Quality Assurance Manager

Edda E Velasco

acrktv@r.postjobfree.com 352-***-****

Quality Assurance Manager

Summary

QA professional with 15+ years of progressive experience and record of significant successful contribution in quality management, project management, process improvement, business analysis/evaluation, product-development life cycle with a diversity in methodologies, quality management systems, processes, standards, and systems in a wide range of organizations with or without standards, processes and governance programs in place.

The primary responsibility is to manage execution of QA activities delivery within the organization and act as the Quality production gatekeeper. Analytical skills with the ability to Prioritize and multi-task, attentive to detail, with great determination, persistence, imagination, driven, pragmatic, intuitive, inquisitive, competitive, resourceful, creative, deductive reasoning. Skilled at handling aggressive deadlines with short and critical release cycles.

Unifies and Owns the Quality Assurance Engineering across products, implementations, and operations and raises the hand at the roundtable to advise on negative impacts.

Accountable and responsible for the Risk identification plan, creation, and mitigation.

Manages the planing, development, execution, implementations, estimation, and reporting of all assigned QA activities and ensures compliance.

Establish departmental policies, procedures, goals, and objectives.

Define appropriate metrics, budgets, and exercises monitoring and control of all related activities. Provides estimates and forecast resource needs based on projected pipelines.

Select, develop and provide oversight and guidance for Software Quality Assurance staff.

Collaborate with other managers and staff throughout the organization to ensure that the quality system is functioning properly.

Provides advice on changes and implementation of Quality systems, as applies to software.

Creates a pervasive quality culture.

Performs gap analyses of requirements and develop proper QA metrics for assessing the quality of deliverables.

Areas of Expertise/Tools/Applications

•Quality Assurance Management

•Continuous Improvement

•Change Management

•Corrective/Preventive Action

•Mentoring/Training

•Business Process Mapping

•Tracking and Reporting

•Facilitation

•Team Building and Reward Recognition

•Internal Process and Product Auditor

•Project Management

•Gap/Risk Analysis

•Business Intelligence

•Testing Methodologies

•Automation

•Network Protocols

•Automation strategy and framework.

•Testing White, black, gray, visual testing, integration, system, A/B, multivariate, regression, acceptance, alpha and beta, non-functional, performance, usability, security, localization, functional, stability, exploratory, stress, boundary, positive, negative, automation, load, BI, etc.

•Financial applications, digital ad Exchange, pharmaceutical, entertainment, saas, retail, travel/hospitality, student loans, advertising agencies, Food safety.

•Fast paced delivery of content.

•Mobile IOS/Android.

•Web applications, client server.

•Content Management Systems.

•Manage the day-to-day testing activities, leading and coordinating the quality efforts and initiatives.

•Advocate of cross training between QA resources to create stability and foster excellence.

•Experienced at gathering, and reviewing business requirements and functional specifications.

•Functional and non-functional requirements, traceability matrices, defect and progress status reports dashboard graphs, risk analysis, and project estimation.

•Strong advocate of the user experience.

•Multi-tier software, environments, end-to-end testing, web accessibility section 508.

•Back end testing.

•Waterfall/Agile/Scrum/TDD

•Appium for mobiles automation testing

•SVN.

•ETL, EDI and ERP testing.

•Expert at cross browser testing with knowledge of browser specific rendering issues, including email blasting for different email clients, social network components accessibility.

•Broad knowledge of CMMI models

•VMWare, Jira, test lab, test environments administrator.

•Creates Partnership Alliances with departments to gain better understanding of their processes and help promote proper handoff to QA.

•Web analytics KPIs, Unique Visitors, Page Views, Downloads, Form Submissions, Funnels,

•Journey/Click-stream Reports, weblogs, parsing, URLs, etc

•Jenkins CI

•Automation experience with several tools and Selenium Web driver.

•Java, and Eclipse, Maven, TestNg for Web driver.

•Windows, Mac, Windows, and UNIX operating systems.

•Flash applications, standard and rich media banners, double click studio, flash validator to insure the right metrics are in place to traffic.

•Google Analytics, spotlight tags, tracking codes for website traffic monitoring and marketing effectiveness.

•Softlayer cloud platform

•All Microsoft applications, Bugzilla, Zen Track, IssueTech, Photoshop, Xml, Html, Jira, Putty, VI Editor, Toad, Sql, HP Quality Center, JavaScript, Java, Dhtml, Dreamweaver, flash, oxygen, Msfrontpage, Unix, Load Tester Pro, Apache server, Selenium, Web driver, Jmeter, CSS, Informatica, Java, VMWare, IBM Lotus Notes, Mac, Adobe Flash CS5, uptime software, Text Wrangler, Double Click Studio, Double Click Flash Validator, TFS, Visual Studio, VBScript, shell scripting, Ajax, LAMP, Eclipse, Litmus, Maven, SoapUI.

