Customer Service Management
Resume:
Erick Taylor
Alexander, Arkansas, 72002 United States
***********@****.***
SKILL SET
● Professional and proficient in the English language
● Proficient in InDesign, Photoshop, Illustrator, Microsoft Excel, PowerPoint,Microsoft Office and Microsoft Word as well as project management.
● Added experience in education, management, customer service, human resource, finance, business, cable systems, accounting and advertising.
PROFESSIONAL EXPERIENCE
Arkansas DemocratGazette Springdale/Little Rock, Arkansas
Page designer/Copy editor/Writer Feb 2006 – March 2012/June 2014Present
● Correct or record omissions, errors, or inconsistencies found.
● Position text and art elements from a variety of databases in a visually appealing way to design print or web
pages, using knowledge of type styles, size and layout patterns.
● Import text and art elements such as electronic clipart
or electronic files from photographs that have been
scanned or produced with a digital camera, using computer software.
● Collaborate with graphic artists, editors and writers to produce master copies according to design specifications.
● Report news stories for publication or broadcast, describing the background and details of events.
● Ensure memorandum of need contains all applicable information and is complete.
● Receives and evaluate proposals on bids for various software needed to perform various graphics.
● Reviews articles and make changes or revisions to ensure all is complete.
● Consults with personnel and develop and requests supplies and services needed.
● Prepares written communication.
● Prepares contracts and written documents for supervisor’s signature.
● Prepares synopsis, determining contents and prepares documents.
● Negotiate and administer various types of documents for newspaper.
● Responds to inquiries concerning various articles.
● Recommends to management the most appropriate written document to use.
● Make decisions and correct any related problems.
The Watkins Company Mabelvale, Arkansas
Graphic designer Dec 2010 – June 2014
● Create designs, concepts, and layouts based on knowledge of layout principles and esthetic design concepts.
● Confer with more than 40 clients in the Midwest Region of the U.S. (Nebraska, Missouri, Kansas, Arkansas and
Illinois) to discuss and determine layout design.
● Serve as Kansas City account team lead, which included assigning specific duties and job units.
● Oversee final layouts and suggest improvements as needed.
● Confer with clients to provide marketing or technical advice.
● Key information into computer equipment to create layouts for client or supervisor.
● Coordinate all activities related to pricing, distribution and sales of advertisements.
● Implement marketing strategies, including advertising campaigns.
Arkansas Support Network Springdale, Arkansas
CSP2/Case manager Aug 2006 – Jul 2010
● Interview individuals or family to compile information on social, educational, institutional, or drug history.
● Visit individuals in homes or attend group meetings to provide information on agency services and
requirements
● Transport and accompany clients to shopping areas or to appointments, using automobile.
● Provide direct service and support to individuals or clients, such as conducting a needs evaluation.
United States Army National Guard/Reserves Pine Bluff/Little Rock, Arkansas
Specialist Jun 1999 – Jul 2007
● Analyze employmentrelated
data and prepare required reports for cable systems with safety in mind.
● Direct availability and allocation of materials, supplies, and finished products.
● Maintain databases of logistics information as well as conduct safety inspections and PMCS.
● Interpret data on logistics elements, such as availability, maintainability, supply chain management, strategic
sourcing or distribution, supplier management, or transportation.
EDUCATION
PINE BLUFF HIGH SCHOOL Pine Bluff, Arkansas
High School Diploma, May 1998
UNIVERSITY OF ARKANSAS AT PINE BLUFF Pine Bluff, Arkansas
Bachelor of Arts Degree, Mass Communications, May 2004
Completed at least 120 hours in Management, Contracts, Business, Accounting, Finance, English, Journalism, and Video editing just to name a few.
Graduated with a 3.0 grade-point average
UNIVERSITY OF PHOENIX Phoenix, Arizona
Master Degree in Information Systems, Jun 2014
Completed 42 credit in Programming Concepts, Organizational Behavior, Information System Concepts, Business Systems, IT Infrastructure, Systems Analysis, Database Management, Strategic Planning and Project Management just to name a few.
Graduated with a 3.93 grade-point average
REFERENCES
1. Vance Jordan, Fayetteville, AR, 479-***-****/Former co-worker
2. Alison Alberts, Bauxite, AR 501-***-****/Former supervisor
3. Drew Hearne, North Little Rock, AR 501-***-****/Former co-worker
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