Microsoft Office Software
Resume:
Paul Paris
Irving, TX ****3
Technical Summary
Windows 8, XP and NT, Office (Word, Excel, PowerPoint, and Access), LXR Test 6.0, SAP, RoboHelp 10.0, ROBODoc, Adobe Acrobat, Captivate, Adobe Photoshop, Microsoft .Net, Visio, Outlook 2010, Lotus Notes, Microsoft Project 2010, FrameMaker 10.0, Illustrator, PageMaker, Microsoft Visual Studio, Arbortext, XMetaL, Oxygen, Capture IT, Snagit, HTML, UML,XML, SharePoint, Rally, Subversion, Datacom, DITA, and Microsoft FrontPage.
Professional Experience
ETCC, Richardson, Texas July 2015 – August 2015
Collaborated with management to document processes, workflows, and run books within an ITIL framework
Collaborated with Architecture and Engineering teams on extremely complex high visibility projects; producing functional and logical diagrams, presentations, and other documents for consumption by multiple teams
Developed Standard Operating Procedures (SOP’s) for a Level I compliant Network Infrastructure.
Created external documentation to satisfy regulatory requirements around various product lines
Software tools used: Microsoft Office, Visio, SharePoint, Snagit, and Adobe Acrobat
VCE, Dallas, TX September 2014 – July 2015
Senior Technical Writer/Editor
Worked with multifunctional teams of software developers (including outside vendors such as Cisco), designers, quality control engineers, project managers, marketing, and others to create technical documentation, as well as reviewed and edited technical content created by the team members
Developed Standard Operating Procedure (SOP) documentation to ensure company compliance for upcoming audits
Edited documentation prepared by engineers, developers and testers in accordance with company copyright permissions and standards
Developed/updated schematics and diagrams of company networks using Microsoft Visio
Prepared/edited documentation for Disaster Recovery procedures specifically related to Hurricanes for all Texas offices using Paragon software
Coordinated document reviews to ensure technical accuracy
Participated in web conferences and video chat seminars for product training and development
Developed and managed training for managers, developers, and testers
Create manuals and online help guides specifically related to software deployment
Provided assistance to other teams in producing white papers for publication
Managed multiple documentation processes for various engineering projects, from conception to product release.
Software tools used: Microsoft Office, Visio, SharePoint, SAP, Snagit, HTML, UML,XML, and Adobe Acrobat
Saudi Aramco Services, Saudi Arabia June 2013 – September 2014
Program Development Evaluation Specialist
Participated in curriculum and test development projects. Designed and developed training materials and aids, tests, or program evaluation instruments in accordance with company copyright permissions and standards
Monitored the development and execution of routine Program Development &
Evaluation projects in assigned area
Provided professional expertise in assigned area for major projects led by the team manager. Wrote program objectives, establishes criteria for program evaluation, design program structure, develop instruction instruments, and monitor programs
Performed research and analysis activities such as training quality assurance assessment, analysis of Saudi Aramco jobs, studies of target population, or test reliability and validity assessment
Provided advice and consultation related to Disaster Recovery procedures and documentation
Monitored contract activity for assigned projects. May participate in the preparation of technical scope of work, and technical bid evaluation and contract negotiation. Maintain quality control for contracted services
Worked with Business Analysts in collecting new initiatives and /or enhancements
Created data catalogs of all applicable data objects with the help of Testing and Development teams
Edited documentation that corresponds to specific corporate requirements and research for any legal issues regarding copyright laws
Prepared and/or gave presentations for corporate-level briefings (Testing & Development Steering Committee, Maintenance Crafts Training Steering Committee)
Researched, analyzed and wrote studies, reports and proposals relating to future training development and evaluation programs and trends in the field including Saudi Aramco training, the local, regional and international arena.
Software tools used: Microsoft Office, Visio, SharePoint, Snagit, Adobe Acrobat, FrameMaker, and RoboHelp.