•Microsoft platforms, Apple and UNIX

•MS Access, SQL Server, MySQL, DB2, AS400

•Netscape, Internet Explorer, AOL, Prodigy, Juno, MindSpring, MSN, Roadrunner, Vista, Firefox, Safari, Chrome.

Professional Experience

Quality Assurance Manager- N2N Global – Longwood, Fl – 9-2014 to 5-1-2015

Manage and coordinate the day to day activities in a SaaS model organization.

Planed and developed the Quality Test management system and organization from ground zero, including Project QA time estimation and process-improvement identification and tracking.

Designed from scratch the complete QA department, environments, tools, and governance

Created the designing for the Automation framework, and crafted the complete effort.

Strengthened business-unit relationships and ensured timely delivery of quality deliverables.

Active and direct contributor to the improvement of best practices.

Quality Assurance Manager- EuroRscg -New York, NY-3/2009 to 08/2014

Manage project workload and assess resources needed for completion.

Drive the testing efforts and initiatives.

User acceptance, functional, regression, integration, compatibility, positive, negative testing, security, end to end, etc., in .Net environment.

BI reporting testing

Rich media applications, including flash banners, flash-based micro-sites, landing pages, and mobile applications, coordinating and overseeing the performance of work by other resources.

Internet technologies and emerging web trends.

Browser extensions like firebug and web developer’s tools.

Tracking tags such as Google analytics, Spotlight tags, and analyzed results, etc.

Defect-tracking and QA management tools.

HTTP traffic monitoring tools such as Charles or Fiddler, Firebug, and YSlow to analyze performance.

Email campaigns and insuring compliance to Can-Spam act.

Websites with social network components such as Facebook and YouTube, etc.

Automation suites/framework using Selenium.

Design, create, and maintain test environments and lab.

Test strategies, risk analyses, and execute robust test plans.

Industry standard metrics as well as specific account-related metrics for adjusting internal QA standards specially 508 compliance.

Technical documents (functional specifications, copy decks, design comps).

Updating standards, manually testing websites, micro-sites; HTML emails, flash banners, and other related digital work.

Sr. Quality Assurance Lead/Manager- Yahoo, Inc.-Tallahassee, Fl./NYC 08/2005-11/2008

Coordinated the testing activities and allocated resources based on deliverables and skills needed.

Responsible for ensuring that IT products are delivered in a manner that consistently meets expectations, requirements and specifications and achieves a defect free release with the highest level of user experience.

All quality assurance activities required to validate and document all software components involved in configuration, software enhancements, data conversion and systems integration while ensuring that test results and metrics are captured.

Work with business requirements and systems teams to define and write test plans to ensure new Web enabled Java based applications and enhancements to existing applications satisfy business requirements.

Coordinate and assist in developing an inventory of test plans, standard test scenarios, detailed test scripts, test verification procedures, and associated test case data for all Florida Office supported functions.

Plan, coordinate and take a major role in conducting most types of QA testing.

Responsible for the testing environment and version control

Automation using Selenium, QTP, and QC.

Quality Assurance Engineer- Nelnet Inc.,- Jacksonville, Fl.- 04-200*-**-****

Test company web site to ensure proper translation from English to Spanish Internationalization and Localization testing, loan origination, servicing and funding application testing

Work with business and systems teams to define and write test plans to ensure new Web enabled Java based applications and enhancements to existing applications satisfy business requirements.

Provide testing status and results to Project Team. Develop, publish and implement test plans for all the eServices products.

Extensive working knowledge of web based applications testing.

Write test plans and test cases from Business requirements and Functional Design specifications

Validate AS400 database

Validate fixes/enhancements across multiple platforms.

Establish and implement a regression test process.

Coordinate the performance of careful and thorough testing for each release.

Quality Assurance Tester- Uptown Domains & Development – St. Petersburg, Fl.-02/2003 – 03/2004

Translate and test company website to Spanish. Localization testing to customer universal Spanish sites.

Provide tech support in English and Spanish.

Prepare test cases, test plans and complete system, user, and regression testing.

Report testing results (including passed/failed status, total test execution time, and all defects detected).

Execute defect-specific tests, and regression.

Bug reports.

Testing hosting platforms.

Understanding of network protocols.

Working on a UNIX environment.

Junior QA Tester - Software Systems Inc. – Denver, Co. - 01/2001-10/2003

Write test cases designed to test the functionality of specific software modifications and enhancements based on provided software functional specifications and design.

Validate software functionality to assure that it meets the high standards and the requirements of the customer and/or the system designer.

Track and record defects using tracking software.

Tested web based applications.

Education

Universidad de Puerto Rico- Bachelor of Computer Science- Minor in Finance and Accounting

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