Sales Customer Service

Gordon W. Grant Jr. **********@*****.***

**** **** ***** ***** ***, Apt 102, The Colony, TX 75056 214-***-****

Highly Experienced Sales Consultant

Confident, articulate, successful Sales/Business Development Specialist Professional able to produce positive results and exceed expectations in a competitive organization with a high level of customer service. My track record shows a sales hunter, team leader and team player that can work well under pressure. Highly proficient at developing rapport, assessing needs and creating solutions in face to face meetings, on the telephone or utilizing today’s technology.

Professional Experience

NCR, Previously Retalix 01/13 – 07/15

Inside Sales Specialist – Plano, TX

Met over 500% of my yearly quota

Promoted NCR products through cross-selling dramatically increasing sales leads

Proven at creating sales opportunities for existing and future clients that increased revenue

Directly managed client relationships between the client and our sales, services and support teams

Recorded accurate client sales records, forecasts, and competitor activities to project roadmaps

Established a high level of positive and effective contact with key clients to improve satisfaction

Researched trends to make appropriate recommendations that provide a positive resolution

Acted as a liaison between the client and the various levels of NCR organizations

Worked daily with internal departments such as Delivery, Development, Accounting and Support to verify that client requirements are met or exceeded

Provide pre sales demonstrations proven to generate opportunities and assist with sales leads

Managed customer accounts and provided resolution between clients and internal departments

RealPage, Inc 09/11 – 01/13

Inside Sales/Product Support – Carrollton, TX

Consulted on SaaS for Property Management Accounting to help promote software solutions

Assisted and trained Account Executives with Product Demonstrations that increased sales leads

Delivered client specific demos and discoveries through webinars to improve product knowledge

Consistently provided the highest number of monthly sales on a regular basis

Able to identify needs and promote solutions through excellent sales and communication skills

Consulted support agents on new features and functionality to increase sales revenue

Professionally assisted clients with methods and techniques of properly using accounting software to ensure customer satisfaction

Promoted to Client Success Manager within first 16 months

RTS, a division of Flextronics, International, Ltd 12/10 – 09/11

Inside Sales/Technical Support – Carrollton, TX

Excelled in the sales and service of technical support and installation

Continuously lead company in most monthly sales completed

Provided superior end-user support for technical issues via phone and email

Configured various software’s to connect to Internet application servers

Demonstrated strong ability on consulting clients in the use of internet applications

Team Leader of the Focus and Culture groups in addition to the FAST Support Team

Implemented call-flow guidelines, sales training, and continuous improvement techniques

Consulted co-workers by servicing tickets for FAST support incidences

FedEx Express 11/96 – 05/10

Operational Sales & Support – Pensacola, FL

Member of the Service Agent Advisory board where we improved efficiencies, increased sales, encouraged collaboration, and provided customer satisfaction solutions

Provided Operational support to both couriers and management that increased productivity

Supported and developed route planning and delivery designs that improved overall performance

Generated the state’s top 10 highest sales leads for South Eastern District 2008 & 2009

Increased customer satisfaction by reviewing & recording working relationships to better enhance operational support and ways to promote higher levels of customer satisfaction

Enhanced services by providing direct support to all teams to improve efficiency

Improved productivity and operational excellence for both the organization and clients

Educational Development

B.S. in Psychology - Kennesaw State University 2006

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