Mechanical Engineer Manager
Resume:
Tjahya Sobarna
The Castilla Blok B*/** BSD City Serpong, South Tangerang 15318 Banten Indonesia
Mobile Phone: +628*********, email: ******.*******@*****.***
PROFILE
Birthplace, Birthdate
:
Bandung, 13 January 1967
Gender
:
Male
Marital Status
:
Married
Home Address
:
Cluster The Castilla Blok B9-11 RT 02/RW 10
Kelurahan. Rawa Mekar Jaya, Kecamatan Serpong, BSD City South Tangerang, 15318 Banten Indonesia
Telephone Number
Email address
:
:
Home : +62-21-290*****
Mobile : +62-813********
******.*******@*****.***
SUMMARY
The Best Employee of PT INDOSAT 1996.
The Best Graduation from Polytechnic Institute Technology Bandung 1996.
The Best thesis academy Polytechnic Institute Technology Bandung 1996.
12 year experiences in a leading Cellular Telecommunication Provider in Indonesia (PT INDOSAT ).
7 years experiences in Building Automation System of 27th floor INDOSAT Building.
6 years experiences in Audio-Video Conference System of PT INDOSAT.
1 Year experience in Steel Industry (Cold Rolling Mill Indonesia Limited Company) CILEGON Industrial Estate.
Able to work on own initiative and can demonstrate the excellent work that is expected.
Have a high commitment to meet strict KPI targets.
Have a high interest in working with new initiatives and new strategic business process solutions to improve performance in the company.
JOB EXPERERIENCE
NO.
POSITION
DIVISION/COMPANY
START
END
1
IBC Project Senior Manager
PT Soon Poh Technology
01-2015
Until now
2
Head of Cellular Network
PT Informasi Sarana Telekomunikasi
02-2014
12-2014
3
Commercial Help Desk Manager
Group Technology Customer Support, PT INDOSAT
03.2010
01.2014
4
Coverage & Quality Manager
Network Quality & Surveillance Division, PT INDOSAT
01.2006
02.2010
5
Base Station Subsystem Operation & Maintenance Manager
Base Station Subsystem Operation & Maintenance Division, PT INDOSAT.
01.2004
12.2005
6
Senior Network Engineer
Radio Access Network Optimization Division, PT INDOSAT .
01.2002
12.2003
7
International Audio-Video Conference Engineer
International Telecommunication Services Division, PT INDOSAT.
01.1996
12.2001
8
Electrical/Mechanical Engineer
Building Automation System, INDOSAT Limited Company
12.1989
12.1995
9
Electrical/Mechanical Engineer
Control Pickling Line,
Cold Rolling Mill Indonesia Limited Company
07.1988
11.1989
FORMAL EDUCATION
No
INSTITUTE
MAJOR OF STUDY
GRADUATION
ESTABLISHMENT
ACHIEVEMENT
1
Institute Science and Technology National, Jakarta Indonesia
Electro (Telecommunication)
2012
Bachelor Degree
GPA : 3.63
2
Polytechnic Institute Technology Bandung, Indonesia
Electro
(Control Based Computer)
1996
Diploma Degree (D3)
GPA : 3.59
3
Development Technical Senior High School Bandung, Indonesia
Electronic (Telecommunication)
1988
Senior High School
Average : 7.6
COURSES AND TRAINING
NO
COURSE NAME
PROVIDER/LOCATION
START
END
Sertified
01
OPTIX SDH Network Design Basic Training & Line Maintenance
Huawei Training Center, Hangzhou China
14.01.2013
29.01.2013
Yes
02
Radio Network Optimization
INDOSAT Training Center, Jakarta
28.04.2010
29.04.2010
03
INDOSAT Business Management and Leadership Program
Learning & Capabilities Management Jakarta
21.03.2010
10.08.2010
Yes
Map Info Basic
PT Duta Astakona Girinda
21.04.2010
22.04.2010
Yes
04
Presentation Skill
Learning & Capabilities Management Jakarta
26.05.2009
27.05.2009
05
ESQ Mission Statement and Character Building
Learning & Capabilities Management Jakarta
04.12.2008
05.12.2008
Yes
06
ESQ Leadership
Learning & Capabilities Management Jakarta
09.05.2008
11.05.2008
07
Managing by Project
Learning & Capabilities Management Jakarta
11.12.2007
13.12.2007
Yes
WCDMA Radio Network Tuning
Ericsson Indonesia
26.03.2007
28.03.2007
Yes
08
3G Repeater type R-27 WCDMA Brand REMOTEK
