international service manager and flight attendant.
Resume:
Joseph S. Mack
Magnolia, TX 77354
281-***-**** *********@*****.***
Flight Attendant/Purser
PERSONAL SUMMARY
A confident, reliable and resourceful flight attendant with an in depth knowledge of the airline industry. Possessing great communication skills with a friendly and enthusiastic delivery. Flexible and accountable with the ability to adapt to challenges when they arise.Owning the technical knowledge to resolve them. Having a professional, approachable, cheerful and friendly personality and a proven ability to ensure that the guest experience is always, safe, relaxing and enjoyable.
WORK EXPERENCE
International Service Manager/Purser-United Airlines
April 24, 1986-July 31, 2015.
On board manager for international service. Service, hospitality and safety professional. Responsible for managing crews of up to 14 crew members including conflict management. Responsible for all international documentation, communication with the flight deck and all aspects of international flights.
Flight attendant-Continental Airlines
FAA approved flight attendant and ambassador for the company. Offering gracious and respectful host services. All flight safety related duties including pre flight checks performed with
excellence.
Aircraft Certification Team 767-400
Responsible as chief purser for FAA evacuation certification for 767-400 aircraft.
Consumer Relations
Reviewed and delegated consumer complaints and compliments at the corporate office.
Military Charter Chief Purser
Coordinated military charters on board service and safe delivery of military personnel through out the world.
KEY SKILLS AND COMPETENCIES
Posses great Crew Resource Management skills
Conflict resolution ability
Extensive knowledge in the service industry providing great guest care.
Years of technical knowledge of aircraft and the operation of air travel.
Superior listening skills, and the ability to create a comfortable, enjoyable atmosphere for guests and crew members alike.
Knowledge of Charter flight both military and recreational.
ACADEMIC QUALIFICATIONS REFERENCES
High school diploma 1981 Available upon request.
Glenbard North HS
Carol Stream, Ill.
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