Customer Service Quality
Resume:
Jeff Johns
General Manager - Big Sky Cutting Edge
Hayden, ID
*************@*******.*** - 208-***-****
Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
General Manager
Big Sky Cutting Edge - May 2015 to September 2015
o Provide expertise in Lean Thinking, Quality Assurance, Customer Service, and Profitable Value Streams. o Oversee all aspects of business development
Quality & Customer Service Manager-Bearings
US SYNTHETIC CORPORATION - Orem, UT - January 2007 to May 2015 o Member of the Bearings Executive Team
o Key strategy responsibility: Profitability. Result: Doubled profitability in a 1 year period. o Led Bearings Division to successful Shingo Prize o Use PDCA to provide solutions to problems
o Conduct safety and 5S audits, and drive improvements o Manage Production Control/Scheduling
o Manage Shipping, Customer Service, and Quality
o Manage finished goods, finished product pricing and quotation process. o Manage creation and accuracy of standard work per ISO 9001 reqs. Quality Engineer/Specialist
US SYNTHETIC CORPORATION - Orem, UT - 2001 to December 2006 o Responsible for implementation of "Quality at the Source" o 85 hours of Lean Manufacturing training
o Participated in over 160 hours of Kaizens (RIE/Blitzes) o Conducted ISO internal quality audits, over 150 hours of experience o Managed Quality Technicians
o Managed inventory
o Oversaw vendor relations regarding quality, delivery and pricing o Initiated and resolve corrective and preventative actions o Conducted safety training as a designated trainer o Conducted safety audits
o Calculated and distributed yields and defect Pareto o Designated trainer for quality system. Over 80 floor employees were assigned as my responsibility o Provided support for production teams
o Implemented Lean concepts
o Tested new processes and verified improvements statistically o Reported quality trends and implemented solutions o Calculated yield and defect information for upper management o ISO Lead Auditor Certified
o Conducted internal audits of quality system (ISO 9001) o Trained supervisors, employees, and managers
o Initiated and resolved corrective and preventative actions quality, delivery, accounting and inventory management Kaizen Events - 2001 to 2006
14 to date)
o Conduct vendor Supply Chain visits to review performance, pricing, and Lean capabilities. o Interface with customers regarding pricing, quality, delivery, accounting and inventory management o Lean Black Belt Certified
o Six Sigma Black Belt Certified
o Test new processes and verify improvement statistically o Designed new production layout for Lean implementation o Support Lean on the manufacturing floor
o Lead "Support" portion of value stream with Lean implementation (engineering, programming, materials, scheduling etc .)
o Responsible for managing cross-functional teams
o Visit with customers and vendors regularly to assess needs and then make improvements to processes o Customer service
US SYNTHETIC CORPORATION - Orem, UT - 2000 to 2001 Orem, Utah
2000-2001 US Synthetic Sales Team (Houston, TX)
o Inventory Management
o Creation of supply system
o Customer service
o Sales forecasting
Production/Quality/Shipping Supervisor
US SYNTHETIC CORPORATION - Orem, UT - 1995 to 2000 o Managed a team of up to 14 people
o Created standard work in compliance to the quality system o Trained team on department and company policy, prints, specifications, and safety. o Responsible for performance evaluations, scheduling, training, and discipline o Managed finished goods inventory
o Initiated and resolved corrective and preventative actions o Managed Shipping Department
o Performed product and standard work audits
o Enjoyed great success in meeting and exceeding customer expectations regarding product quality, service, and delivery
EDUCATION
MBA
Utah State University
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