Halliburton Houston, TX October 2009 – June 2013
Senior Technical Writer/Editor
Researched, organized, wrote, edited, and produced technical data for major publication projects, and training
Created technical documentation (APIs SOPs and MOPs), based on the Microsoft .Net platform while adhering to the Software Development Life Cycle (SDLC), Agile development process.
Developed diagrams of company networks using Microsoft Visio as part of release documentation for software deployment.
Ensured technical documentation was accurate, complete, met editorial and company specifications such as copyright laws and adhered to standards for quality, graphics, coverage, format, and style using DITA, Microsoft Visual Studio, FrameMaker 10.0, RoboHelp 10.0 and ROBODoc software
Worked with multifunctional global teams of software developers (including outside vendors such as Cisco), designers, quality control engineers, project managers, marketing, and others to create technical documentation, as well as reviewed and edited technical content created by the team members
Prepared/edited documentation for Disaster Recovery procedures specifically related to Hurricanes for all Houston offices using Paragon software in accordance with company copyright permissions and standards
Coordinated and facilitated document reviews to ensure technical accuracy
Participated in web conferences and video chat seminars for product training
Developed and managed training for engineers, developers, and testers
Created operational manuals and online help guides specifically related to drilling such as coring services and drill bit optimization
Produced online assistance materials that employees could utilize on a daily basis
Managed multiple documentation processes for various engineering projects, from conception to product release
Participated in the establishment of style guidelines and standards for texts and illustrations.
Software tools used: Microsoft Office, Visio, SharePoint, Snagit, Adobe Acrobat, FrameMaker, RoboHelp, Rally, Captivate, Microsoft .Net, Adobe Photoshop, HTML, UML,XML, SAP, and Oxygen.
Schlumberger Houston, TX November 2008 - October 2009
Technical Communication Specialist
Managed and created user guides using modular, topic-based methodology for enterprise document management system using Microsoft Visual Studio, ROBODoc. RoboHelp 10.0, and FrameMaker 10.0 software following Software Development Life Cycle (SDLC), Agile and waterfall development process
Produced online assistance materials as well as business advertisements that employees/customers could utilize on a daily basis
Created technical documentation for E-Commerce applications based on the Microsoft .Net platform in accordance with company copyright permissions and standards
Managed training sessions for employees worldwide
Managed multiple documentation processes for various engineering projects, from conception to product release.
Software tools used: Microsoft Office, Visio, SharePoint, Snagit, Adobe Acrobat, FrameMaker, RoboHelp, Captivate, Adobe Photoshop and Oxygen.
Texas Instruments Stafford, TX April 2007 - November 2008
Technical Writer
Developed technical documentation using XMetaL and RoboHelp 10.0 software, while editing current documents specific to various engineering departments following Software Development Life Cycle (SDLC), agile and waterfall processes
Assisted engineers in creating publications for journals and engineering magazines
Produced online assistance and advertisement materials employees/customers could utilize on a daily basis
Managed multiple documentation processes for engineering projects, from conception to product release.
Software tools used: Microsoft Office, Visio, SharePoint, Snagit, Adobe Acrobat, FrameMaker, RoboHelp, Captivate, Adobe Photoshop, Arbortext, XMetaL, Oxygen, Capture IT, Snagit, HTML, UML, and XML,
Exxon Mobil Corporation Houston, TX June 2004 - April 2007
Technical Writer/Trainer
Gathered technical information by interviewing engineers, managers, and supervisors while reviewing existing documents and hands-on testing of specific procedures in various engineering sectors documents specific to various engineering departments following Software Development Life Cycle (SDLC), agile and waterfall processes
Provided training and telephone support for employees worldwide (Africa, Australia, France, and Germany) with Lotus Notes (all versions)
Created/Updated documentation for Enterprise Storage Team including Windows, UNIX, SAN, LAN, WAN, and Clariion server applications, disaster recovery procedures, processes, business continuity, and troubleshooting guides, using Microsoft Word, Excel and PowerPoint, RoboHelp 10.0, ROBODoc, as well as Paragon software, following Software Development Life Cycle (SDLC), agile and waterfall processes
Developed workflows and diagrams of company networks using Microsoft Visio
Worked with SAP ABAP developers in order to produce procedures to assist employees with data input for monthly expenditure reports
Produced forms for the SAP business warehouse group to use for monthly reports.
