Customer Service Representative

Career Overview

Core Strengths

Accomplishments

Work Experience

Educational Background

Phillippa McCalla

**** *. **** *****

Riviera Beach, FL 33404

M: 561-***-****

*********@***.***

Highly enthusiastic customer service professional with 30 years client interface experience. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success..

Strong organizational skills

Active listening skills

Sharp problem solver

Courteous demeanor

Energetic work attitude

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

March 1985

to

Current

United States Postal Service Lake Park, FL

SSA Clerk, Window and Box Clerk

Worked as a team member performing cashier duties, product assistance and cleaning.Worked as a team member performing cashier duties, product assistance and cleaning.

Expressed appreciation and invited customers to return to the store.Assisted customers with store and product complaints.

Processed and issued money orders for customers.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Recommended, selected and helped locate merchandise based on customer needs and desires.

1985 Palm Beach Gardens High School Palm Bch Gdns, FL, US High School Diploma

Coursework in Business, Marketing and Communications

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