Stephanie Reynolds
***** ***** **. * *******, MI 48234 ٠ 313-***-**** ٠mssrreynolds3@gmail.com
EDUCATION
Allen School of Health Sciences Graduated August 2015
Medical Insurance Billing and Coding Certificate: GPA 3.5 Jamaica, New York
EDUCATIONAL / PROFESSIONAL TRANSFERABLE SKILLS
ICD-9, ICD-10, CPT, HCPCS
Coding & Billing
Processing Electronic Claims
Insurance Reimbursement
EMR
HIPPA
Payment Posting
Medicare/Medicaid
CollaborateMD medical billing software
Type speed 50 WPM
Provided customer service with empathy, dignity and respect.
Able to work independently and within a team environment
Excellent people skills, pleasant attitude and thrives on helping to solve problems
Superb communication skills, verbal and written
WORK EXPERIENCE
Career Advisor September 2014- November 2014
Noble Voice Detroit, Michigan
Solicited sales of new or additional services or products.
Checked to ensure that appropriate changes were made to resolve customers' problems.
Referred unresolved customer grievances to designated departments for further investigation.
Conferred with customers by telephone to provide information about products or services, enter orders, cancel accounts, or obtained details of complaint
Patient Care Technician August 2011 – November 2012
DaVita Dialysis Southeast Michigan
EHR; Medical record charting software
Developed constructive and cooperative working relationships with others, and maintained them over time.
Observed, received, and otherwise obtained information from all relevant sources.
Stephanie Reynolds resume (pg2)
Certified Nursing Assistant July 2008-September 2011
Ciena Healthcare Southeast Michigan
Documented or otherwise reported observations of patient behavior, complaints, or physical symptoms to nurses.
Knowledge of relevant equipment, policies, procedures, and strategies to promoted effective local, state, or
national security operations for the protection of people, data, property, and institutions.
Gathered information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
Certified Nursing Assistant November 2007-July 2008
Imperial Healthcare Center Dearborn Heights, Michigan
Provided safety and well-being on the lock down unit for people that have: Dementia, Alzheimer, Schizophrenia and split personalities.
Used logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Certified Nursing Assistant March 2002-April 2004
St. John Father Murray Nursing Center Centerline, Michigan
Talked to others to convey information effectively.
Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
Understood written sentences and paragraphs in work related documents.
AWARDS / ACHIEVEMENTS
Certificate of Completion Medical Billing and Coding August 2015
Silver Level Honor Roll- Winter-Summer 2014/15
CollaborateMD Certificate of Achievement
REFERENCES
Mrs. Lakitrice Blanks
Certified Nursing Assistant – Trainer with Home Hospice
Mrs. Wanda Roundtree-Graves L.P.N.
18317 Pine W Brownstown, MI 48193
Ms. Shrita Baker
Account Services Representative for Henry Ford Health Systems
Ms. Ann Keeney M.S.N., B.S.
Professor at Allen School of Health Sciences