Customer Service Sales

Janet Ettawageshik

**** ***** ********, ********, ** 60456

773-***-**** • E-Mail: acrkmk@r.postjobfree.com

Objective

To obtain a full time general office or retail position with an opportunity to assume responsibilities toward advancement.

Qualifications

I am a talented customer service associate with proficiency in resolving customer concerns in a professional manner. I handle multiple responsibilities quickly and efficiently. I am a motivated and dependable team player with a focus on customer satisfaction.

Work History

2014 Present, Dispatcher, Central Steel & Wire Company

Ensure delivery trucks are of proper weight, and shipments conform to customers specifications

Prepare documents for deliveries to customers including Bills of Lading, truck log details, delivery receipts, and export paperwork if needed

Monitor deliveries, obtain signed confirmation for materials delivered, and record times and details in system

Answer phones as needed and direct to proper extension or person

2008 2014, Merchant Risk Specialist, Vantiv

Reviewed reports to identify merchants with unusual or concerning processing patterns

Investigated suspicious merchant sales activity; assisted in decision making process to release funds held from merchant accounts once suspicious sales activity was explained

Assisted in the prevention of fraudulent transactions

2007 2008, Invoice and Data Entry Clerk, Roadco Transportation

Received and reviewed orders; Created and mailed invoices on a daily basis

Proofread invoices and updated customer accounts

Scanned invoices, sent faxes and reviewed P.O.D. and BOL documents for accuracy

Assisted customers with concerns regarding invoices, mailed and checked prices on rate faxes

2005 2007, Customer Service, Labriola Baking Company

Conferred with customers by telephone and in person to verify and confirm orders

Resolved customer grievances in real time or referred to relevant department for further investigation

Reconciled cash and check transactions

Performed other clerical tasks such as updating customer files and databases

2001 2004, Options Clerk, Susquehanna Investment Group

Bought and sold options for the public

Efficiently executed multiple order entries; inputted market data into system

1999 2001, Head Options Clerk, Beartooth Capital

Assumed responsibility for processing trade orders, multiple order entries and daily reconciliations for several traders in fast-paced highly volatile environments

1985 1999, Options Clerk II, Chicago Board of Options Exchange

Collaborated with brokers on transaction discrepancies, revising and resolving trade reports in a timely and efficient manner

Education & Credentials

2003 2005, Moraine Valley Community College

1999 2003, Richard J. Daley College

Proficient in Word, Excel, Electronic Book

Type: 40 WPM; Keystrokes: 800

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