Sales Management

Experienced Business Process Analyst with proven ability to translate business objectives into efficient projects and processes.

Qualification Summary

Qualifications incorporate 7 years of multifaceted business analysis experience including: executive consulting to create solutions; talent recruitment, management, and training; requirements development, system design, development management; quality assurance, integration and release.

Ten years of commercial and technical solutions consulting experience including: technical engineer performing implementation and training, and solutions sales representative to global industry.

Professional Experience

(2013-2015)

PT Services Group &

Celerity/Highmark

Pittsburgh, PA

Temporary positions, each contributing to my professional skills, during search for permanent opportunity that takes advantage of my experience.

Marketing Associate for PT Services Group, Pittsburgh, PA

Outbound sales of services. Quality processing of service sales.

Celerity / Highmark, Pittsburgh, PA

Short-term contract performing project management for various technology integration projects and training projects.

(2003-2012)

Software Engineering Institute

Pittsburgh, PA

Team Leader / Business Analyst

Built and managed new business systems to support evolving business needs. Defined core systems and operations to support 400+ external process management consultants and internal management professionals. Lead technical team in implementation of systems and services encompassing event tracking, professional credentials management, processing of complex data packages, data quality assurance, and business analytic reporting.

Product Development Team

Developed and maintained appraisal methods to supplement CMMI Capability Maturity Model – Integrated) Software product line, with a focus on increasing quality and reputation of the Appraisal Program. Performed process consulting and maturity appraisals for external customers. Became interface with the external consulting community leading to the vision of a business model enabled by technology.

Training and Mentoring Analyst

Cross-organizational consulting engagement with CERT (Computer Emergence Response Team) to develop professional advancement curricula for government client encompassing courses in Leadership, Resilience Concepts, Risk Management, and specific Program Technical Competencies.

2002)

National Association for the Self-Employed

Licensed Health Insurance Enroller and Life Insurance Agent

Position enabled maintaining sales skills and learning new markets while I searched for the next step in my career.

1986-2001)

Hewlett-Packard Company

Palo Alto, CA

Programs Manager, Internet Software Infrastructure Operation

Recruited, trained and managed specialized sales teams. Converted installed-base customers to subscription service support. Increased software upgrades revenue by greater than 300%. Led cross-functional teams to identify customer needs and implement technology based solutions. Represented user experience to product technologists. Achieved $12M annually in sales of communications and workflow solutions.

Sales and Marketing Representative, Commercial Systems & Software

Developed business relationships with executives and established profitable engagements using internal and third party resources to achieve yearly quotas of $7M in sales to a global account. Delivered multimedia presentations to major customers and prospects at industry events to promote HP’s strategic initiatives.

Business Analyst, Professional Services Organization

Pioneered consulting service for embedding technologists into customer workforces. Solicited and delivered technical consulting services. Developed and taught software and networking courses.

Technical Skills

Software Engineering Institute

Capability Maturity Models – Software Development, Service Development, Resiliency Management

Change Management

Risk Management

Certificate in Project Management Principles & Management Concepts, Vienna, VA

Facilitators' Training /Diversity and Inclusion Workshops

Education

BS/Business Management May 1986 Point Park University

Pursuing MS/Public Management ongoing The Heinz College, CMU

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