ADITYA PRADANA Limited Company, Jakarta
22.09.2006
22.09.2006
Yes
09
WCDMA Radio Network Tuning
Ericsson, Indonesia
26.03.2007
28.03.2007
10
Dare to Change and Dare to Fail
Learning & Capabilities Management Jakarta
28.11.2006
29.11.2006
Yes
Radio Network Optimization Pricnciples
NOKIA Indonesia
12.06.2006
14.06.2006
Yes
11
Program Pendidikan Peningkatan Kompetensi Bidang Managerial -1
PPM Institute of Management, Jakarta
09.05.2005
23.05.2005
Yes
12
Planting Program Corporate Values
Learning & Capabilities Management Jakarta
17.02.2005
18.02.2005
13
RF-Task Analysis Workshop
Ericsson Indonesia
11.01.2005
11.01.2005
14
BSS - Operation & Maintenance, Module : GSM BSS Configuration
Ericsson Indonesia
03.01.2005
05.01.2005
15
GSM Radio Network Features
Ericsson Indonesia
29.11.2004
03.12.2004
16
Core - Operation & Maintenance, Module : GSM MSC/VLR Operation & Configuration
Ericsson EAM Kuala Lumpur -Malaysia
03.11.2004
09.11.2004
17
GPRS/EDGE Radio Network Dimensioning & Performance Workshop
Ericsson EAM Kuala Lumpur -Malaysia
25.10.2004
27.10.2004
18
BSS Network Optimization : GSM GPRS Radio Dimensioning Performance
Ericsson Indonesia
20.10.2004
22.10.2004
19
Core - Network optimization, Module : GSM RAN Statistics Introduction
Ericsson EAM, Kuala Lumpur-Malaysia
11.10.2004
12.10.2004
20
How to Use : Protocol Analyzer k15
DIAN GRAHA Limited, Jakarta.
27.05.2004
28.05.2004
Pelatihan Dasar Teknologi Telekomunikasi dan Informasi
Indosat Training Center
09.12.2003
11.12.2003
Yes
TEMS Investigation
Ericsson Indonesia Knowledge Center
28.03.2003
28.03.2003
Yes
21
Talk Quality Evaluation Convention 2001
PMMI, Jakarta, Indonesia
24.01.2002
24.01.2002
22
Documentation and Conversion of ISO 9001: 2000
SGS Indonesia, ITCC INDONESIA
17.07.2001
19.07.2001
Yes
23
Quality Circles
PQM Consultants, Indonesia
15.05.2001
18.05.2001
Yes
24
Microsoft Certified Database Administrator
PT Microsoft Indonesia, Indonesia
30.10.2000
10.01.2001
25
Marketing for non -marketer
INDOSAT Training Center, Jakarta
10.09.1997
11.09.1997
26
System Communication Data
INDOSAT Training Center, Jakarta
25.01.1993
05.02.1993
Yes
JOBS EXPERIENCES
1.ICB Project Senior Manager PT SOON POH TECHNOLOGY start from 01-2015 until now
Job Responsibility :
Responsible to manage and providing basic design and advice/support to IBC projects in Soon Poh and its subsidiary companies,
Assisting Soon Poh in communication & coordination with operators for CME and TI project work (both outdoor and IBC) with Indosat and other operators from time to time.
Assisting IBC project (both existing sites and new IBC), covering its design and implementation works-including survey, design, implementation, testing & commissioning of IBC system.
Providing needed costing and investment support to Soon Poh or Soon Poh subsidiary with regards to IBC system coverage improvement/ integration, implementation and operation & maintenance support services.
Any telecom project works that may be assigned by his supervisor or its managerial Staff.
2.Head of Cellular Network PT Informasi Sarana Telekomunikasi start from 02-2014 to 12-2014
Job Responsibility: Cellular Network Consultans
•Giving recommendation for design, specification and budget calculation for Cellular Network
•Project tender of PT ISATELKOM
•Provide Technical Presentation to prospective clients
•Provide Technical of Reference (TOR) for Telco project
•Provide Installation Guidance for Telco project
3.Commercial Help Desk Manager start from 03-2010 to 01-2014
Job Responsibility: Customer Complaint Handling Management,
Responsible to manage customer complaint handling staff, on level-1 complaint handling (first handling of technical problem analysis) and ensure problem handling time meet to SLA.
