Customer Service Manager

Shirab Sears

Business Owner Managing Director Manager Organization Chairman

PERSONAL CONTACT

Shirab Sears

*** ***** ****,

Malverne, N.Y. 11565

Mobile: 571-***-****

Email: ********@*****.***

AREAS OF EXPERTISE

Program-Project Management

Sales & Marketing

Supply Chain / Service Delivery

Procurement

Managing Crisis Situations

Customer Service

Operational Performance

Business Plan Development

RECOGNITIONS

U.S Army Recognition of Outstanding Service for Logistical Services

Puerto Rico National Guard Recognition of Appreciation for Logistical Support

Guyana Police Force Commendation & Award for Security Surveillance

Guyana Community Policing Recognition for Membership Development and Community Awareness

PROFILE SUMMARY

A service-oriented leader with 25+ years of management experience, creativity and entrepreneurial expertise. My core competencies include operational and production efficiencies, communication, time management and writing skills. A decision maker leading teams to deliver successful, sustainable business results

BUSINESS VENTURES - OWNER OPERATOR

Sears General Store Boat House Sports Bar –Guyana Aug 2007 – Mar 2015

Developed and build two businesses from start-up. Managing the daily operations with increasing annual sales year over year by 7%. Created and marketed all activities and promotional events. Produced a consistent 20% of new business through referrals building trust and rapport with customers. Hired, trained, developed and supervised 20+ employees on all aspects of both businesses

CAREER HISTORY

BLK Transport Inc. – Trinidad

Managing Director Nov 2000 – Jul 2007

Managing the regional charter services for tug and barge operations for the Caribbean. Provided leadership to direct reports of 15+ crew members. Conducted and negotiated long and short term contracts with vendors and suppliers Established and delivered on SLA’s with a 98% cargo on time delivery. Organized vessels, voyage documentations and oversaw maintenance and procurement of stores, bunkers and vessels. Major role player in the profitable sale of the company due to a merger and acquisition within the charter industry

Rambaran Shipping Co. Ltd. – Georgetown, Guyana

Manager Apr 1990 – Sep 2000

Managing the wharf operations and logistics of 1000+ tons of break bulk cargo daily production. Project leader coordinating the wharf construction project of $500K. Delivered on sales of imported bulk stone generating revenue $50K monthly. Conducted oversight for ship repairs, shipping agency and documentation

ACCOMPLISHMENTS COMPUTER PROFICIENCY

Divisional Chairman Of Volunteer Guyana Community Policing

Treasurer Of Volunteer Guyana National Community Policing Executive

Registered Public Notary Of Virginia

Proficient In Microsoft Office Suite

EDUCATION

St. Stanislaus College- Guyana, South America

General Certificate Of Education, UK Academic Qualification– Associate’s Degree Equivalent

REFERENCES

Available on request

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