Customer Service Software
Resume:
Erick Agosto
Tampa, FL *****
l Cell: 757-***-**** l ************.*****@*****.***
PROFILE
A self-motivated Software Engineer, highly organized with experience in object-oriented programming; developing, testing and debugging code; designing interfaces; and administering systems and networks. Upcoming BSIT/SE graduate offering a strong foundation in software engineering and programming principles across multiple platforms. Quickly learn and master new technologies; successful working in both team and self-directed settings. Proficient in computer applications including Microsoft Word, Excel, Power Point, and Access.
Education
University of Phoenix – Temple Terrace, FL
Pursuing Bachelor of Science in Information Technology, Major in Software Engineering (BSIT/SE), Expected Graduation: Oct 2015
Senior Software Engineering Capstone Design Project:
Project Scope: A five-member team on design and Implementation, Prototyping environments and processes, Testing design to include procedures and standards, Sources of accessibility, Integration.
Analyzed functional requirements, developed code and currently testing software applications.
Tools: Visual Studio .Net, C# and ASP.Net
Courses Completed:
Java Programming & Data Structures
Object-Oriented Design
Database Management Systems
Information Security
Assembly Language Programming
Computer Organization and Architecture
Politechnics University of Puerto Rico- San Juan, Puerto Rico
March 1995 to March 2002
Completed 150 credits towards a Software Engineering Bachelor Degree
Software Engineering Process Management
Enterprise Software Overview
Software Quality Testing
Network Security
Work Experience
Sam's Club, Carrollwood, FL
Accounting Associate, February2014- Present
Duties performed:
Customer Service responsibilities, Processes and maintains all currency and prepares and maintains accounting records, files, transactions, and other required documentation, including generating, interpreting, and analyzing reports relating to cash, deposits, and various financial transactions, and conducting research for accounting-related activities.
Achievements:
Recommended new system for Accounting Department because at the present moment the system used is from 1985.
US Navy, Whidbey Island, WA
Operation Specialist- (OS) April 2007-May 2013
Duties performed:
Provide to the command technical information to the CIC Officer of the watch to pass the navigation data to the Officer of the Deck and the Captain. Also assistance related to Anti-Surface Warfare, Anti-Air Warfare, Anti-Submarine Warfare, Amphibious Warfare, Mine Warfare, Naval Gunfire Support, and search and rescue operations, and other matters pertaining to the Operations Specialist's area.
Operation Specialists (OS) function as plotters, radio-telephone and Command and Control sound-powered telephone talkers and maintain Combat Information Center (CIC) displays of strategic and tactical information. They operate surveillance and altitude radars Identification Friend or Foe (IFF), and associated equipment. They also serve as Air Traffic Controllers for helicopters and fixed-wing supersonic jet aircraft.
Upon completion of the course, OSs will be able to plot a ship's position, heading, and speed; operate common marine electronic navigation instruments including radar systems; and provide target plotting data to the combat information center based on information received from target tracking devices.
The duties performed by Operations Specialists include:
plot a ship's position, heading, and speed;
operate common marine electronic navigation instruments including radar systems;
provide target plotting data to the combat information center based on information received from target tracking devices.
The Global Command and Control System – Maritime
GCCS-M provides with a single, integrated, and scalable Command and Control system. GCCS-M fuses, correlates, filters, maintains, and displays location and attribute information on friendly, hostile, and neutral land, sea, and air forces, and integrates this data with available intelligence and environmental information to support command decisions.
Achievements:
Completed three (3) Sea Tours, received Good Conduct Award, gain a NEC in GCCS-M 3X System.
Department of Housing, San Juan Puerto Rico
AutoCAD Draftsman, May 2002 – September 2005
Duties performed:
Develop plans, drawings and sketches. Using AutoCAD software and prepare a visual depiction of a product to be constructed. Production and construction workers, including engineers, surveyors, architects and scientists, use CAD images to create plans to build and manufacture everything from buildings to toys to spacecraft. CAD drafters also have a working knowledge of traditional drafting methods.
Professional Training
Visual Information Design, Technical Writing, Teaching/Instructing, Surveillance Techniques, Schedule/Itinerary Planning, Process Analysis and Improvement, Operational System Testing/Evaluation, Message Traffic Analysis, Message Processing Procedures, Logistics Support
Intelligence Analysis, Firearm and Explosives Handling, Documenting/Record Keeping, Data Entry,
Customer Support/Service, Classified Information and Materials Security, Systems Integration/Information Architecture, Software Administration, Integrated Electronic Systems,
Electronic Data Security, Communication System Design.
Technology Summary
Visual Studio .Net, Visual Basic 6, C#, ASP.Net, C, C++, Java, XML/HTML, JavaScript, CSS, Windows, MS Office Suite
Skills
Bilingual- English/Spanish
Secret Security Clearance valid to 2017
Critical thinking
Attention to Detail
Teamwork
Installation of computer software
Complex data management
Troubleshooting
Organized
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