Complaint analysis due to network issue.
Level-1 handling/action to solve the problem.
Dispatching problem to the related technical department by ticketing order system, based on first problem analysis and recommendation.
Responsible to manage customer complaint management staff
End to End Monitoring & Tracking the customer complaint handling ticket order, to ensure the ticket followed by related department and handling time meet to SLA.
Generate daily and weekly report to.
Complaint handling achievement all of related technical department.
Summarizes the network problem by grouping issues statistical and review the network level services which delivered to customer.
Responsible to lead the root cause analysis meeting with related technical department/Vendor
Finding the root-cause problem that high impact to customer.
Finding the solution mitigation of the problem.
Finding the solution preventive action, to prevent the same problem.
Facilitating the related department, to provide project, budget approval and vendor in related issue.
Responsible to manage direct complaint handling team for VIP and corporate customer complaint
Direct in charge for handling VVIP and Corporate Customers to ensure SLA achieved.
Direct in charge for handling corporate customer, related to network solution and full supporting to achieve the sales revenue target.
Full responsible to provide the temporary and permanent technical solution for corporate customer.
Assign a single point of contact of technical problem or solution for VIP or corporate customer.
Successfully to implement the new initiative to improve customer handling services
Improve the Customer Complaint Handling Business Process refer to Lean project management (more efficient for Human resource and reduce the wasting time).
Developing reporting system for customer complaint achievement more effective.
Developing new application integrated system for network faulty, availability, performance, congestion and customer complaint analysis.
Developing new application for auto tracking and auto escalation system for ticketing system customer complaint handling due to Network problem.
4.Coverage & Quality Manager start from 01-2006 to 02-2010
Job Responsibility: Monitoring, Investigation, analyze and solving problem to improve coverage, network performance and traffic degradation (2G, 3G and CDMA), based on data statistic, Field test analysis and Customer Complaint.
Responsible to manage Network Quality Improvement team ( 2G, 3G and CDMA)
Ensuring the KPI of network performance meet the target:
Call Setup Success Rate.
Call Drop Rate.
Hand Over Success Rate.
Ensuring the network performance, maintained on KPI target.
Analyze network performance degradation, based on data statistic and field test (drive-test).
Improve the network performance degradation by parameter tuning, decongestion tuning and field tuning.
Responsible to manage Network Coverage Improvement team (2G, 3G and CDMA)
Ensuring the cellular coverage services maintain on KPI target.
Analyzing the network performance and coverage degradation based on field test result.
Improve Network performance and coverage degradation by mechanical tuning (antenna orientation/tilting).
To lead meeting related to performance, capacity and coverage degradation Issue, with related department and vendor.
Provide budget improvement related to network performance degradation and congestion.
Responsible to manage Network Coverage Measurement team (2G, 3G and CDMA)
Ensuring the outdoor and indoor coverage optimal to the potential market area.
Outdoor and indoor benchmarking field test for all operators.
Outdoor and Indoor Spot problem field test based on Customer Complaint and Network Degradation.
VIP route field Measurement.
Spot problem network degradation scanning due to frequency interference.
Field test /Scanning report analysis
Generate Technical report
Generate Management report
Generate Coverage Improvement recommendation based on field measurement
Fully technical support to marketing department (in Projects of Commercial Attack and Market Bite Size)
Provide the Network availability, coverage and Capacity for existing network report to related market area.
Provide new network capacity and coverage base on commercial attack plan, by creating proposal document (Business case, Term of Reference and Specification).
Create new initiative for additional Capacity and Coverage issue as temporary solution for the urgent cluster/area related to the commercial attack by adding new BTS Mobile, Repeater Indoor & Outdoor, MCPA and INLINE Amplifier.
Provide the Network Profile (Coverage & Performance) on certainly area by filed test and coverage legend.
Handling the network complaint through to commercial by direct field investigation and statistical analysis:
Mechanical tuning (antenna tilting/orientation, split Sector outdoor antenna, adding Indoor antenna, installation Repeater, MCPA, INLINE Amplifier and BTS Mobile installation).
Parameter tuning (network Reconfiguration and Parameter optimization).
