Customer Service Administrative Assistant

ISABELLA KEMUNTO

**** ******* **** *********, **, 76010

Home: 817-***-**** Alternate 817-***-**** ********@*****.***

Successful, experienced Customer Services seeking a challenging position with an innovative company to reflect leadership qualifications coupled with hand-on clientele and account skills.

HIGHLIGHT

Exert excellent written and oral communication skills.

Detail-oriented, multi-tasker with strong follow up organizational skills.

Computer literacy, proficiency in MS Office.

Work effectively as a team player or independently.

PROFFESIONAL EXPERIENCE

GUARDIAN TRANSPORT, IRVING, TX.

Administrative assistant /Chief Operations Officer Jan, 2012- July 2015

Performing complex administrative duties involving analyzing and interpreting data, managing autonomously high profile projects using executive quality PowerPoint documents.

Handling details of a highly confidential and critical nature, preparing correspondence reports and information for use in discussions/meetings of leadership team.

Preparing presentation materials researching background information and data.

Applying advanced administrative time management, organizational and interpersonal skills to complete complex administrative assignments such as aspects of department unit budgets also co-ordinate and schedule meetings, make travel arrangements.

Maintaining confidential materials and sensitive information.

NATIONAL PATIENT ACCOUNT SERVICES, BEDFORD, TX.

Customer service rep /Accounts receivable/ Collections. June 2005- Jan, 2012

Doing thorough follow-up with insurance companies for resolution of patient accounts, including verification of benefits, payment information on claim status and follow-up with patients when additional information is required.

Accurately using proven methods to deal with a wide range of account issues on Insurances like, PPO, HMO, and BC, Tricare/Champus, Workers' Compensation.

Working with various skip tracing techniques to locate the right patients in order to negotiate payment arrangements on Self-Pay accounts, Co-Pays and Deductibles.

Referring calls/accounts to appropriate parties based on customer inquiries.

Identifying problem accounts and escalating as appropriate while maintaining minimum production standards and providing excellent customer service.

Updating the patient account record to identify actions taken on the account.

Working with patients and guarantors to secure payment on outstanding account balances and adhere to all FDCPA, FCRA and all applicable laws, including but not limited to HIPAA.

Decision making using the infrastructure of defined processes to retain large amounts of information with the ability to adapt quickly to changes in processes goals and policies.

EDUCATION

North Lake Community College, Earned an Associate in Applied Science Degree

Kenya high school, Nairobi, Kenya. Earned a High School Diploma.

KEYWORDS

Problem troubleshooter, team player, project lead, customer service, business process- solution, high degree of diverse responsibilities and extensive working knowledge.

References furnished upon request.

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