Customer Service Sales

Tara Brown

Fort Myers, FL ************@*****.*** - 239-***-****

WORK EXPERIENCE

Customer Service Associate

Walgreens - Cape Coral, FL - January 2014 to September 2014

Responsibilities

Customer Service; Cash Handling; Merchandising; Help with training employees.

Accomplishments

Increasing sales by completing all planogram resets in all departments; helping other employees learn understandable and efficient techniques to all positions in the store.

Skills Used

Flexible team player who thrived in environments requiring the ability to effectively prioritize and juggle multiple concurrent projects; Resourcefully worked with others and excelled at building trusting relationships with customers and co-workers; Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks.

Assistant Merchandising Manager

DSW - Fort Myers, FL - January 2010 to February 2012

Responsibilities

Managed 4-6 employees every shift; Merchandising for store to increase sales; Used daily and hourly reports to increase sales and motivate employees; Cash Handling; Customer Service; Used reflective communication to assist customers with any issues or concerns they had.

Accomplishments

Increased sales with effective merchandising that reflected the trends at the time; Developed employees to be at their best at all times; motivated employees to provide excellent customer service to have our customers come back.

Skills Used

Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes; Goal driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards; Conscientious go-getter who is organized, dedicated, and committed to professionalism.

Assistant Manager

Walgreens - Fort Myers, FL - February 2005 to January 2010

Responsibilities

Provide excellent customer service; manage multiple employees at a time; Cash Handling; Developed employees to be at their best; Merchandising; Using reflective communication to assist customers in resolving any issues and concerns; Assisted in Pharmacy with filling prescriptions and processing them through health insurance; reviewing and filing invoices for products coming in and going out.

Accomplishments

Increased sales due to promoting items through merchandising and product placement; Motivated and coached employees to improve performance and attitudes; used interpersonal skills to build optimal business relationships.

Skills Used

Results driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation; Highly adaptable, mobile, positive, resilient, patient risk taker who is open to new ideas; Dependable, responsible contributor committed to excellence and success; Highly motivated self-starter who takes initiative with minimal supervision.

Receptionist/Administrative Assistant

GOPShoppe.com - Elkridge, MD - September 2003 to December 2004

Responsibilities

Manage multi-line phone; Used customer service and communication to assist customers and vendors; Used Microsoft Office to manage orders, customers, and sales reports; Assisted Owner with meetings, campaigns and training new employees.

Accomplishments

Increased sales by completing orders, sending them out, and communicating with customers about satisfaction and receiving feedback to better the company.

Skills Used

Computer-literate performer with software proficiency covering a wide variety of applications; Innovative problem-solver who can generate workable solutions and resolve complaints; Energetic performer consistently cited for passion for work, sunny disposition, and upbeat positive attitude; Confident hard working employee with great work ethic and is committed to achieving excellence.

EDUCATION

License in Cosmetology Sunstate Academy - Fort Myers, FL 2013 to 2015

High School Diploma in General Howard High School - Ellicott City, MD 1998 to 2002

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