Capacity Upgrade (TRX balancing, BTS upgrade/Down grade and propose new TRX Implementation).
Responsibke to manage the administration technical support related to performance & Coverage improvement department
Budget planning and absorption monitoring.
Generate Project Document
Project Initial Document
Business Requirement Specifications Document
Business Case document
Term of Reference document
Technical evaluation document
Acceptance Test Document
Join planning with Commercial to expand the market bite size project
Determining Network solution (Capacity, Coverage and Performance) based on potential market area expanded by department of commerce.
Field Survey to determine and define site acquisition plan based on potential market area to expand by marketing.
Provide recommendation to Commercial to attack market area, to utilize the low traffic utilization.
Successfully to implement the new initiative to improve revenue and network performance
Create the new integrated application “Mapping for comprehensive Network and Market Analysis”, by demonstrate the network (performance, Congestion, and Coverage Legend) and Market Profile (Outlet Sales, Market Potential and Citizen legend).
Developing auto system monitoring, to do more effective and efficient network monitoring system.
5.BSS Operation & Maintenance Manager start from 01.2004 to 12.2005
Job Responsibility:
Responsible to manage the operation team to ensure network operation continuously on Radio Network Access system.
Preventive, corrective maintenance and operate the BSS operation and troubleshooting
TRX Replacement and Configuration
Power utility maintenance
GENSET Operation & Maintenance
Radio Transmission and Fiber Optic operation & maintenance in BSC-BTS level
24 hour monitoring BSS availability
Troubleshooting and Investigation BTS and BSC down strict to the KPI Availability
Analyze and Investigate BTS/BSC alarm that impacted to network services
Responsible to manage solving problem of BTS down due to community and Building management Issue to ensure continuously network services.
Successfully to implement the new initiative to improve handling time
Create fault tracking data base to improve BTS preventive maintenance
Create new business process by mapping the BSS maintenance base on area to improve problem handling time.
6.Senior Network Engineer start from 01.2002 to 12.2003
Job Responsibility: Network performance Improvement
Daily/Weekly Performance Monitoring and Analysis
Daily/Weekly Traffic Monitoring and Analysis ( Low Traffic & Congestion)
Worst Cell Analysis & Optimizing related to parameter problem strict to network KPI Target
Parameters optimizing ( Hand Over Cell Relation, Band Layer Threshold, GPRS allocation analysis, Congestion Analysis) strict to network KPI Target
Network Troubleshooting relate to Customer complaint by parameter setting
Manage all vendor coordination to improve/troubleshooting escalation ( Ericsson, Nokia & HUAWEI)
Support Marketing Event (Exhibition/ Promotion Customer Retention) related to Temporary/permanently Parameter setup or Hardware configuration request
Coordination/ Support to Other Department or Division base on request
Report Activities/troubleshooting report
Make Weekly / Monthly report related to daily activities
7.International Teleconference Engineer start from 01.1996 to 12.2001
Job function: 24 hours Operation & Maintenance Audio-Video Teleconference
Preparation setup Audio-Video conference equipment
On Studio
On Customer location/Mobile teleconference setup
Setup teleconference line over ISDN & IP )
Audio-Video Quality testing
Operate the teleconference live event
Plan and Improve Teleconference Quality (Band width upgrade)
Define the new technologies teleconference system IP Base
8. Electrical/Mechanical Engineer (Building Automation System) start from 12.1989 to 12.1996
Job Responsibility: 24 hour Operation and Maintenance of Building Automation Control & Monitoring System.
Building Lighting Control
Central Air Conditioning Control
Control of PAC & Chiller and Air Handling Unit
Power Utility Control (UPS, GENSET, Capacitor Bank)
Elevator Control
CCTV and Gate Control
Access & Absent Control System by finger print technology
Fire Alarm & Firefighting System
9.Electrical/Mechanical Engineer Cold Rolling Mill Indonesia Company Limited (Steel Industry) start from 07.1988 to 11.1989
Job responisibility: 24 hours Maintenance and Troubleshooting Instrumentation Industry controlled by PLC (Programmable Logic Control) technology
THYRISTOR Power Supply Control for DC Motor System
PID Control System
Digital sensor (Relay, Limit Switch, Approximately Limit Switch, Toggling Switch.
Analog sensor, Hydraulic & Pneumatic System (Pleasure, flow, Level, Distance, Temperature, position and etc.)
Contact this candidate