Manager Service

LUCKY BATRA

RZ-***, Meera Bagh,

Paschim Vihar

New Delhi-110087

Mobile: +91-886*******

E mail: **************@*****.***

CAREER OBJECTIVES

To excel in the area of Food and Beverage Service management by delivering value added services, with a growth oriented organization.

WORK EXPERIENCE

March 2015-Till Date

Assistant Restaurant Manager

Le Meridien Gurgaon Delhi NCR

June 2014 – March 2015

Assistant Restaurant Manager

Pullman Gurgaon Central Park, Gurgaon

October 2013 – May 2014

Supervisor (Captain)

Shangri-La Eros Hotel New Delhi

December 2011- September 2013

Food & Beverage Service Associate

Shangri-La Eros Hotel New Delhi

June2011-November 2011

Food & Beverage Service Associate

Taurus Hotel & Convention Center

Gurgaon Delhi NCR

RESPONSIBILITIES

Solving all guest complaints and achieving 100% guest satisfaction.

Maintaining standard operating procedures.

Generating reports related to operations and maintaining facts and figures.

Co-coordinating with different liquor companies for best promotions for the hotel

Stock management,rotation, replacement and stock taking

Ensuring compliance with Health & Safety, Health & Hygiene legislation

KEY LEARNING

To provide better service and ways to maximize the customer satisfaction.

To maintain high quality standards as per set by the hotel to increase the organization’s revenue.

To work under pressure and coordinate between various departments efficiently.

Learnt the skill of managing multiple tasks, meeting deadlines, fulfilling demands by working consistently along with studies

SKILLS

Good communication, interpersonal and problem solving.

Efficient in managing and coordinating work on time

Motivating and influencing others

Ability to learn quickly and quite flexible in working with different work environments

Allocating resources to maximize performance and efficiency

Operational management

Proficiency in the use and application of the software Micros.

EDUCATIONAL QUALIFICATIONS

2008-2011

B.Sc. (hospitality and hotel administration)

Institute of Hotel Management Catering And Nutrition Pusa,

2005-2009

Bachelor Of Commerce (B.Com Pass)

Delhi University

2004-2005

Central Board Of Secondary Education

Grade: XII

ACHIEVEMENTS

Planning, organizing and coordinating special events and functions

Drafting special promotions time to time to boost revenues

Successful relocation of SEN5ES restaurant from Lobby to 12th floor

Designing special amenities for In Room Dining

Certificate of General Knowledge Quiz Contest conducted by Big Babool

Achieve certificates for performing the delivery of service and for delighting the Guests :-

Diamond Star 5

Gold Star 2

Silver Star 5

Maximum Feedback from Trip Advisor

PERSONAL DETAILS

Date of birth : September 22nd, 1986

Passport : Holding a valid Indian passport

Driver’s license : Holding a valid driving license

Location preference : All across the world

Sex : Male

Marital Status : Single

Hobby : Coin Collection

Post Applied for : Assistant Restaurant Manager

REFERENCE

Available upon request

DECLARATION

I hereby declare that all the information given above is correct to the best of my knowledge and belief.

Date:

Place: New Delhi (Lucky Batra)

Contact this candidate