

• Reviewed documents such as purchase orders, sales tickets, charge slips to compute fees or charges due

• Kept records of invoices and support documents

• Resolved discrepancies in accounting records

• Typed documents, shipping labels, credit memorandums, and credit forms

• Contacted customers to obtain or relay account information

Administrative Assistant

• Used computers for various applications, such as database management and word processing

• Answered telephones and give information to callers, take messages, and transfer calls to appropriate individuals

• Set up and manage paper and electronic filing systems, recording information, updating paperwork and other material

• Operated office equipment, such as fax machines, copiers, and phone systems and arrange for repairs when equipment malfunctions

• Completed forms in accordance with company procedures

Customer Service Representative

• Handled in-bound and out-bound calls in call center

• Conferred with customers by telephone to provide information about products and services, take and enter orders, cancel accounts, and obtain details of complaints

• Checked to ensure that appropriate changes were made to resolve customers' problems

• Kept records of customer interactions and/or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

• Resolved customers billing complaints by performing activities such as rerouting packages, refunding money, and adjusting the invoices

• Referred unresolved customer issues designated department managers for further investigation

• Determined charges for services requested, processed payments, and arranged for billing.

• Contacted customers to respond to inquiries and to notify them of claim investigation results

Education and Training

Issuing Institution Location Qualification Course of Study

Traviss Technical Center FL 1 Year of College or a Technical or Vocational School Information Processing

Traviss Vocational Center FL 1 Year of College or a Technical or Vocational School Bookkeeping/Accounting/Data Entry

Polk State College FL 2 Years of College or a Technical or Vocational School Business Administration

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