Customer Service Management

Andrew Osborn

*** **** * ******* **, Brantford, On, N3S 7K2

E-mail: ********@*****.***

Phone: 519-***-****

Professional Profile

Experienced sales & customer service rep with 5+ years’ experience. Computer proficient with strong communication and analytical thinking skills. Looking for beneficial full time employment.

Education

2012 – 2016

Sept - Aug

2011-2012

Jan – Apr

2006-2007

Sept – Apr

2008

Honors of Business Technology Management

Wilfred Laurier University – Brantford, On

School of Business Education

General Degree: Contemporary Studies

Minor: Leadership

Course provides managerial link between information technology employees and upper management

Placed first among all Laurier in a business strategy competition

Business Diploma

Mohawk College of Applied Arts & Technology – Hamilton, On

Noteworthy courses: Business Law, Marketing, Financial Accounting, Consumer Behavior, Applied Selling & Statistics

VP of Marketing for a mock non for profit business in my Entrepreneurship class; We raised $1500 selling Mohawk College Bracelets to students, faculty and parents

Police Foundations

Algonquin College – Ottawa, On

Strong knowledge of Criminal & Civil Law

Smart Serve Certified

Work Experience

2011-2015

Summer 2013

2012-2013

Nov – Jan

2010 - 2011

Mar - Jan

2008 – 2010

Jul – Mar

Steve’s Skids – Brantford, On

Position: Lead Hand, Labourer

Skills & Accomplishments:

Team coordination, and work place safety

Achieve specific goal targets on a consistent basis

Employee training

Cora’s Breakfast & Lunch – Brantford, On

Position: Lunch and Preparation Cook

Skills & Accomplishments:

Keeping up with orders, while maintaining high standards of quality and professionalism

Excellent time management development

Hawk & Bell Bar and Grill – Brantford, On

Position: Bartender

Skills & Accomplishments:

Leading Bartender

Responsible for server and patrons

Attend patrons needs at the highest quality

Grandor Lumber Inc. – Ottawa, On

Position Labourer

Skills & Accomplishments:

Advancement within 10 months of employment

Daily quotas were met regularly at high quality standards

Rideau Carlton Raceway – Ottawa, On

Position: Bartender

Skills & Accomplishments:

Worked service and cash bars inside the RCR restaurant

Private events, such as: Carivibe, Wedding Receptions, OLG events and Christmas parties

Contact this candidate