Converted/Updated Microsoft Word documents into pdf files using Adobe software
Created technical documentation for Drilling applications such as Wellbore, WellDirect, and Well Review Management
Documented all policies concerning Disaster Recovery for the Enterprise Storage Group using Paragon and SharePoint software. This involved working with the Disaster Recovery team, human resources, management, and engineers to create available resources, contact lists, and a complete, step-by-step disaster recovery plan for the Enterprise Storage team
Collected data from strategic suppliers in order to compile monthly metric reports using Microsoft Word and Excel software
Developed layout and production of technical manuals, brochures, etc. (hard copy and electronic) for employees (French and German versions) under tight deadlines, using Microsoft Word, FrameMaker, and Publisher software
Documented complete procedures for building and supporting Windows 2000 Server, and Exchange Server using XMetaL software
Maintained/supported department website for company manuals, policies, and procedures using SharePoint.
Software tools used: Microsoft Office, Visio, SharePoint, Snagit, Adobe Acrobat, FrameMaker, and RoboHelp.
Exxon Mobil Corporation Houston, TX November 1999 - June 2002
Technical Writer/Trainer
Provided user support and helpdesk assistance on software related issues for Microsoft Word, Outlook, and Advanced Excel applications
Developed specification sheets and user guides to meet the needs of various departments, especially within the PC Systems group, following Software Development Life Cycle (SDLC), agile and waterfall processes
Established online computer software training for employees worldwide
Provided Lotus Notes 5.0, 5.5, and 6.0 computer software training/support
Developed training manuals for Lotus Notes (beginner through advanced topics).
Software tools used: Microsoft Office, Visio, SharePoint, Snagit, Adobe Acrobat, FrameMaker, and RoboHelp.
HISD Houston, TX August 2002 - May 2004
Biology Teacher/Senior Computer Technologist
Trained faculty, staff, and students on Microsoft Office (Outlook, Word, and Excel) software, along with reading and writing computer applications such as Lexia, and Orchard.
Repaired/Installed hardware and software for classrooms and laptops.
Developed/ maintained website for the school using Microsoft FrontPage.
Produced curriculum and taught for high school students (grades 9-12) according to state guidelines
Senior class advisor.
Software tools used: Microsoft Office, SharePoint, Illustrator, and PageMaker
COMPUSA Houston, TX August 1995 - November 2001
Software Trainer/ Support Consultant
Trained public to use computer software such as MS Office, MS Publisher, Photoshop, Peachtree Accounting, or MCSE courses
Provided user support and helpdesk assistance on software related issues, server issues, password resets, laptops, dial-ups, and printer problems
Taught Special Word classes at Continental Airlines (two year project) legal department (Formatting, Styles, Tables of Contents, and Publishing web pages)
Participated in a nationwide training project for the Social Security Administration (Specialized Word classes such as creating web pages in Word, Working with Excel formulas, Chart wizards, Formatting, and Styles)
Software tools used: Windows 8, XP and NT, Office (Word, Excel, PowerPoint, and Access), LXR Test 6.0, SAP, RoboHelp 10.0, ROBODoc, Adobe Acrobat, Captivate, Adobe Photoshop, Microsoft .Net, Visio, Outlook 2010, Lotus Notes, Microsoft Project 2010, FrameMaker 10.0, Illustrator, PageMaker, HTML, UML,XML, SharePoint, and Microsoft FrontPage
Education
Masters of Education
Grand Canyon University, Phoenix Arizona
B.S. Biochemistry
Eastern Michigan University, Ypsilanti, MI
Languages: German, French, Polish, and Spanish
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